Morimoto headlights

[JB1]

Wow that's terrible, I was thinking of buying a set during black Friday too. I cancelled my order from last years BF sale due to delays and had hoped they worked the bugs out by now.....guess not

 

[BlownGP]

Check this **** out!!!

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WOW. Almost 2K for headlights and have a known problems...

Need to bring that to social media.

 

[KWG88ss]

Why are people shocked?

Multiple issues were brought up instantly but were drowned with fanboys spewing nonsense like, “check our my drllllls , I would have paid 4k blablabka.”

The lights are pieces of ****, have always been pieces of ****, and are sold and supported by a **** company that won’t stand behind their product.

Class action time based on the number of similar issues over on the Ford forum.


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[KWG88ss]

On another note, stop offering up explanations to the vendor.

It’s not the sun. Everyone with a melting issue has their truck parked under the SAME conditions and cause melting in the SAME spot across the country?

It’s a product issue..


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[chrisbh17]

On another note, stop offering up explanations to the vendor.

It’s not the sun. Everyone with a melting issue has their truck parked under the SAME conditions and cause melting in the SAME spot across the country?

It’s a product issue..


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I wouldnt go so far as ruling that out....its not a "spot in the country" thing, its the whole "fry an ant with a magnifying glass" thing. Sun moves across the sky for everyone, so eventually everyone will have roughly the same (bad) alignment of the sun reflecting off the inside of the headlights.

Note I am not defending the company, they should fix it no matter what, even if it is the reflection they should be able to modify the design to take it into account.

It could also be heat generated by the projectors, but assuming they are LEDs Im guessing thats not it (do they really get that hot?). It does not help that the area in question is black, which absorbs heat all by itself, then add in possible reflection and/or concentration of the sun off the projector bucket and maybe heat from the lights themselves and you will get this.

My guess is they dont want to deal with actually fixing the design, so better to just **** off however many buyers they had and pretend its not their own fault.

 

[KWG88ss]

I wouldnt go so far as ruling that out....its not a "spot in the country" thing, its the whole "fry an ant with a magnifying glass" thing. Sun moves across the sky for everyone, so eventually everyone will have roughly the same (bad) alignment of the sun reflecting off the inside of the headlights.

Note I am not defending the company, they should fix it no matter what, even if it is the reflection they should be able to modify the design to take it into account.

It could also be heat generated by the projectors, but assuming they are LEDs Im guessing thats not it (do they really get that hot?). It does not help that the area in question is black, which absorbs heat all by itself, then add in possible reflection and/or concentration of the sun off the projector bucket and maybe heat from the lights themselves and you will get this.

My guess is they dont want to deal with actually fixing the design, so better to just **** off however many buyers they had and pretend its not their own fault.

It’s not the sun, at least not by itself and even then, it just doesn’t add up. People do turn, which would put the sun at the back, side, whatever.

Personally, my truck is garage parked at work, and at home.

Guess who has two melted spots? This guy.

And yes, LED headlights will give off enough heat to melt housings


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[bellaireroad]

Class action time based on the number of similar issues over on the Ford forum.


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Hahaha.... I was waiting to see how long it would take for someone to bring this up[emoji1303]


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[bellaireroad]

It’s not the sun, at least not by itself and even then, it just doesn’t add up. People do turn, which would put the sun at the back, side, whatever.

Personally, my truck is garage parked at work, and at home.

Guess who has two melted spots? This guy.

And yes, LED headlights will give off enough heat to melt housings


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Here you go, a direct quote from their add

“The die-cast aluminum heat-sinks inside the housings provide more than an adequate amount of cooling for the OEM grade LED chips that produce the light”



And a quote from LIFX LED manufacturer

“In development and testing, we found that the heatsink of a fully lit LED bulb was around 60°C-100°C (140°F-212°F) depending on the make and model of the LED bulb, room temperature, and airflow.May 15, 2019”

Hmmmm...yeah they get hot



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[bellaireroad]

I’m all for observation, and maybe this will help settle the cause. I just took these pictures, you can see where the sunlight is being focused, then the next picture is taken from an angle that doesn’t show the sun. Those are new burned areas. My projectors are stable, don’t wiggle, and adjusted properly. Literally watching them melt before my eyes. It’s a bright sunny day outside, in the mid 70s





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[chrisbh17]

I’m all for observation, and maybe this will help settle the cause. I just took these pictures, you can see where the sunlight is being focused, then the next picture is taken from an angle that doesn’t show the sun. Those are new burned areas. My projectors are stable, don’t wiggle, and adjusted properly. Literally watching them melt before my eyes. It’s a bright sunny day outside, in the mid 70s





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Well there you go, its all your fault for letting the truck into the sun.........I would be beyond livid if I dropped that coin and then got a response about no warranty because the sun is a thing? Did no one anticipate it? I mean I suppose since they are headlights they only ever tested them at night lol SMH.

