Instrument Cluster

[rwreuter]

2011 Ram 1500 Quad Cab Big Horn

The other day I went out to goto work and the electronic display (EVIC) was not working, it was just blank, but the analog gauges worked fine.

I hooked up a OBDII and found no codes. I decided to disconnect the negative battery terminal and possible reset everything and I checked the fuse.

Fuse was good, I hooked up the negative terminal and turned the key and the problem got worse, NOW the analog cluster was out along with the horn and all the radio controls on the steering column. Though, I don't recall if the horn and radio controls were working when the issue was only the EVIC.

I took it to the dealer and they said it was the instrument cluster. Tomorrow I take it in to have it changed at a cost of over $700.00.

I will keep everyone posted....hopefully there is not another issue that is causing the cluster to go bad, like a short or the dreaded TIPM.

 

[patchelect]

Good luck! Hope the "fix" stays at the estimated cost, hopefully less.

 

[RamCares]

2011 Ram 1500 Quad Cab Big Horn

The other day I went out to goto work and the electronic display (EVIC) was not working, it was just blank, but the analog gauges worked fine.

I hooked up a OBDII and found no codes. I decided to disconnect the negative battery terminal and possible reset everything and I checked the fuse.

Fuse was good, I hooked up the negative terminal and turned the key and the problem got worse, NOW the analog cluster was out along with the horn and all the radio controls on the steering column. Though, I don't recall if the horn and radio controls were working when the issue was only the EVIC.

I took it to the dealer and they said it was the instrument cluster. Tomorrow I take it in to have it changed at a cost of over $700.00.

I will keep everyone posted....hopefully there is not another issue that is causing the cluster to go bad, like a short or the dreaded TIPM.

Hi rwreuter,
We regret to hear of this and would like to offer our assistance while you are working with your dealer. Feel free to send us a private message if this is something your are interested in. Please include your VIN, phone number, best time to be called and servicing dealer.
Julie
Ram Social Care Specialist

 

[rwreuter]

Here is the update......

Took it into the dealer, they changed the instrument cluster and everything seems to work fine now. I have a 2 year unlimited mileage on the cluster, so we will have to see.

Approximate cost: $790.00

 

[KA1OTE]

So sorry to dredge up an old thread but.. I'm curious @rwreuter if the dealer installed a new or used instrument cluster? And did your problem ever return?

 

[rwreuter]

They installed a new cluster......I have not had an issue since then.