Hottexhaust WTF?

[Jim's Express]

Wanted to buy a DOD24M....sent an email to two different suppliers in the States (they are well known on this forum) asking what shipping would be to my address in Canada. No response.

So I keep looking around and I find an outfit called Hottexhaust. Their head office is in Woodbridge, Ontario and they have locations in the States as well. Their website says free shipping in Canada or the U.S. So I look a little deeper and it says two day delivery by Purolator to me in Ontario.

I choose the DOD24 on their site, I use their coupon code, and proceed to checkout...my total is $267.45 tax in, free shipping...but it is in U.S. dollars. So I don't continue processing the order and use their "contact us by email" link to tell them that when I go to pay for the item it wants U.S. dollars and ask why if I am buying it in Ontario, do I have to pay in U.S. Funds?

I actually get a phone call pretty promptly (must admit, I was impressed) and a fellow name John Grohovaz tells me that I can pay the $267.45 in Cdn funds. He tells me that at checkout, choose money order, then he will send me a PayPal invoice for $267.45 Cdn. I do that, get my invoice, and pay it. I get a confirmation email with my order number.

I notice that on my confirmation email, it shows DOD14M as the SKU, but that it does say...24" body...in the description. I want to make sure I am getting the DOD24M so I send an email...no response. I go on their website to check the status of my order and it says..."unfufilled". So I send another email, no response. I try calling their phone number, never get a person, always goes to the answering machine, same guy.


So all last week I keep sending emails and leaving messages. Nothing, it sucks, when I was considering making a purchase he called me right back, once I made the purchase I can't get the time of day from him.

So today I file a PayPal dispute which basically just forwards my complaint to Hottexhaust, but through PayPal. Lo and behold, 21 minutes later I get an email from Hottexhaust telling me my order has been cancelled and the money refunded. It's not a personal email, more of an automated response kind of thing. Seriously? Now they respond? Why were they dodging me??

If I check the status of my order on their website it says..order cancelled and money refunded...but on PayPal nothing has showed up, so we'll see what happens...still no reponses or contact with anyone from Hottexhaust.

Never again....

Jim

 

[carnage521]

Another terrible review from this shady company is no surprise. I ordered the exact same exhaust/muffler from this company due to the "free shipping to Canada" jingle. Once they received my payment my order status changed to shipped with a tracking number. It took three weeks of trying to contact them to figure out where this "shipped" product was. I finally got fed up and filed a dispute with visa. Two days later they actually shipped my product. This company is so shady. Very quick to accept your money I'll give them that lol. I think there needs to be a "do not purchase from" sticky in the vendor section lol just my opinion.


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[Jim's Express]

Another terrible review from this shady company is no surprise. I ordered the exact same exhaust/muffler from this company due to the "free shipping to Canada" jingle. Once they received my payment my order status changed to shipped with a tracking number. It took three weeks of trying to contact them to figure out where this "shipped" product was. I finally got fed up and filed a dispute with visa. Two days later they actually shipped my product. This company is so shady. Very quick to accept your money I'll give them that lol. I think there needs to be a "do not purchase from" sticky in the vendor section lol just my opinion.


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I agree, if I had known, I never would have dealt with them. Don't understand where their head is at. I don't think it was a scam, they seem to be legit.

If it was a case of the product is not in stock and has to be fabricated, or shipped from one of their U.S. locations to them, then just let me know that there will be a delay in shipping and if I don't like it then give me the option of cancelling the order. Don't ignore me

Jim

 

[bassheadhemi]

This sucks, but never had any problems with my last 2 orders. Maybe it's because both time it shipped from the distributor.

FYI they sell Mufflex clone. It's still a Magnaflow muffler with some pipes attach to it, but the fit is sometime an issue from what I've read.

 

[carnage521]

The product was good it's just the customer service/care was lacking huge, and that's very important especially when dealing with a company on the other side of Canada. I just know in the future I won't use them again or recommend them to anyone.


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[evanblain]

Never really heard any good things about these guys.

 

[iam_canadian22]

Ive had bad luck with them, placed an order for a muffler and never heard back, weeks later and a few attempts at getting an update finally filed a dispute and got my money back

 

[Casper]

The moral of the story is talk to the preferred vendors and see what kind of deal they can arrange before leaping feet first into the ocean of online shysters and charlatans.

