RAM CARES - Please Read - Quality, The Good, The Bad, The Ugly

Disclaimer: Links on this page pointing to Amazon, eBay and other sites may include affiliate code. If you click them and make a purchase, we may earn a small commission.

Big D A12

Junior Member
Joined
Apr 28, 2023
Posts
20
Reaction score
41
Location
Wisconsin USA
Ram Year
2024
Engine
HO Cummins
It has been almost a month since I took delivery of my 2024 3500 Longhorn Limited 6.7 HO. I have done some light/moderate pulling and a longer road trip hunting and have amassed 2500 + miles.

I am starting this thread with the hope the RAM Cares team will read it and hopefully respond. It is not meant to be a ***** secession but a post to point out all aspects of the quality we are seeing as owners of these vehicles. The good, the bad, and the ugly.

I will start the process.

The Good: The interior fit and finish is awesome. The appearance and detail are as good as any luxury car I have owned over the years. We refer to trucks like this as "Texas Cadillacs". The paint quality is excellent for a black finish. I was surprised by the uncountable number of blue inspection marks on the truck. Every time I wash it, I find more. The truck is a pulling machine and does this very well. Plenty of power to get the job done.

The Bad: Many states have higher speed limits. Anywhere it is 80 mph or above you have to remember these are not sports cars. At speeds of 80 mph or higher the hood has some interesting vibration and movements going on. Not insignificant. The corners of the hood are clearly lifting. The remote TPMS for my 5th wheel tires have been troublesome. The dealer has yet to get them to work. Hopefully today.

The Ugly: On day one of ownership, I noticed the body lines between the box and cab are not aligned. The box is shifted about 1/2 inch to the right side of the truck and is too narrow to match the cab. I pointed this out to the dealer and they agree, there is something amiss. Yesterday the dealership tried to adjust this but with no success. The box has alignment pins to set it onto the frame and then anchor bolts to hold it in place. The only solution was to enlarge the alignment pin holes, which I declined due to potential rust issues in the future. Inspection of several other trucks on the lot revealed the same issue. The boxes are constructed with a misalignment to the right. The dually boxes are more exaggerated than the single rear wheels. I am curious how many others have noticed this or are not even aware of this?

OK, let's see what everyone has.

D
 

Attachments

  • PXL_20231016_234205480.MP.jpg
    PXL_20231016_234205480.MP.jpg
    94.7 KB · Views: 88
  • PXL_20231016_234238696.jpg
    PXL_20231016_234238696.jpg
    91.8 KB · Views: 87
  • IMG_20231024_144927.jpg
    IMG_20231024_144927.jpg
    159 KB · Views: 86

Units

Senior Member
Joined
Apr 25, 2023
Posts
116
Reaction score
161
Location
Ms
Ram Year
2023 Bighorn
Engine
6.7l Cummins
I’ve got a ‘23 SO Bighorn, actually noticed something after having bought the truck new 3 weeks ago, while giving it a good bath. Some discoloration on a plastic chrome piece on the front end. Not gonna complain though, these trucks are mass produced by humans and they are all gonna have something that’s not perfect about them. However, dealer did say it can be replaced under warranty. I love my truck. RamCares has actually been very helpful to me in regards to my past experience with my ‘22.
1699452750722.png
 

Scottly

Senior Member
Joined
Oct 11, 2018
Posts
1,153
Reaction score
2,107
Location
Safety Harbor, FL
Ram Year
2021
Engine
HO 6.7 Cummins
Ehhh...Not to make light of your post, because you make some fair points, but...Buy another truck, any brand, any model. You WILL find issues if you look hard enough. I will take credit for being the most **** person on the block, and I can make a list of things on my '21 that raise an eyebrow....But you just have to say, "Who cares?". EVERY new car/truck will have that. Contrary to the faded memory of some of the old guys, the earlier vehicle had issues, too. If you want it perfect when it's delivered, you'll need hand-built...Think Ferrari, Lamborghini, Rolls-Royce, etc...
 