 

[Steve Cloud]

Yup, I'd be expecting at the very least a new set of headlights, if not a full refund. That's just nuts...

 

[bellaireroad]

Well there you go, its all your fault for letting the truck into the sun.........I would be beyond livid if I dropped that coin and then got a response about no warranty because the sun is a thing? Did no one anticipate it? I mean I suppose since they are headlights they only ever tested them at night lol SMH.

It’s really not a problem, the solution is to keep it garaged during the day and only drive at night. [emoji57]



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[bellaireroad]

Yup, I'd be expecting at the very least a new set of headlights, if not a full refund. That's just nuts...

I’m not expecting too much Steve, after reading the email above. They are not going to stand behind their product. Some people will take responsibility for their actions, and some won’t


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[TRS Matt]

Hey guys - a great customer of mine pinged me about this thread today, wanted to drop in and address the issue.

This is most definitely something attributed to light reflected by the sun, not a side effect of overheating LED projectors (their heat sinks are all the way in the back of the light, far from the trim cover up front)

We have reported this issue to the factory engineers and are working together to evaluate
A) whether or not its something preventable and
B) What we can do for customers if so.

I will however point out that this is not really something that only affects these lights...it's pretty common for most any projector-based headlight. When sun comes through the top of the lens and refracts back onto some surrounding surface inside a headlight housing (like a magnifying glass onto an ant) - it happens.

I've attached a few random examples of this, ironically both on $400K+ cars on their factory headlights.

We care about our customers and we want them to be happy with the product, once we have some more clear answers on just what can be done - we'll address complaints 1:1 then. At this time, indeed it doesn't make sense to swap a headlight out under warranty though since, without changing anything about them - the same issue could happen again. Until then though, we would appreciate your understanding that the headlights themselves aren't self destructing, nor is this a problem that only affects these lights in particular.

 

[chrisbh17]

Hey guys - a great customer of mine pinged me about this thread today, wanted to drop in and address the issue.

This is most definitely something attributed to light reflected by the sun, not a side effect of overheating LED projectors (their heat sinks are all the way in the back of the light, far from the trim cover up front)

We have reported this issue to the factory engineers and are working together to evaluate
A) whether or not its something preventable and
B) What we can do for customers if so.

I will however point out that this is not really something that only affects these lights...it's pretty common for most any projector-based headlight. When sun comes through the top of the lens and refracts back onto some surrounding surface inside a headlight housing (like a magnifying glass onto an ant) - it happens.

I've attached a few random examples of this, ironically both on $400K+ cars on their factory headlights.

We care about our customers and we want them to be happy with the product, once we have some more clear answers on just what can be done - we'll address complaints 1:1 then. At this time, indeed it doesn't make sense to swap a headlight out under warranty though since, without changing anything about them - the same issue could happen again. Until then though, we would appreciate your understanding that the headlights themselves aren't self destructing, nor is this a problem that only affects these lights in particular.

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Props to you, my only suggestion would be the reply to customers inquiring shouldn't be "we're not currently warrantying headlights for this type of issue" but something like "we are looking into a resolution right now and as such it does not make sense to replace your lights with lights that may exhibit the same issue. We will be in touch once a fix has been found and will arrange a replacement set of headlights at that time"

I know its just syntax but one message makes it sound like owners are SOL, the other makes it sound like you are just in a holding pattern waiting for a fix.

 

[Steve Cloud]

Hey guys - a great customer of mine pinged me about this thread today, wanted to drop in and address the issue.

This is most definitely something attributed to light reflected by the sun, not a side effect of overheating LED projectors (their heat sinks are all the way in the back of the light, far from the trim cover up front)

We have reported this issue to the factory engineers and are working together to evaluate
A) whether or not its something preventable and
B) What we can do for customers if so.

I will however point out that this is not really something that only affects these lights...it's pretty common for most any projector-based headlight. When sun comes through the top of the lens and refracts back onto some surrounding surface inside a headlight housing (like a magnifying glass onto an ant) - it happens.

I've attached a few random examples of this, ironically both on $400K+ cars on their factory headlights.

We care about our customers and we want them to be happy with the product, once we have some more clear answers on just what can be done - we'll address complaints 1:1 then. At this time, indeed it doesn't make sense to swap a headlight out under warranty though since, without changing anything about them - the same issue could happen again. Until then though, we would appreciate your understanding that the headlights themselves aren't self destructing, nor is this a problem that only affects these lights in particular.

