Might be time to say goodby to RAM

[Docwagon1776]

I’m sure you’re right, but what might be the final straw for me is the fact that RAM CARES reached out to me and I told them my truck was in the shop from March 31 to May 15, front axle and steering column had to be changed, and CEL came back on before I got it home. They told me about open recalls and if CEL problem persists, to let them know. With that lackluster response, maybe it should be called “RAM DOESN’T REALLY CARE”!

It's a social media PR team, not anybody with any authority to get your vehicle repaired correctly or quickly. Their job is to tell you your a priority and that your parts are "expedited" so you feel like somebody did something. If you want somebody that may actually be able to get something done, you have to contact the CEO's office to complain and get put in the Executive's team. I've got a thread with contact info and my own experience, I still had to so some of the legwork myself but finally got it done in something like 3 months. Ram Cares was useless the entire time.

 

[MeatCurtains]

I’m sure you’re right, but what might be the final straw for me is the fact that RAM CARES reached out to me and I told them my truck was in the shop from March 31 to May 15, front axle and steering column had to be changed, and CEL came back on before I got it home. They told me about open recalls and if CEL problem persists, to let them know. With that lackluster response, maybe it should be called “RAM DOESN’T REALLY CARE”!

What do you want them to do? Fly a specialized team of mechanics, engineers, and happy ending masseuse to you?

"Hey, we are really sorry about that, there are some open recalls that might be related, please see if it helps. If not please contact us so we can escalate this or look deeper" That seems like a pretty standard response for helping a problem remotely.

 

[Docwagon1776]

What do you want them to do? Fly a specialized team of mechanics, engineers, and happy ending masseuse to you?

"Hey, we are really sorry about that, there are some open recalls that might be related, please see if it helps. If not please contact us so we can escalate this or look deeper" That seems like a pretty standard response for helping a problem remotely.

Same logic, what's letting them know the CEL is still on going to do then? Still nothing.

I would expect them to at least verify if the shop had done the recalls yet or not would be an important first step, given they just replaced a ton of parts...which would seem much more likely to be related than an unresolved recall. If the dealership fired the parts cannon at the truck instead of just doing a recall software update, that'd be solid information to have as well...

 

[MeatCurtains]

Same logic, what's letting them know the CEL is still on going to do then? Still nothing.

I would expect them to at least verify if the shop had done the recalls yet or not would be an important first step, given they just replaced a ton of parts...which would seem much more likely to be related than an unresolved recall. If the dealership fired the parts cannon at the truck instead of just doing a recall software update, that'd be solid information to have as well...

So yes, you wanted them to fly a specialized team out to you

 

[Docwagon1776]

So yes, you wanted them to fly a specialized team out to you

Me? No. I wanted them to ship a transmission that was in stock at a different dealership to the dealership where my truck was or move my truck to the dealership with the transmission in stock. After 3 months of waiting for a backordered transmission that they lied about not being in stock anywhere until I did my own search and found multiple in stock in a 500 mile radius.

That was beyond them. All they could do was tell me the part request was "escalated".

So I emailed the CEO and his assistant, got the transmission moved within a week, and got my truck fixed.

You're acting like it's unreasonable to have people do what they say they will do and help you get your truck fixed when the dealership fails.

 

[MeatCurtains]

Me? No. I wanted them to ship a transmission that was in stock at a different dealership to the dealership where my truck was or move my truck to the dealership with the transmission in stock. After 3 months of waiting for a backordered transmission that they lied about not being in stock anywhere until I did my own search and found multiple in stock in a 500 mile radius.

That was beyond them. All they could do was tell me the part request was "escalated".

So I emailed the CEO and his assistant, got the transmission moved within a week, and got my truck fixed.

You're acting like it's unreasonable to have people do what they say they will do and help you get your truck fixed when the dealership fails.

Ram doesn't own the dealerships or the products at them.

 

[Docwagon1776]

Ram doesn't own the dealerships or the products at them.

Nobody is disputing that. Hence why Ram Cares is powerless, hence useless, and why you decided to White Knight for them is still a mystery. Like I said earlier:

It's a social media PR team, not anybody with any authority to get your vehicle repaired correctly or quickly.

