How To: Install a 2018 4C (UAQ/UAS) Radio in 2013 - 2017 RAM

Gordo2212

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Ram Year
2018 3500 Tradesman
Engine
6.4 L Hemi
Just finished a 5.0 to 8.4 upgrade on my 2018 3500 tradesman and everything was super easy. @Mpgrimm2 hooked me up with the harness needed and guided me through the upgrade, even troubleshot a janky bezel.

Highly recommend doing this upgrade.
 

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Kcwillien

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NC
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2016
Engine
5.7
I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
 

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Earl Zeis

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Saint Thomas, PA
Ram Year
2018
Engine
6.7L
I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
Welcome to the "device not supported" group. I have the issue on my new UAQ with 34.2 software. I just updated it to 39.5 with no change. The only way to stop it, is unplug the USB hub. Been a constant slap in the face everytime I start the truck since mid April. Even guests ask about the error, which is a double slap. Lol


Earl
 

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Earl Zeis

Member
Joined
Dec 2, 2019
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Location
Saint Thomas, PA
Ram Year
2018
Engine
6.7L
I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
Note, it sounds like your radio hasn't fully reset itself. Let it sleep for a couple hours and see. Won't get rid of the device not supported message but your other items should function.


Earl
 

Kcwillien

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2016
Engine
5.7
Note, it sounds like your radio hasn't fully reset itself. Let it sleep for a couple hours and see. Won't get rid of the device not supported message but your other items should function.


Earl
Well it’s actually been a couple days since installation. Camera was originally working but has stopped. Everything else works fine now. Weird
 

Gordo2212

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Military
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Location
Mississippi
Ram Year
2018 3500 Tradesman
Engine
6.4 L Hemi
I’ve installed my 2nd UAS upgrade, the first one went fine. This one is confusing me. Radio has been in since Monday at 2pm and initially the radio had no volume control and had the keep logo for several power cycles, which is fine. The backup camera worked at this point.

Now the system shows the Ram logo and I have all value control and CarPlay works everything works like it should. BUT, now.

When I first power up I see the Ram logo then it pops up a message that says Device not supported.
It’s talking about the backup camera I think, and the controls button for the mirror dimmer and backup camera is gone.

Under settings, camera, there are 2 options for camera delay and parking guidelines and when your turn either on they turn themselves back off.

Any help would be appreciated.
It’s a common issue with the new software, just take the half second to hit ok and get on with your life.
 

Kcwillien

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2016
Engine
5.7
It’s a common issue with the new software, just take the half second to hit ok and get on with your life.
I’m not complaining about the message. The reverse camera does not work now that I am getting that message. It did before the message. So I am assuming the message is about the camera.
 

Gordo2212

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Military
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Location
Mississippi
Ram Year
2018 3500 Tradesman
Engine
6.4 L Hemi
I’m not complaining about the message. The reverse camera does not work now that I am getting that message. It did before the message. So I am assuming the message is about the camera.
I don’t believe they are related. The radio takes a while to cycle after hooking the battery back up. It was a few hours for me. You could try unhooking it again to get it to cycle once more maybe it derped on you this time.
 

Earl Zeis

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Saint Thomas, PA
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2018
Engine
6.7L
Found an issue after updating to 39.5 on my UAQ. My USB hub only connects/charge on the left port now. Prior both ports would charge and provide Android Auto or Carplay. Anyone know of a fix? I keep two cords so I can charge both phones and choose which one I want to interface with the radio by plugging the one I want to use in first.

Thanks,
Earl
 
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