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That's interesting, as the factory projectors on my wife's Ford Explorer have no such issues. Only seems to be aftermarket headlights. That being said, if your product were $200-300 a set, it might not be that big of a deal. However, at the prices you guys are charging, they SHOULD be replaced. Was thinking about ordering a set until I started reading these reports. Not gonna happen now.

 

[bellaireroad]

Hey guys - a great customer of mine pinged me about this thread today, wanted to drop in and address the issue.

This is most definitely something attributed to light reflected by the sun, not a side effect of overheating LED projectors (their heat sinks are all the way in the back of the light, far from the trim cover up front)

We have reported this issue to the factory engineers and are working together to evaluate
A) whether or not its something preventable and
B) What we can do for customers if so.

I will however point out that this is not really something that only affects these lights...it's pretty common for most any projector-based headlight. When sun comes through the top of the lens and refracts back onto some surrounding surface inside a headlight housing (like a magnifying glass onto an ant) - it happens.

I've attached a few random examples of this, ironically both on $400K+ cars on their factory headlights.

We care about our customers and we want them to be happy with the product, once we have some more clear answers on just what can be done - we'll address complaints 1:1 then. At this time, indeed it doesn't make sense to swap a headlight out under warranty though since, without changing anything about them - the same issue could happen again. Until then though, we would appreciate your understanding that the headlights themselves aren't self destructing, nor is this a problem that only affects these lights in particular.

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Thank you for your comments.
I would like to respond by saying this is something that never happened with the mopar projectors I had in my truck for the past three years, probably because it is not a $400,000 car

Thanks for the pictures showing that it occurs in $400,000 cars.... and somehow that makes it OK. Were you aware that this would likely occur with your lights when you sold them?


“A) whether or not its something preventable and
B) What we can do for customers if so.”

So does this mean if it’s not preventable, then you will do nothing for the customers? That’s the way it reads. That is the same type of tone from the original email quoted above, and reinforces that the culture of a company filters down from the top

I do appreciate you stating that you will be addressing issues with the customers 1:1.

Hopefully it’s not
<total number of disgruntled customers> :1



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[bellaireroad]

By the way, it’s probably just me, but I don’t see anything in the photos you posted, maybe circling things with a red highlight would help get your point across


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[KWG88ss]

Hey guys - a great customer of mine pinged me about this thread today, wanted to drop in and address the issue.

This is most definitely something attributed to light reflected by the sun, not a side effect of overheating LED projectors (their heat sinks are all the way in the back of the light, far from the trim cover up front)

This is an assumption, and a large one. There are an unbelievable amount of variables that come into play before you can even begin to just address every single owner's issues with that broad of a brush. Additionally, there has been a TON of other problems with these lights, so can we stop pretending like this has been a smooth roll-out? Want me to link the F-150 forum where they are also having issues with the XB headlights?

We have reported this issue to the factory engineers and are working together to evaluate
A) whether or not its something preventable and
B) What we can do for customers if so.

I will however point out that this is not really something that only affects these lights...it's pretty common for most any projector-based headlight. When sun comes through the top of the lens and refracts back onto some surrounding surface inside a headlight housing (like a magnifying glass onto an ant) - it happens.

I've attached a few random examples of this, ironically both on $400K+ cars on their factory headlights.

We care about our customers and we want them to be happy with the product, once we have some more clear answers on just what can be done - we'll address complaints 1:1 then. At this time, indeed it doesn't make sense to swap a headlight out under warranty though since, without changing anything about them - the same issue could happen again. Until then though, we would appreciate your understanding that the headlights themselves aren't self destructing, nor is this a problem that only affects these lights in particular.

It does happen, but it's predominantly with retrofits, modified lights, aftermarket etc because most manufacturers don't paint housing interiors black from the factory. So no, it's not that common. In fact, if you google it, almost every link you click on is aftermarket, retrofits, etc. Can it happen with a stock housing on XYZ mass produced vehicle? Sure, but let's be logical about this. You have an overwhelmingly high number of reported issues for this product in a very small population. And, honestly, if you guys knew using black paint in a projector setup caused issues, why would you have decided to still use the materials that you did?

Honest question: Was any real world testing completed?

At the end of the day it's absolutely absurd that I have a $1400 pair of headlights sitting on a shelf in my garage.

 

[Midnight Storm]

I must say that the response from Morimoto was disgusting. “Yes our lights suck, but we aren’t going to replace them because those replacement lights will suck too!”
I hope it doesn’t happen To all of the 1000’s of sets that are out there
#meltimoto#plugandmelt