rubes7202
Senior Member
- Joined
- Aug 27, 2016
- Posts
- 246
- Reaction score
- 55
- Location
- PLEASANTON, CA
- Ram Year
- 2015
- Engine
- Hemi 5.7
Hi,
I have a crappy FCA agent at RAM care that is really not responsive, nor advocating for me. My truck has had the PCM replaced 3 times already and the truck is now at the dealership going on 2 weeks for Codes P0198, P0118, and P0113. The first week they sent an engineer out and the engineer said the truck is operating fine and "no active codes" are present. I asked that they drive the truck around to double-check. They fought me on that until I threatened to take it to another dealer. The shop foreman drove the truck home overnight and sure enough, the codes showed up in the morning on his way back to the shop. They sent FCA engineer out again and he said they need to do a "wire test"?
at this point, I am not sure what's going on, but I specifically told my FCA agent that it's odd that they had to replace the PCM 3 different times within the last 2 years. Seems like something else is going on and they are just throwing parts at it. I have a strong feeling something with the harness or electrical but don't know what. How do I escalate this? My current FCA agent handling this case is useless and buddy buddy with the dealership. Not even sure he is advocating for me anymore and is conflicted.
I WANT MY TRUCK FIXED!
2015 RAM 1500 SPORT with 60K miles on it.
I have a crappy FCA agent at RAM care that is really not responsive, nor advocating for me. My truck has had the PCM replaced 3 times already and the truck is now at the dealership going on 2 weeks for Codes P0198, P0118, and P0113. The first week they sent an engineer out and the engineer said the truck is operating fine and "no active codes" are present. I asked that they drive the truck around to double-check. They fought me on that until I threatened to take it to another dealer. The shop foreman drove the truck home overnight and sure enough, the codes showed up in the morning on his way back to the shop. They sent FCA engineer out again and he said they need to do a "wire test"?
at this point, I am not sure what's going on, but I specifically told my FCA agent that it's odd that they had to replace the PCM 3 different times within the last 2 years. Seems like something else is going on and they are just throwing parts at it. I have a strong feeling something with the harness or electrical but don't know what. How do I escalate this? My current FCA agent handling this case is useless and buddy buddy with the dealership. Not even sure he is advocating for me anymore and is conflicted.
I WANT MY TRUCK FIXED!
2015 RAM 1500 SPORT with 60K miles on it.