I went through the entire Maryland Lemmon Law process. Three hearings and at each one the arbitrator gave GM "1 more chance" to fix the leaking sunroof. The final straw came when the arbitrator asked if I was willing to take the car through a car wash with her in it so she could see the problem. Within about 30 seconds of entering the car wash water began to drip on her lap. I handed her a towel and smiled.
Between scheduling hearings, fix attempts, holidays, last minute cancellations by GM's representatives, etc. it took right about a 1 year so the vehicle was now 18 months old. After the final decision requiring GM buy back the vehicle, GM continued to try and haggle on the amount. Citing depreciation, wear and tear, their arbitration costs, etc and offering about 60% of the price I paid. At this point the arbitrator had had enough of GM's antics and cited the law required payment of 100% of the purchase price including all taxes and fees. GM finally relented and started the buy back process. This required me to turn in the vehicle to a dealership of their choosing. The dealership was about an hours drive in an neighboring state and not the one 20 minutes away where I had purchased the vehicle. I dropped of the vehicle, picked up my paperwork and received my check about 2 weeks later. A friend who lived near the dealer where I dropped of the car told me he saw it on their used car lot for sale. I drove over to check it out and sure enough it was my old car. I could tell by the small scratches and other little wear items that make each car unique. The musty odor was also a giveaway. GM was slimy, scheming and resistant at every step of the process. I personally would not believe anything anyone from GM tells me.
