My letter to Mopar regarding discontinued ABS module

[huntergreen]

Those are service contracts, sir. They are not warranties. People call them warranties when they sell them (which they aren't suppossed to do), but the states (who regulate this type of activity because it's a form of insurance) call them service contracts.

Mopar extended care, “ most comprehensive warranty ….” Either way a moot point, NHTSA is very clear and specific about parts.

 

[Scottly]

Mopar extended care, “ most comprehensive warranty ….” Either way a moot point, NHTSA is very clear and specific about parts.

"most comprehensive warranty"....As I stated, some sellers use that term while selling it. Tell ya what: Look at the terms and conditions of MOPAR Extended Care. I'll bet you a beer that NOWHERE in that contract does it use the term "warranty". It'll use the name "Extended Care" or, "Plan" or "Contract", but nowhere in Terms and Conditions will it say "warranty". Warranties are provided by manufacturers, and when they want to issue "extended warranties", those come under very specific state and federal laws, which can be quite costly to administer. I have been working in Risk Management for 20++ years in the service contract industry...trust me when I say, that no matter what website or brochure may call MOPAR Extended Care a "warranty", it's a service contract. Proof to my point: The OFFICIAL, COMPANY-OWNED website that sells MOPAR Care never uses the term "warranty" when referring to these plans, only the independent sellers do....Because it's illegal to do so. Doesn't mean the government will pursue these small sellers, but the big dog doesn't use that term. Here ya go: https://www.mopar.com/en-us/care/mopar-vehicle-protection.html

 

[04fxdwgi]

I am not 100% sure, but the only "extended warranty" I know of is the one for the gas tank straps ( see it for my truck on the Ram owners page) and there are some emissions items that got that distinction in the past.

 

[indept]

Current federal law states that parts have to be available as long as the product is under warranty. One that's out, no more. Reminds me of when Harley Davidson issued a memo to dealers about the old Shovelheads, telling them that were no longer ALLOWED to work on them, and would not be supplied parts. The aftermarket stepped up...as I'm sure will happen with this issue.

So according to that, they should have the parts the OP is looking for since they're still building classic 4th gens and they need to have parts for 3 years (5 years for powertrain parts) after the last 4th gen is sold.

 

[Sherman Bird]

Like so many other owners of 2014-16 Rams, I am searching in vain for an ABS module (Mopar #68228991AD). I was told by one of their CSR's that that module has been DC'ed. So I wrote a sharp letter to Mopar and copied the NHTSA. Here is the text of that letter for anyone who wishes to copy and paste it.

Mopar Customer Care
PO Box 21-8004
Auburn Hills, MI 48321-8004

RE: Mopar part #68228991AD (discontinued)

Sir or Madam:

I am writing to your Company regarding the lack of availability of this part, the ABS Control Module for 2014-2016 Ram 1500 trucks.

My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation in that lack of an operating ABS system is conducive to skidding and accidents. Some owners have even reported that they cannot drive their vehicles due to locked brakes which resulted from this malfunction.

I have tried every source in existence in my efforts to find a replacement module, but I have been totally unsuccessful. I have been told by one of your Customer Service representatives that your Company is “…unable to maintain a complete inventory for an indefinite period of time and the lower the demand, the less likely it is we will have stocked parts. As such, the part you are requesting is no longer in our inventory.”

This is absolutely appalling. Apparently, several thousand Ram owners who paid tens of thousands of dollars for their trucks are not important enough to your Company for it to provide very necessary support for their products. I am thoroughly disgusted with Chrysler/Stellantis and definitely will NOT purchase another vehicle from your Company.

Sincerely,


cc: National Highway Transportation Safety Administration

There are several companies who repair these brake modules. One in particular is called Upfix.com. I called them this morning (11-10-2023) and had a conversation about the RAM brake modules while inquiring about one on a 2012 Chevy Express 3/4 ton service van. GM has discontinued these as well as Stelantis. I was quoted $350.00 plus shipping.

Having has VSC (Vehicle Stability Control) along with the ABS save my hide several times, I think I'd fix mine on my own for that reason. I did recently fix mine on my 2002 S-10 Blazer for these reasons.
I'm not trying to minimize your distress about the situation. So, the decision is certainly yours if you don't wish to be out of pocket for the repair.

That said, the basic service brakes still function as regular service brakes due to default.

 

[huntergreen]

There are several companies who repair these brake modules. One in particular is called Upfix.com. I called them this morning (11-10-2023) and had a conversation about the RAM brake modules while inquiring about one on a 2012 Chevy Express 3/4 ton service van. GM has discontinued these as well as Stelantis. I was quoted $350.00 plus shipping.

