MTRamFan
Senior Member
Had my new 2023 Limited in to the purchasing dealer for the first oil change. The problem I have with the experience is that the dealer entry on the RAM app listed a mileage that was way off. Not just a little, like 3,500 miles off which is a lot for a vehicle that is a few months old. I called today and talked to a service advisor who said that was not a good thing as these are reported to CarFax. I also get a discount on my insurance for low yearly mileage. The service advisor left a voicemail saying there was nothing they could do to correct their error.
Any idea if the dealer can in fact fix their error in the system so it shows the correct mileage when they serviced it? Maybe @RamCares can chime in?
This is the 2nd issue I've had with this service department. In 2020 I had my Power Wagon in for service and they tried to charge me for service that was clearly not performed. When I brought it to their attention after they presented the bill, they admitted they did not perform the service and took the charge off the bill. Unfortunately where I live in rural Montana, RAM dealers are few and far between. I figured with the recent purchase there and time lapse with employee turnover things would improve. Still the same Service Manager running the show though.
Any idea if the dealer can in fact fix their error in the system so it shows the correct mileage when they serviced it? Maybe @RamCares can chime in?
This is the 2nd issue I've had with this service department. In 2020 I had my Power Wagon in for service and they tried to charge me for service that was clearly not performed. When I brought it to their attention after they presented the bill, they admitted they did not perform the service and took the charge off the bill. Unfortunately where I live in rural Montana, RAM dealers are few and far between. I figured with the recent purchase there and time lapse with employee turnover things would improve. Still the same Service Manager running the show though.