DaSOB
Member
- Joined
- Nov 8, 2023
- Posts
- 35
- Reaction score
- 50
- Location
- Baton Rouge, LA
- Ram Year
- 2015 Big Horn
- Engine
- 5.7L Hemi
Like so many other owners of 2014-16 Rams, I am searching in vain for an ABS module (Mopar #68228991AD). I was told by one of their CSR's that that module has been DC'ed. So I wrote a sharp letter to Mopar and copied the NHTSA. Here is the text of that letter for anyone who wishes to copy and paste it.
Mopar Customer Care
PO Box 21-8004
Auburn Hills, MI 48321-8004
RE: Mopar part #68228991AD (discontinued)
Sir or Madam:
I am writing to your Company regarding the lack of availability of this part, the ABS Control Module for 2014-2016 Ram 1500 trucks.
My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation in that lack of an operating ABS system is conducive to skidding and accidents. Some owners have even reported that they cannot drive their vehicles due to locked brakes which resulted from this malfunction.
I have tried every source in existence in my efforts to find a replacement module, but I have been totally unsuccessful. I have been told by one of your Customer Service representatives that your Company is “…unable to maintain a complete inventory for an indefinite period of time and the lower the demand, the less likely it is we will have stocked parts. As such, the part you are requesting is no longer in our inventory.”
This is absolutely appalling. Apparently, several thousand Ram owners who paid tens of thousands of dollars for their trucks are not important enough to your Company for it to provide very necessary support for their products. I am thoroughly disgusted with Chrysler/Stellantis and definitely will NOT purchase another vehicle from your Company.
Sincerely,
cc: National Highway Transportation Safety Administration
Mopar Customer Care
PO Box 21-8004
Auburn Hills, MI 48321-8004
RE: Mopar part #68228991AD (discontinued)
Sir or Madam:
I am writing to your Company regarding the lack of availability of this part, the ABS Control Module for 2014-2016 Ram 1500 trucks.
My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation in that lack of an operating ABS system is conducive to skidding and accidents. Some owners have even reported that they cannot drive their vehicles due to locked brakes which resulted from this malfunction.
I have tried every source in existence in my efforts to find a replacement module, but I have been totally unsuccessful. I have been told by one of your Customer Service representatives that your Company is “…unable to maintain a complete inventory for an indefinite period of time and the lower the demand, the less likely it is we will have stocked parts. As such, the part you are requesting is no longer in our inventory.”
This is absolutely appalling. Apparently, several thousand Ram owners who paid tens of thousands of dollars for their trucks are not important enough to your Company for it to provide very necessary support for their products. I am thoroughly disgusted with Chrysler/Stellantis and definitely will NOT purchase another vehicle from your Company.
Sincerely,
cc: National Highway Transportation Safety Administration