BassDaggett
Member
- Joined
- Jun 19, 2017
- Posts
- 90
- Reaction score
- 21
- Location
- Twin Lake, MI
- Ram Year
- 2016
- Engine
- EcoDiesel
Seriously, someone please steal this POS from me... It still runs, I think, been at dealer for 3 weeks. I leave the keys in it for you... LOL
Bought a new 2016, the 3.0 Diesel itself is pretty sweet. What isn't sweet is all the other parts hooked up to it. Premature front wheel bearing failures (I'm assuming because they weren't designed for the additional weight of a diesel???), DPF clamp issue, are some of the issues I've experienced.
Now I'm looking at a $2500 bill because the Oil Cooler took a dump inside my coolant... Need to replace Oil Cooler (if you can find one), heater coil, thermostat and flush entire coolant system.
Called RAM Customer Care (Seriously, what do they care about?), they started a case number and never bothered to call me back. I called multiple times over the course of several days talking with different employees along the way. Finally talked to someone who said, ohhh, I see they've denied your claim. No explanation, not a call, nothing. So I ask the nice lady if she would buy another vehicle from a company who's Customer Care Department didn't have the courtesy to even call back.... At that time a Supervisor / Manager jumps in (didn't even know he was listening on the phone) and says if it was under warranty we would cover it, otherwise its your bill. Didn't even try to be nice, just basically tried to RAM that up my back side.
RAM knows this engine has an oil cooler issue (and a number of other things), but they are more than happy to stick it to you if you are 1 mile over warranty. First and only RAM / Dodge / FCA / Whoever buys them next... product I will every own.
Bought a new 2016, the 3.0 Diesel itself is pretty sweet. What isn't sweet is all the other parts hooked up to it. Premature front wheel bearing failures (I'm assuming because they weren't designed for the additional weight of a diesel???), DPF clamp issue, are some of the issues I've experienced.
Now I'm looking at a $2500 bill because the Oil Cooler took a dump inside my coolant... Need to replace Oil Cooler (if you can find one), heater coil, thermostat and flush entire coolant system.
Called RAM Customer Care (Seriously, what do they care about?), they started a case number and never bothered to call me back. I called multiple times over the course of several days talking with different employees along the way. Finally talked to someone who said, ohhh, I see they've denied your claim. No explanation, not a call, nothing. So I ask the nice lady if she would buy another vehicle from a company who's Customer Care Department didn't have the courtesy to even call back.... At that time a Supervisor / Manager jumps in (didn't even know he was listening on the phone) and says if it was under warranty we would cover it, otherwise its your bill. Didn't even try to be nice, just basically tried to RAM that up my back side.
RAM knows this engine has an oil cooler issue (and a number of other things), but they are more than happy to stick it to you if you are 1 mile over warranty. First and only RAM / Dodge / FCA / Whoever buys them next... product I will every own.
What's the address?