Having has VSC (Vehicle Stability Control) along with the ABS save my hide several times, I think I'd fix mine on my own for that reason. I did recently fix mine on my 2002 S-10 Blazer for these reasons.
I'm not trying to minimize your distress about the situation. So, the decision is certainly yours if you don't wish to be out of pocket for the repair.

That said, the basic service brakes still function as regular service brakes due to default.

Thanks for the link Sherman.

 

[crash68]

Let's try asking @AllMoparParts.com if this ABS part# 68228991AD is available or if there's a new superseded part.

 

[Brandon-w]

Let's try asking @AllMoparParts.com if this ABS part# 68228991AD is available or if there's a new superseded part.

Can we ask them why they never fixed the cam/lifter issue since 2011 as well? I mean it's been 12 ish years

 

[04fxdwgi]

If (I mean when) my 5.7 goes south, it'll be a 6.4 BGE 3500 engine with Hellcat oil pump and lifters that'll be sliding back in. Done right, that bad boy will outlive me then ya'll can fight over it.

I have already begun the search for just the right one for a good (cheap) price and started to collect bits / tools to put it together when I do find it.

 

[BossHogg]

Lots of extended warranties out there.

This explains why Mopar was so anxious to buy out my Lifetime MaxCare on my 2013 RAM, I got more than I paid for it and used the funds against my 2022.

 

[Sherman Bird]

This explains why Mopar was so anxious to buy out my Lifetime MaxCare on my 2013 RAM, I got more than I paid for it and used the funds against my 2022.

"Insurance actuarial data"! They hedged their bets.

 

[huntergreen]

If (I mean when) my 5.7 goes south, it'll be a 6.4 BGE 3500 engine with Hellcat oil pump and lifters that'll be sliding back in. Done right, that bad boy will outlive me then ya'll can fight over it.

I have already begun the search for just the right one for a good (cheap) price and started to collect bits / tools to put it together when I do find it.

Sounds like great ins against anything happening to your current 5.7

 

[Brandon-w]

If (I mean when) my 5.7 goes south, it'll be a 6.4 BGE 3500 engine with Hellcat oil pump and lifters that'll be sliding back in. Done right, that bad boy will outlive me then ya'll can fight over it.

I have already begun the search for just the right one for a good (cheap) price and started to collect bits / tools to put it together when I do find it.

Yupp! That's exactly what I did! Bge challanger srt manual Trans engine no mds b's To deal With.

 

[Brandon-w]

Can we ask them why they never fixed the cam/lifter issue since 2011 as well? I mean it's been 12 ish years

Forgot to add this.

 

[04fxdwgi]

Yupp! That's exactly what I did! Bge challanger srt manual Trans engine no mds b's To deal With.

Figure if I have a spare that is better than the original, the original will last for ever. Then my son or wife can sell the 6.4 when I croak.

 

[rosco11]

A lot of people are under the assumption that auto manufactureres are required to stock parts for 10 years on their products. That law is gone. It is no longer required. Getting rid of that law has saved auto manufacturers tens of millions, if not hundreds of millions of dollars every year.

So they commission a number of a product depending on what they expect to sell based on the history of that product. When it runs out, it is gone and they leave it up to the aftermarket. Example, my 2016 Scat Pack chewed up the input shaft of the manual transmission. Discontinued. They still use the same shaft on 2019 cars. But it is not a common failure and what stock they did produce ran out.

Good, bad, it is one of the many reasons American car compaines are still in bussiness instead of relocating over seas 100 percent. Same with going modular. Dodge rear ends and automatic transmissions are sealed units. Whe they fail, they get replaced. They no longer need to hire and train a transmission specialist for every service center. Just a generic parts swapper. Saves time and money. Then they send the unit back to germany, getrag, and get a replacement or an allowance depending on what was wrong.

So far, Ford and GM still make the parts. But Dodge and most of the other foreign car companies (dodge is owned by fiat), do not. GM is a *****. If it sells, they will continue to make it. I can still get a power lock actuator for a 1990 chevy silverado from GM.

If you buy new, this is not an issue. If you plan on keeping it or buy used, then get educated. If you like Dodge, and i do, there is always a way to solve a problem without taking it to the dealer. If you do not want the hassle, buy Ford or GM.

Wait until your fuel pump relay fails. It was incorperated into the fuse box itself under the hood. When it goes, you will have to replace the discontinued fuse box for hundreds of dollars instead of just replacing a relay. Either roll the dice on a used unit from a junk yard or, believe it or not, there is an aftermarket company that refurbishes the fuse box for 500 bucks. There is always a way outside of the dealer. Or buy Ford or GM.

