I recently purchased a used 2022 Ram 1500 Laramie 4x4 from the same dealer I have purchased two other new Jeeps (‘17 Rubincon Unlimited, ‘21 Gladiator Rubicon diesel) from in the last six years. This truck had only 1200 miles on it when I bought it and was like new, except for some small dings in the paint (another story, for another post.) I had planned to just buy a new 2023 or order a 2024, but when my dealer asked me to consider a low mileage truck with everything I wanted, I agreed. The truck I bought had everything I wanted except limited-slip. When I asked about having it installed, the salesperson told me that it would void the entire warranty on the vehicle, including the original warranty and extended Certified Used Car warranty that also came with it. When I mentioned the SEMA law (Magnusson-Moss Act) they just ignored me. I talked to the parts department, same story. If I bought a new Mopar limited-slip differential and had the dealer install it, it would void all warranties on the entire car. When I pressed him about the MMA, he said it would just void the warranty on the entire rear end. Per recommendations I received on this web site I contacted RAM Care and received a case number. After an email or two, some long waits on hold, and three different RC folks, I was told that any modification to a vehicle from its’ original state of manufacture, even if it was a part or accessory that could have been ordered as an option, would void the warranty. Period. Even if it was a genuine Mopar part installed by a RAM dealer.
Needless to say, I am pretty disappointed. I’ve spent about $200,000 on new Stellantis vehicles in the last six years. Overall, I’ve been pretty satisfied with my local dealer. But I’m not someone who knows nothing about cars, accessories, and warranties. I’m a former professional mechanic, and I’ve worked in a dealership. At one time I was certified to teach auto repair in the state of Arizona. At one time I was the fleet manager for a large public utilitY. I have a home shop equipped with more tools than some garages. I’m retired and enjoying the luxury of new vehicles with warranties and spending my spare time restoring my classic cars and motorcycles. I simply cannot understand why I can’t pay my local dealer to install a factory part that could have been ordered on the truck originally. The service department is willing to do it if RAM care will approve It.
The bottom line is that RAM Care… doesn’t.