Drag Link help.

[montero1bna]

I know the Drag Link has been a hot topic on this forum for a while. I had the recall done where Ram Service welded the nut on it. This was fine until I went to have new tires put on the truck (only has 38000 miles) and I asked them to check the alignment and center the wheel for me. Later that day the tire shop contacted me and told me there was nothing they could do because of the welded nut. I was searching the internet for a solution when I found some fairly recent posts of ram replacing the drag link. These things are expensive to buy. Has anybody had any luck in the last month or so getting their dealer to replace the Drag Link?

thanks,

Mike

 

[chri5k]

It is a safety recall. Contact your local dealer about parts availability and available service appointments. If you have any issues with the dealer hit up @RamCares on this forum for assistance.

 

[dhay13]

RamCares helped me get mine replaced but it was about 2 years ago now

 

[montero1bna]

I already had the recall done. They welded the thing together. Now I either have to buy one myself or live with the steering wheel at the 10 O'clock position.

thanks

 

[montero1bna]

RamCares helped me get mine replaced but it was about 2 years ago now

That is what I was wondering. Are they still replacing them?

 

[HEMIMANN]

Yes they are, I got my welded drag replaced with new under "customer goodwill" warranty by @RamCares

 

[RamCares]

Hello Mike,

Thank you for grabbing our attention on this. Should you need further assistance on the drag link, please send our team a PM, we'd be happy to assist.

William
Ram Cares

 

[mtnrider]

Contact Ram cares and request a replacement of the new model. Your dealer does not have the authority to do anything so don't even bother asking them

 

[montero1bna]

Thank you for grabbing our attention on this. Should you need further assistance on the drag link, please send our team a PM, we'd be happy to assist.

I did send a pm before posting this. However I am going to contact my dealer and see what they have to say.

thanks for the help,

Mike

 

[chaosh1]

I gotta say @RamCares helped me just last week. Case opened and within a few hours i had customer support agent on the phone telling me they would pay for everything, Parts and alignment all i had to do was choose which dealership i wanted to take it to.

 

[Richard Kim]

What everyone says (RamCares). Mine snapped in the parking lot (thank God). They replaced it with the new design. I had 147K miles on my truck when this happened. Ram knows the liability of the poor design (original); if you tell them that you are afraid the track bar will fail, they will get off their butts and replace it with the new design.

 

[crazy jerry]

a 1.25" or what ever size bar it is doeant just snap in a parking lot. probly a jam nut was loose for 75k mi and you failed to notice. god forbid any vehicle owner ever crawl under there once in a blue moon and do a quick inspection of any components.

the integrity of that bar and turn buckle is 100% dependant on those jam nuts being tight. most people simply dont understand vehicle mechanics but im here to help you see the light

 

[Gr8bawana]

Crawl under the truck!?

 

[JW2 Innovations]

I did send a pm before posting this. However I am going to contact my dealer and see what they have to say.

thanks for the help,

Mike

I've seen several go this route and dealer says: Yours is already welded, so nothing we can do. Going the RamCares route on this forum gets you to a free replacement as I've done myself with mine. Would be interested in what your dealer said though.

 

[BLUEDERANGO]

Contact RAM Cares,, you will get a new Drag Link. I actually thought everyone knew this and the subject would be history..

 

[Mike Duckmanton]

Just crawl under it, grind the welds off and adjust it. Weld it back up where it needs to be.

 

[RamCares]

Hello Ram Customers,

There is a new updated drag link repair, we are covering this repair under goodwill. Should you need any assistance, please send our team a PM. Thank you

William
Ram Cares

 

[18CrewDually]

Just curious @RamCares
Why in the world was I not offered the correct replacement?
Instead I received this today!
Mind you the dealer did mine before they let me take it off the lot back in October of 2019.

 

[Udy2554]

Just curious @RamCares
Why in the world was I not offered the correct replacement?
Instead I received this today!
Mind you the dealer did mine before they let me take it off the lot back in October of 2019.

View attachment 529531

View attachment 529530

View attachment 529532

Just got mine in the mail yesterday! It’s in my console! I’d still like to have the new “upgraded” version, but no problems yet! Mines been welded for @4years now! Alignment/steering/tire wear has been “normal”!

I believe they may be playing the “cover our butt” game?

 

[Gr8bawana]

I just got one of those today. I'll just keep checking the jam nuts myself until they start performing the CORRECT fix and not the crappy welding.