 

[crazy jerry]

some dealers are lying theifs. do your research

 

[Docwagon1776]

some dealers are lying theifs. do your research

It's 97% of dealerships who give the rest a bad name.

 

[crazy jerry]

from where im sitting i think the op should be mad at the dealer not the truck brand. hard to tell whats up with the steering column. was it just a defective part ? cant recall hearing of many, if any, other bad columns. your front end must have more to the story we dont know about. the front ends are unchanged for over a decade and very reliable. these trucks carry plows all the time with no trouble. yours is one of the very few bad ones ive heard about, maybe the only bad one ive heard of. it wouldnt be impossible to have a bad axle once in a blue moon since thousands roll out the door every week. go buy a ford ,they have axle problems of all kinds since about 2018. they had some recalled for weak tubes. some had improper temper on one of the shafts. some had the oil fill hole drilled in the wrong location. some appear to just have bad setups are some people have lost bearings.
so get mad and go buy that ford if you want

 

[Graber]

from where im sitting i think the op should be mad at the dealer not the truck brand. hard to tell whats up with the steering column. was it just a defective part ? cant recall hearing of many, if any, other bad columns. your front end must have more to the story we dont know about. the front ends are unchanged for over a decade and very reliable. these trucks carry plows all the time with no trouble. yours is one of the very few bad ones ive heard about, maybe the only bad one ive heard of. it wouldnt be impossible to have a bad axle once in a blue moon since thousands roll out the door every week. go buy a ford ,they have axle problems of all kinds since about 2018. they had some recalled for weak tubes. some had improper temper on one of the shafts. some had the oil fill hole drilled in the wrong location. some appear to just have bad setups are some people have lost bearings.
so get mad and go buy that ford if you want

Both the steering column and axle (pulling hard to the right) were known problems at Stellantis. The dealership had to jump through the Stellantis hoops to fix it (including trying to press used bushings out of an axle to reuse them)! I wasn't aware I needed crazy jerry's blessing to change brands, but thanks.

 

[crazy jerry]

the problem is that some people believe everything theyre told without knowing any better.

as a member of this site for roughly a decade ,your the first guy ive seen say that pulling to the right was a known problem.

so theyre pressing out the control arm rubber bushings from the old housing and install in the new one ? maybe thats standard protocal on a new empty housing. those bushings typically last the life of the vehicle. since your truck is reletively new , the bushings are likely still in excellent shape. why not reuse them. if ram sent a empty housing theyre probly reusing your gear set and shafts as well. nothing wrong with that if the parts are still in good shape.
its not impossible to think that a bad housing gets kicked out the door once in a while and your just the unlucky recipient. it happens some time. some people are destined to draw the short straw. sorry sir.

fords common problems and complaints are well documented on the forums. go have a look around before you make a $90k mistake. me ill stay with the ram

 

[MeatCurtains]

Nobody is disputing that. Hence why Ram Cares is powerless, hence useless, and why you decided to White Knight for them is still a mystery. Like I said earlier:

They are not as demonstrated by tens of thousands of people who have found resolution through them. You've just got to do a little leg work and not expect someone to hand hold you through it and just do everything. It would be nice if we could get that level of customer service, but you're not Stelantis' customer. The investors are.

 

[Docwagon1776]

They are not as demonstrated by tens of thousands of people who have found resolution through them. You've just got to do a little leg work and not expect someone to hand hold you through it and just do everything. It would be nice if we could get that level of customer service, but you're not Stelantis' customer. The investors are.

You know that Stellantis stock is down over 60% in the last five years, right? Trading at about 25% of it's all time high? GM is up about 25% over the same time period and Ford is mostly flat but slightly in the green?

Looks like the people you think are the real customers are getting served worse than consumers....maybe they can call Ram Cares?

Common sense tells you what happens when you hose your customers with multiple QC issues then fight them on warranty work. Stellantis stock is down for a lot of reasons, ignoring customers for investors is a big one. The outgoing CEO pumped short term gains at the expense of long term product development, quality control, and customer care. See the results for both customers and investors.

 

[MeatCurtains]

You know that Stellantis stock is down over 60% in the last five years, right? Trading at about 25% of it's all time high? GM is up about 25% over the same time period and Ford is mostly flat but slightly in the green?