turkeybird56

Military Vet 1976-1996 Retired US Army
Military
Joined
Aug 2, 2018
Posts
18,451
Reaction score
42,408
Location
Central Texas
Ram Year
2019 Bighorn, 4 X 4, 3.21 rear, Bright Flame Red Pearl Coat, Mopar tonneau cover,Westin Bed rug
Engine
Hemi 5.7
My 19 and the 22 both had/have the hood lifting at high speeds. Absolutely a design issue.
THERE WAS a TSB out for the Hood lifting problems when the new 2019 5th Gens came out. When I first got my truck, it vibrated in the wind LIKE a paper airplane, good thing had a hood latch. Dealership did the TSB, which involved them putting some type of filler on the underside of the hood, letting sit all night to cure, putting padding back on and truck returned. It still does flutter a bit, BUT remember, these are "aluminum" hoods, not steel, just saying. TSB helped some.

Just my experience on my 2019, which was one of the first early built units from April 2018.
 
Last edited:

nlambert182

Senior Member
Joined
Dec 28, 2022
Posts
682
Reaction score
971
Location
Huntsville, AL
Ram Year
2018
Engine
6.7 Cummins
It's more than just on the 5th gens as well. My 18 2500 Ram has the hood lift issue. It seems more exaggerated than my previous 2016 3500 (though it was slightly noticeable) and was no issue at all on my 2018 1500.
 

jejb

Military
Joined
Apr 7, 2020
Posts
1,547
Reaction score
1,412
Location
NW Arkansas
Ram Year
2022
Engine
6.7 Cummins
I had an 18 HD Laramie and have a 22 HD Ltd Longhorn, both Cummins. Neither of them had hood shake, both have plastic bug shields, if that matters.

I also have issues with the trailer TPMS sensors. They are intermittent, at best.

I'll have to check the box alignment. I've never noticed it if it's off.
 

Jm91rs

Senior Member
Joined
Jun 8, 2020
Posts
107
Reaction score
98
Location
Cincninati
Ram Year
2020
Engine
8
Ehhh...Not to make light of your post, because you make some fair points, but...Buy another truck, any brand, ...
As far as I can tell, the model of truck he bought stickers for close to $90k if he has NO options. I think expecting the hood not to flutter and the alignment of the body parts to be OK out of the factory is acceptable if you spent $90k on any brand of vehicle. Coming here to give a report on what you see wrong with the truck is exactly what I see as the purpose of this forum. Maybe someone else had the hood flutter and already had a great dealer that resolved it and can help this guy resolve it. Maybe someone else knows how or why the body panels aren't aligning (my front bumper is almost 1" off center and when I noticed it I was 300 miles into ownership and the dealership said "how do we know you didn't hit something in the 1 week you've had this"?). Or someone else can help him with the TPMS issue. Telling someone they shouldn't expect a perfect vehicle after spending $90k on a truck (or even $40k on a cheap model) isn't helpful. All of these brands should be able to deliver quality and troubleshoot the issues when they pop up. Hopefully BEFORE warranties run out, unlike my recent string of bad luck (fuel tank "failed", headliner leak, sunvisor fell off, exhaust leak all at 2.5 years 46k miles). Accepting poor workmanship is fine for some, it's not for others.
 
OP
OP
B

Big D A12

Junior Member
Joined
Apr 28, 2023
Posts
20
Reaction score
41
Location
Wisconsin USA
Ram Year
2024
Engine
HO Cummins
The Bad: TTPMS - Trailer Tire Pressure Monitoring System

My truck and coach (Momentum 398M) have been to the dealer twice now to address the TTPMS not working. The first visit was an issue with the sending units. The valve stems did not have enough thread to swallow the thickness of the aluminum rim. This was not too difficult of a problem to solve as just the valve stem is available. It slides in and out easily.


The 398M is almost 44ft long with a triple axle configuration. The truck receiver for the TTPMS sensors could not connect to them because of the length, I was told. This is very disappointing to me as I was looking forward to a TTPMS that actually worked. Advertising for the 3500 shows multiple trailers at or over this length. There is nothing mentioned in the sales literature about the size of trailer this works with, or not. BUT, the owners manual says trailers over 30ft are not recommended.

RAM needs to provide a work around for this issue! There are many of us pulling trailers over 30ft. Especially with a 3500 model.

D

Page 284 2024 RAM 3500 Owners Manual.JPG
 
Top