Just wanted to give the Ramcares staff a shout out for their professional and effective work. As a brand loyal customer since 1986 I have found that FCA-Ram wisdom to support a pro active customer assistance program was brilliant. Ramcares engaged our assembly defect issue with a open mind. Took the time to understand the issue. Worked closely and directly with my dealer. Was consistent and timely in their follow up and follow thru. Their effort and my quality dealers effort result in a proper, practical resolutions.
My GM and Ford friends, who have had new truck issues, are not having the same experience.
Fitz,
i`m glad to hear that it worked out for you, most of us aren`t that lucky. As "Pull Ya" said (and i so totally agree) the care and quality suffers soooo badly today. My hat is off and i salute RAMCARES, for "trying to help", i just wish they would focus more on going into their dealers and shake it up. Associates as RAMCARES, are running their butts off trying to put out all the fires... when they should be concentrating how to keep the fires from being started. The fires all start at the factory`s... by rushing things to market, then the fools at the dealership aren`t trained to fix things right the first time. Some get lucky, most dont. Which leads to several visits back to the dealership.
At the end of the day, we pay ALOTTA money for vehicles, and we all would rather they were diag and repaired right "the first itme", when/if repairs are needed. I spent most of my life turning wrench`s for dealerships. I couldnt take the stupidity anymore. Some of these people just aren`t trainable... most are there just for a paycheck... no pride in what they do. When i was turning wrench`s (for MANY decades), that customer was my bread an butter. I had to do more than an excellent job on their vehicle, i had hungry mouths to feed at home. I needed them happy when they left, so that they would return to me for more service. Thats what put the food on my family`s table, roof over their heads, clothes on their backs. NOBODYCARES today... and thats whats sad.
Anyway, end of rant... i`m pretty sure ya`ll get what i`m saying.