We had a 2003 (or 02 I don't remember exactly) Ford Excursion which was nearly deemed a lemon. But Ford finally fixed the problem after 3 tries and gave us $10,000 and a 10 year 100,000 mile warranty.
On the other hand my mom as a BMW X3 which has had some serious trouble with the transmission and things couldn't have been worse! Bad bad bad service people.
I would imagine Ram's support/service would be more like Ford or even better to clean up problems like this. Good luck with everything.