Frustrating

[Eds34pc]

I have a 17 1500 limited, which I used to like. Recently, I replaced the original Goodyear SRA’s with 27000 miles and wearing thin on both the inside and outside. The truck rode great with the Goodyear’s, but the wear was unacceptable considering they were rotated every 3000 miles and 39 psi at all times.
I replaced them with Bridgestone Alenza Plus through the dealer. When they installed the tires, they put on the wrong tires and the truck pulled to the left due to screwing up the alignment. 3 days after, they installed the correct tires and corrected the alignment, but the truck had a shake at 50 plus.
Today, after the dealer balanced the tires 3 times, and my local Firestone balanced and rotated them 3 times, the truck still shakes at 50 plus.
I have little to no confidence in the dealers ability to correct the problem, and they basically stopped returning my communications.
The truck is probably a decent vehicle, but if you can’t get service performed competently, what good is it. I am still under factory warranty and have an extended to 72 k.
I think Ram puts the Goodyear’s on because of soft sidewalls that mask various suspension issues.
I have collectively spent over 20 hours in waiting rooms trying to get a problem corrected and have run out of patience.
I had Ford trucks up till this truck, and as soon as I find a good deal I’ll go back to Ford.
FCA must have done a significant improvement on the 19 to get the accolades they have. My 17 is a disappointment.

 

[JHayez1911]

Sorry to hear about that man. It sucks. I agree the Goodyear’s suck. I got about 24-25k out of mine. I replaced my tires with Nitto Ridge Grapplers 33/12.5/22s my truck leveled up front with a Maxtrac 2.5 Lift and Fox Shocks and I don’t have any issues on my 17 Sport. Good luck getting that straighten out. Got to be disappointing

 

[buddy guy]

i feel your pain..but I don't agree with your theory on the Goodyears. There's too many people who've installed other tires without the issue you're describing occurring or any issues for that matter. If they had any motive, I believe it was a) price b) general ride comfort. but not to cover "issues".

 

[Puba08]

Way to many variables to say FCA puts on the crappy Goodyear’s to mask something else. They put them on cause they have a deal with Goodyear. IMO our trucks should at least come with Duratracs or Toyos the PW’s and Rebels come with.
The Goodyears IMO were ****. But I have had no issues on stock rims with Nittos, Fuels, and Duratracs.


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[Eds34pc]

I have no doubt they put the Goodyear’s on for a softer ride. Maybe saying it was to mask something was not right. Perhaps they should provide a qualifier stating that if you want the same ride you have to keep installing the same crappy tires that they installed.
The Alenza Plus were the highest rated tire for ride comfort, much higher than the Goodyear’s.
I’m in Florida, strictly on road driving, and was looking for a replacement that would fit provide a ride comparable to what I had and last longer than 27000 miles.

 

[Puba08]

There are a ton of recent threads for AT Tires on here that guys are running. Probably should take a look at those, may be worth checking out. They seem to have great reviews from the folks here.
I have run very few “on road” tires. I ran 2 sets of XT’s but mostly MT’s. With MT’s, if there was an issue with stock suspension or rims you would definitely feel it.


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[Eds34pc]

I have no intention of spending another $1000 on more tires. I’ll get rid of the truck first.

 

[buddy guy]

i would be more interested to find out what issue there is that exists otherwise with your vehicle. can bad alignment cause some kind of wear that could be showing up in short order. In your case anyway was there a problem that WAS masked by the GY tires and noticed now? i have 3 dealers within half an hour of me. if yours was mine and still on warranty, I would take it to every Ram dealer i could until i got it resolved. it does sound to me like a suspension, not tire problem. I would not be happy with my Ram shimmying or whatever over 50mph. did the dealer or firestone roadforce balance? that's the thing i would want them to try before ruling out the tires, but my bet..it's not the tires.

 

[huntergreen]

I have no intention of spending another $1000 on more tires. I’ll get rid of the truck first.

.


Try an independent tire shop.

 

[buddy guy]

why not chase it from the dealer end first? if under warranty, and they were involved in the first place when the problem started.

 

[Eds34pc]

Road force balanced by the dealer once, and by Firestone once.
My big issue is that I have a truck that was fine, got new tires, and currently have a truck that shakes at 50+, after spending over 20 hours physically waiting, not including the 45 minutes each way to the dealer.
I’ve asked the dealer for a loaner, and they look at me like I have 2 heads. They are well aware of the issue and have yet to contact me to try to resolve it.
The Ram dealer is responsible for this. The local Firestone store has been extremely helpful at their expense.
I’m writing FCA corporate to explain this mess and see what they say.
I have had the truck regularly serviced at the dealer, and it’s my guess that since it takes 3-4 hours for an oil change they are over extended. The service advisor I had complained that no one bought services he could make any money on, which gives me the idea correcting mistakes is not a money maker for them.