I love it! 20/20 hindsight is just so clear! (Sarc).

 

[bassheadhemi]

The problem is most of the stuff is not available here, even if a preferred vendor is giving me a good deal, in the end it cost me a fortune...

My DOD18M cost me 500$ CAD and that's because I crossed the border to go pick it up, it would have been over 600$ shipped to my door. I didn't know Hottexhaust had the clone for 240$ CAD, I would have bought that instead even if it mean that I have to wait a little longer because in the end it's the same muffler.

 

[Jmhm17]

Why not just get a muffler and pay a shop to slap it on if your worried about cost? You should be able to find free shipping for a magnaflow somewhere on the net regardless of what country you are in.

 

[Jim's Express]

I love it! 20/20 hindsight is just so clear! (Sarc).

so is armchair quarterbacking

Been there, done that, please refer to original post...

....Wanted to buy a DOD24M....sent an email to two different suppliers in the States (they are well known on this forum) asking what shipping would be to my address in Canada. No response.....

I see you can actually get a direct fit with the pipe extension manufactured by Flowmaster #817568 here in Canada, as opposed to ordering something welded together by a third party like Hottexhaust.

Like Casper said....The moral of the story is talk to the preferred vendors and see what kind of deal they can arrange before leaping feet first into the ocean of online shysters and charlatans. ...can't get more preferred than the original manufacturer

Jim

 

[Jim's Express]

Finally got my refund today through PayPal, had to file a dispute. Never was able to contact Hottexhaust...glad that's over.

In the future iif anyone else is considering a purchase from them and does a search on the forum this thread will pop up.

Jim

 

[Paluby]

Finally got my refund today through PayPal, had to file a dispute. Never was able to contact Hottexhaust...glad that's over.

In the future iif anyone else is considering a purchase from them and does a search on the forum this thread will pop up.

Jim

I just posted this thread to another individual ordering a S&B CAI

 

[Machete]

Yeah, didn t know this thread existed. We ll see what happens ; )

 

[jag1886]

That is why you always use a credit card to buy stuff on line. After 30 days the card company will give you your money back, I know I've been ****** around more than once.

 

[N1ck]

I'm shocked to see negative comments about hottexhaust. I've been using them for years, purchased a catback and 6-8 mufflers. I've never had a single issue and their discount codes are stellar. Pricing for us Canadians is impossible to beat, glad you got refunded eventually.

 

[BCMark]

I've had 2 dealings with them and after the second I'll never deal with them again. First one was for a catback magnaflow setup and it was by far the best price I could find. Order was filled quickly and had it in a few days.

Thought that because I had such great service and pricing from them on the exhaust I would order a CAI from them. That was a nightmare...

Placed the order

Week later still says "processing"

Talk to online help and he says "product is backordered do you want to get a refund and cancel?" I said yes

Week after that order still says "processing"

Try calling and e-mailing at least 4-6x with no response at all

Used live help again got someone that just said "I can't do anything with orders you have to call in" then disconnected chat with me.

Continued to call in between 10am-4pm EST, finally got someone on 4th day of calling who cancelled the order and I had confirmation of the cancellation in my e-mail 10mins later. Payment back on my credit card 5 days after that.

Will never deal with them again after that mess, I'll pay a bit more and use someone with a good reputation.

 

[Machete]

I'll give them a call Monday and see how everything is processing. .

 

[Casper]

so is armchair quarterbacking

Been there, done that, please refer to original post...

....Wanted to buy a DOD24M....sent an email to two different suppliers in the States (they are well known on this forum) asking what shipping would be to my address in Canada. No response.....

I see you can actually get a direct fit with the pipe extension manufactured by Flowmaster #817568 here in Canada, as opposed to ordering something welded together by a third party like Hottexhaust.

Like Casper said....The moral of the story is talk to the preferred vendors and see what kind of deal they can arrange before leaping feet first into the ocean of online shysters and charlatans. ...can't get more preferred than the original manufacturer

Jim

Sarc = Sarcasm.
As in: anyone can master the obvious when they look at the past. Or to use your analogy: anyone can quarterback a great game when they know how the play already turned out.

Good thing you didn't order a catch can. You'd probably still be waiting for it, and all the snarks would be telling you you don't need one and you paid too much.

 

[Jim's Express]

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