Looks like the people you think are the real customers are getting served worse than consumers....maybe they can call Ram Cares?

Common sense tells you what happens when you hose your customers with multiple QC issues then fight them on warranty work. Stellantis stock is down for a lot of reasons, ignoring customers for investors is a big one. The outgoing CEO pumped short term gains at the expense of long term product development, quality control, and customer care. See the results for both customers and investors.

Stellantis is down because they started pumping out insane numbers of vehicles people werent buying because they thought because they had a hell cat version the others would sell.

That left dealerships sitting on insane stock numbers and not buying new vehicles.

Anything the Mopar umbrella has been attached to for at least the past 50 years has been known to be poor quality. That isn't what hurt them.

Anyway, you can sit and wistfully dream of a day that never existed where companies delivered handys with every meeting and its not going to change that isn't how it works, or has ever worked. They offered help, feet got stomped because they didn't bend over backwards to send a team of goofballs to coddle feelings while they personally solved the issue.

 

[Docwagon1776]

Stellantis is down because they started pumping out insane numbers of vehicles people werent buying because they thought because they had a hell cat version the others would sell.

That left dealerships sitting on insane stock numbers and not buying new vehicles.

Anything the Mopar umbrella has been attached to for at least the past 50 years has been known to be poor quality. That isn't what hurt them.

Anyway, you can sit and wistfully dream of a day that never existed where companies delivered handys with every meeting and its not going to change that isn't how it works, or has ever worked. They offered help, feet got stomped because they didn't bend over backwards to send a team of goofballs to coddle feelings while they personally solved the issue.

It's amazing how divorced from reality your thoughts are and what positions you're assigning me I never took. You have to assign the ridiculous position because you can't legitimately argue against the positions I did take that started you White Knighting for Ram Cares then spiraling: Ram Cares is a useless social media PR campaign.

I can't even take you seriously enough to debate if you think poor quality isn't what hurt them. *OF COURSE* poor quality hurt them, and done so repeatedly for decades. Why do you think they introduced the lifetime warranty back in 2007? Goodness of their heart or their reputation was killing them? Why do you think the gov't had to bailthem out in '79? Why do you think they were acquired *cough* merged to create FCA and then Stellantis? Because they were just doing so well?

No, trust me, I know they've been churning out garbage for decades, alongside the occasional hit. It's why I'm pretty picky about which of their products I'll buy.

 

[MeatCurtains]

It's amazing how divorced from reality your thoughts are and what positions you're assigning me I never took. You have to assign the ridiculous position because you can't legitimately argue against the positions I did take that started you White Knighting for Ram Cares then spiraling: Ram Cares is a useless social media PR campaign.

I can't even take you seriously enough to debate if you think poor quality isn't what hurt them. *OF COURSE* poor quality hurt them, and done so repeatedly for decades. Why do you think they introduced the lifetime warranty back in 2007? Goodness of their heart or their reputation was killing them? Why do you think the gov't had to bailthem out in '79? Why do you think they were acquired *cough* merged to create FCA and then Stellantis? Because they were just doing so well?

No, trust me, I know they've been churning out garbage for decades, alongside the occasional hit. It's why I'm pretty picky about which of their products I'll buy.

You called the OEM of a vehicle to complain.

They told you follow these steps.

You're mad they didn't just throw money at you, buy it back immediately, literally bend to your whim. I don't care if the company disappears tomorrow. The reality is its a brand name that thousands of suppliers sell their products under, one of hundreds. Eagles machining the engines in NKY, Dana is providing axles out of NKY, Doorman is supplying various ********* out of china and mexico, bosch, ZF, mubea, eibach, denso magna blah blah blah. I don't care at all about any of the OEMs.

This entire thing is being mad because a company wont just do what you expect the moment you expect it. That has NEVER been the case for any company ever. This isn't being ridiculous, its what you are arguing. Ram Cares has NEVER just "oh you didnt like the product, here let us shower you in joy.". They did what they always do. Sorry your having an issue, if you can follow some basic steps we can find a path to get it taken care of.

So, they are doing what they have been doing and somehow its so much worse this time?