 

[Addicted2fishing]

The reason they put them on is because they cost about a months worth of coffee. People see Goodyear and think they’re getting a good tire. Not everyone but a lot of new vehicle shoppers aren’t really focusing TOO much on the tires. It’s a quick glance.

I think you may have issues with your truck like loose bolts or bent something or other. Maybe your wheels are messed up ?

Have a dedicated alignment shop take a look under there. Even if out of pocket. If they find something bad they can give you a print out. You can take that to the dealer and voila.

To be honest you’re jumping to another brand that easy over something like this seems hasty and most likely in anger due to the issues you’re facing. I get it. I got burned by GM and will NEVER drive one of their **** boxes ever again.

Don’t let them win and give up. I’m fortunate enough to have probably 50 dealers within a 100 kilometre radius. When a dealers service is subpar I move on. I only give my money to the places that deserve it. I’m the customer and expect to be treated as one. If a dealer can’t grasp that they can suck it.

Try to find another dealer. Find a mechanic you trust and go from there. Lots of people have had WAY worse experiences so stay positive




Tiped on ifone using Tapatalk and auto correct. Can’t you tell?

 

[Hawkman]

Is it possible you just got a bad set of tires??? I don’t care how highly rated something is it is possible to get a defective unit. Heck even the highly vaunted Honda, and Toyota produce a defective car from time to time.

The dealer sold you the tires, tell them you want them off and four more identical to replace them.

I have a 17 Rebel that I removed the Toyos from the first week. Upsized the rims and installed Nittos with out an issue to this date. My guess, yes I said guess, would be if the suspension is that bad in your truck even the soft sided GY’s would not have been able to hide the vibration.

 

[Pull Ya]

After reading your posts and trying to understand your frustration IMHO no matter if your truck was repaired or not, you are never going to be a happy customer as a result of what you have had to endure thus far. Your comment about finding a Ford is probably a good option.
Jay

 

[buddy guy]

i wonder if it's aligment related still and something still not done properly. when i get a +50 shake it's typically balance, occasionally alignment issue.

 

[Ohio5pt7]

Sorry to hear about that man. It sucks. I agree the Goodyear’s suck. I got about 24-25k out of mine. I replaced my tires with Nitto Ridge Grapplers 33/12.5/22s my truck leveled up front with a Maxtrac 2.5 Lift and Fox Shocks and I don’t have any issues on my 17 Sport. Good luck getting that straighten out. Got to be disappointing

I'm at 40k with the stock sra and still have 50%

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[15 Handicap]

Rotors warpped? Why would you get rid of a truck that's probably 1-11/2 years old for a shaking issue?

 

[buddy guy]

when i've had warped rotors (and i've hiad many) it was only an issue during slowing down or stopping for me. it sounds to me like his issue is happening anytime he goes over 50

 

[JHayez1911]

I'm at 40k with the stock sra and still have 50%

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Wow. My stock Goodyear’s on those 22s, man I tell you. At 20k this damn thing couldn’t grab any traction. Wet roads tires would just spin. That’s a good deal 40k and still got 50% left.

 

[Eds34pc]

Bridgestone replaced 2 tires(rear) since the shake was in the seat.
You’re probably correct about never being a satisfied customer again. Every issue other than simple service has required repeat trips. I had the “ram thump”, and the 1st time I complained about it they said it was normal that all trucks thump. The 2nd time I got the same reply, and the 3rd time I did a ride along with a tech, who ended up reprogramming the software, correcting the issue. That lasted +/-1 year, and its back. That was collectively 10-12 hours waiting, and no telling how many visits it’ll take to get it corrected this time.
I can’t afford to spend countless hours trying to get issues corrected that could have been corrected in short order if properly checked out.
I tried to get the dealer to replace the tires, but their answer was that they were not set up to do Bridgestone warranty replacements, and it would take up to 10 day to do so. It took me 4 days to get that answer.
I’m not sure how eager another dealer is going to be if I ask them to clean up someone else’s mess.
So you’re probably right about me and the chances of being a satisfied customer.
FCA should have one of those fancy hang tags in the truck when you buy it letting you know you should plan on spending an inordinate amount of time getting your vehicle repaired if you need more than oil changes.