 

[2Tallguy]

Like so many other owners of 2014-16 Rams, I am searching in vain for an ABS module (Mopar #68228991AD). I was told by one of their CSR's that that module has been DC'ed. So I wrote a sharp letter to Mopar and copied the NHTSA. Here is the text of that letter for anyone who wishes to copy and paste it.

Mopar Customer Care
PO Box 21-8004
Auburn Hills, MI 48321-8004

RE: Mopar part #68228991AD (discontinued)

Sir or Madam:

I am writing to your Company regarding the lack of availability of this part, the ABS Control Module for 2014-2016 Ram 1500 trucks.

My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation in that lack of an operating ABS system is conducive to skidding and accidents. Some owners have even reported that they cannot drive their vehicles due to locked brakes which resulted from this malfunction.

I have tried every source in existence in my efforts to find a replacement module, but I have been totally unsuccessful. I have been told by one of your Customer Service representatives that your Company is “…unable to maintain a complete inventory for an indefinite period of time and the lower the demand, the less likely it is we will have stocked parts. As such, the part you are requesting is no longer in our inventory.”

This is absolutely appalling. Apparently, several thousand Ram owners who paid tens of thousands of dollars for their trucks are not important enough to your Company for it to provide very necessary support for their products. I am thoroughly disgusted with Chrysler/Stellantis and definitely will NOT purchase another vehicle from your Company.

Sincerely,


cc: National Highway Transportation Safety Administration

Good job. Your truck is not that old. Does Dorman offer an aftermarket one?

 

[2Tallguy]

A lot of people are under the assumption that auto manufactureres are required to stock parts for 10 years on their products. That law is gone. It is no longer required. Getting rid of that law has saved auto manufacturers tens of millions, if not hundreds of millions of dollars every year.

So they commission a number of a product depending on what they expect to sell based on the history of that product. When it runs out, it is gone and they leave it up to the aftermarket. Example, my 2016 Scat Pack chewed up the input shaft of the manual transmission. Discontinued. They still use the same shaft on 2019 cars. But it is not a common failure and what stock they did produce ran out.

Good, bad, it is one of the many reasons American car compaines are still in bussiness instead of relocating over seas 100 percent. Same with going modular. Dodge rear ends and automatic transmissions are sealed units. Whe they fail, they get replaced. They no longer need to hire and train a transmission specialist for every service center. Just a generic parts swapper. Saves time and money. Then they send the unit back to germany, getrag, and get a replacement or an allowance depending on what was wrong.

So far, Ford and GM still make the parts. But Dodge and most of the other foreign car companies (dodge is owned by fiat), do not. GM is a *****. If it sells, they will continue to make it. I can still get a power lock actuator for a 1990 chevy silverado from GM.

If you buy new, this is not an issue. If you plan on keeping it or buy used, then get educated. If you like Dodge, and i do, there is always a way to solve a problem without taking it to the dealer. If you do not want the hassle, buy Ford or GM.

Wait until your fuel pump relay fails. It was incorperated into the fuse box itself under the hood. When it goes, you will have to replace the discontinued fuse box for hundreds of dollars instead of just replacing a relay. Either roll the dice on a used unit from a junk yard or, believe it or not, there is an aftermarket company that refurbishes the fuse box for 500 bucks. There is always a way outside of the dealer. Or buy Ford or GM.

My '07 2500 is still on it's original abs module.

 

[Marshall]

There are several companies who repair these brake modules. One in particular is called Upfix.com. I called them this morning (11-10-2023) and had a conversation about the RAM brake modules while inquiring about one on a 2012 Chevy Express 3/4 ton service van. GM has discontinued these as well as Stelantis. I was quoted $350.00 plus shipping.

Having has VSC (Vehicle Stability Control) along with the ABS save my hide several times, I think I'd fix mine on my own for that reason. I did recently fix mine on my 2002 S-10 Blazer for these reasons.
I'm not trying to minimize your distress about the situation. So, the decision is certainly yours if you don't wish to be out of pocket for the repair.

That said, the basic service brakes still function as regular service brakes due to default.

I have never changed one on the last 4 trucks I have had, come to think, nothing was changed on any, other then the usual service stuff, that I can remember. I know motors, transm. never opened.
I presume there is a core charge on these, that 350.oo would be with a core I presume?

I was talking with a HD engine builder, service, driver, we where talking about the granddaughter's G C jeep with the pos D motor. He said the same as the heavy Mercedes motors, cheaper to buy new , so no one fixes them.

 

[Marshall]

This is the backup for the jeep, lady owner @ 97 , She stop driving at 96, just under 200km