fotomatt1
Senior Member
- Joined
- Mar 25, 2018
- Posts
- 142
- Reaction score
- 80
- Location
- Lehigh Valley, PA
- Ram Year
- 2019 Laramie Crew Cab - Flame Red
- Engine
- 5.7L HEMI
I got my 2019 RAM 1500 Laramie in December. Right from the day I took delivery, I've had issues. 30 minutes after leaving the dealer, I realized the passive unlock on the passenger front door didn't work. Took it back to the dealer a few days later, which was over and hour away and they discovered it was missing a magnet from the factory in the door handle....they ordered the part and scheduled me with a dealer close to my home as a favor. Turned out, they ordered the incorrect part after diagnosing it correctly, so after sitting at the next appointment for 2 hours, I was told I'd have to come back. 3rd time, right part...that problem was fixed after a month with it.
From day 1, my brakes squealed under medium pressure and still haven't stopped. They also groan like Chewbakka when backing up after my truck sits over night. These issues still haven't been fixed and the dealer told me they ordered a TSB parts kit that won't be in until some time in July. My wife is furious because it's really annoying to go anywhere in my truck with screeching brakes, and it's an expensive vehicle that nobody wants to ride in.
I've had a vibration in the floor and steering wheel since the first day. Wheels have been balanced, and the last time my truck was in they didn't even look at it...they said they'd get to it when the brake parts come in. I have to drive it for another month this way!
The hood fluttered up and down at highway speeds. Finally fixed from a TSB.
My drivers side ventilated seat icon showed as off at the middle setting on the UConnect screen. Took two days of software updates and fiddling for the dealer to figure it out after filing a STAR case.
I have a high pitched whine intermittently on the highway that sounds like I'm driving over a bridge grate. Finally ascertained that it seems to be coming out of the speakers??? It switches rapidly from left to right and only between 70 and 80mph. Again, super annoying and impossible for me to show the dealer.
Passenger side front and rear doors were not flush with each other or the body from day 1. Was told by Dealer 1 that I'd have to live with it. Dealer 2 says "we can fix that" and adjusts it. I pick it up and the front passenger side door barely opens and you have to really slam it to shut it. When my wife tried to get out of the car, she couldn't open the door until I got out and opened the rear door first. Dealer says bring it back at lunch one day. Service manager adjusts it himself and doesn't even write up an RO. Two days later....back to the same thing....front and rear doors are binding. At this point it's been fixed twice. Last time it was in, they promised me it would be fixed, and it was for about a week. Now it's back to sticking again which means the front passenger door is loose. This sure seems like a safety issue.
Today, I go out to my truck and put my 2 year old son in his car seat. I start backing out of the driveway and my son starts yelling to me. There's water pouring in over him out of the headliner!! It rained overnight, but not even a bad storm. Upon looking at it closer, I see that the rear window frame has a crack in it!! Now my wife will not put my kids in my truck at all, and we're expecting our third by the end of next week. I cannot have a newborn baby in the back seat with water pouring in on him if it rains. My wife is also concerned about mold in the headliner that has now been saturated, and it's right where the rear curtain airbag is, so that can't be good either.
I called the dealer at 745am, the service write is apologetic, but doesn't know what to do. He said he thought the brake squealing was fixed and the TSB parts were for the groaning in reverse. He doesn't know what to say about the water and window frame and simply told me to call FCA. Big help!
I emailed the service writer, service manager, Mike Manley (CEO of FCA) and Reid Bigland (Head of Ram Brand). Dealer responded that I'd hear from them by the end of the day, and of course....nothing.
I really like driving my truck, but it turns out mine was a very early production unit that happens to have a lot of issues and more keeps popping up. At this point all I want is FCA to swap it with an equivalent more recent build that doesn't have all these issues. I'd love for it to be amicable, but I suppose I'll have to get attorneys involved. What a horrendous customer experience. :-(
From day 1, my brakes squealed under medium pressure and still haven't stopped. They also groan like Chewbakka when backing up after my truck sits over night. These issues still haven't been fixed and the dealer told me they ordered a TSB parts kit that won't be in until some time in July. My wife is furious because it's really annoying to go anywhere in my truck with screeching brakes, and it's an expensive vehicle that nobody wants to ride in.
I've had a vibration in the floor and steering wheel since the first day. Wheels have been balanced, and the last time my truck was in they didn't even look at it...they said they'd get to it when the brake parts come in. I have to drive it for another month this way!
The hood fluttered up and down at highway speeds. Finally fixed from a TSB.
My drivers side ventilated seat icon showed as off at the middle setting on the UConnect screen. Took two days of software updates and fiddling for the dealer to figure it out after filing a STAR case.
I have a high pitched whine intermittently on the highway that sounds like I'm driving over a bridge grate. Finally ascertained that it seems to be coming out of the speakers??? It switches rapidly from left to right and only between 70 and 80mph. Again, super annoying and impossible for me to show the dealer.
Passenger side front and rear doors were not flush with each other or the body from day 1. Was told by Dealer 1 that I'd have to live with it. Dealer 2 says "we can fix that" and adjusts it. I pick it up and the front passenger side door barely opens and you have to really slam it to shut it. When my wife tried to get out of the car, she couldn't open the door until I got out and opened the rear door first. Dealer says bring it back at lunch one day. Service manager adjusts it himself and doesn't even write up an RO. Two days later....back to the same thing....front and rear doors are binding. At this point it's been fixed twice. Last time it was in, they promised me it would be fixed, and it was for about a week. Now it's back to sticking again which means the front passenger door is loose. This sure seems like a safety issue.
Today, I go out to my truck and put my 2 year old son in his car seat. I start backing out of the driveway and my son starts yelling to me. There's water pouring in over him out of the headliner!! It rained overnight, but not even a bad storm. Upon looking at it closer, I see that the rear window frame has a crack in it!! Now my wife will not put my kids in my truck at all, and we're expecting our third by the end of next week. I cannot have a newborn baby in the back seat with water pouring in on him if it rains. My wife is also concerned about mold in the headliner that has now been saturated, and it's right where the rear curtain airbag is, so that can't be good either.
I called the dealer at 745am, the service write is apologetic, but doesn't know what to do. He said he thought the brake squealing was fixed and the TSB parts were for the groaning in reverse. He doesn't know what to say about the water and window frame and simply told me to call FCA. Big help!
I emailed the service writer, service manager, Mike Manley (CEO of FCA) and Reid Bigland (Head of Ram Brand). Dealer responded that I'd hear from them by the end of the day, and of course....nothing.
I really like driving my truck, but it turns out mine was a very early production unit that happens to have a lot of issues and more keeps popping up. At this point all I want is FCA to swap it with an equivalent more recent build that doesn't have all these issues. I'd love for it to be amicable, but I suppose I'll have to get attorneys involved. What a horrendous customer experience. :-(
