Cordwood
Member
- Joined
- Jan 6, 2017
- Posts
- 83
- Reaction score
- 25
- Ram Year
- 2017
- Engine
- Lonestar Hemi 5.7, 4x4, 8speed, 3.21, LSD, 32gal fuel tank, CC short bed
Hello,
I hate to post a rant like this, but I really need help getting Ram and/or dealer to take ownership of a transmission problem. I’ve seen the Ram account post here before offering assistance, well I now need assistance.
1/1/2019 Bought a 2017 Ram 1500 w 21,000 miles. Still under full warranty. 5.7L 8 speed 3.21
Drove nice for 2 weeks, then developed bump and/or down shifting about 1 second after full stops and bump when release break.
Dropped at the local Ram dealer, they called me back, “we didn’t notice anything”.
I then recommended I drive with one of them, we do, it bumps and yes they now agree it’s happening.
They have no recommendation of what to do. They say the the computer shows it has the latest updates “shift memory” can’t be reset, re flashed, updated, or quick learned. They are also closing for the day now. I leave 100% no resolution at all or follow up appointment.
Now 4 days later, the issue is progressing noticeably worse, it bumps/shift/jerks multiple times at one stop. Trying to nose out in traffic its bumping, quite frankly it’s not safe, and to reiterate it only happens sometimes, but for SURE is getting worse and more frequent.
During all of this I have been trying to sign up for RAM cares as you guys said it’s helped you.
Sent an email from the website. No response.
Did online chat “YES your 2017 qualifies for ram care free, need to update ownership send info over and someone will call you back.” I did, No response.
Called on the phone, “those reps don’t work right now, give me info they will call you back.” No response.
Called on the phone again during M-F working hours. “give me the info and respond to this email to update ownership. (4 days ago) No response.
Called again today, “Yes the ownership is now updated, but as the second owner, NO you do not qualify for Ram Care”… ok I have an issue under warranty my dealer is unable to fix, how do you recommend I proceed? “call dodge”
I don’t want to be **** talking on the internet about this, Yes I only went to the dealer one time, but it’s obvious they do not want or know how to troubleshoot the transmission if the computer already says its updated.
I also don’t want to go shopping around at a bunch of different RAM service departments getting picked up dropped off by my coworkers. Although I do want to go to a different one.
Is this something RAM gets involved in? I’ve only driven 1000 miles on a 21k odometer truck in 1 month of ownership and the tranny went from fine to **** in that amount of time. On top of that I get 11.x mpg and my 32 gallon gas tank reads as 23.5 gallons and disables my remote start. I asked the service department about the gas tank, because recall U05 (completed) says it addresses this. NO one has ever heard of that, their computers don't say anything about anything related to the gas tank on U05. Even though the RAM app says U05 (autopark recall) addresses this on my end.
anyway, the tranny is the big issue.
please help
I hate to post a rant like this, but I really need help getting Ram and/or dealer to take ownership of a transmission problem. I’ve seen the Ram account post here before offering assistance, well I now need assistance.
1/1/2019 Bought a 2017 Ram 1500 w 21,000 miles. Still under full warranty. 5.7L 8 speed 3.21
Drove nice for 2 weeks, then developed bump and/or down shifting about 1 second after full stops and bump when release break.
Dropped at the local Ram dealer, they called me back, “we didn’t notice anything”.
I then recommended I drive with one of them, we do, it bumps and yes they now agree it’s happening.
They have no recommendation of what to do. They say the the computer shows it has the latest updates “shift memory” can’t be reset, re flashed, updated, or quick learned. They are also closing for the day now. I leave 100% no resolution at all or follow up appointment.
Now 4 days later, the issue is progressing noticeably worse, it bumps/shift/jerks multiple times at one stop. Trying to nose out in traffic its bumping, quite frankly it’s not safe, and to reiterate it only happens sometimes, but for SURE is getting worse and more frequent.
During all of this I have been trying to sign up for RAM cares as you guys said it’s helped you.
Sent an email from the website. No response.
Did online chat “YES your 2017 qualifies for ram care free, need to update ownership send info over and someone will call you back.” I did, No response.
Called on the phone, “those reps don’t work right now, give me info they will call you back.” No response.
Called on the phone again during M-F working hours. “give me the info and respond to this email to update ownership. (4 days ago) No response.
Called again today, “Yes the ownership is now updated, but as the second owner, NO you do not qualify for Ram Care”… ok I have an issue under warranty my dealer is unable to fix, how do you recommend I proceed? “call dodge”
I don’t want to be **** talking on the internet about this, Yes I only went to the dealer one time, but it’s obvious they do not want or know how to troubleshoot the transmission if the computer already says its updated.
I also don’t want to go shopping around at a bunch of different RAM service departments getting picked up dropped off by my coworkers. Although I do want to go to a different one.
Is this something RAM gets involved in? I’ve only driven 1000 miles on a 21k odometer truck in 1 month of ownership and the tranny went from fine to **** in that amount of time. On top of that I get 11.x mpg and my 32 gallon gas tank reads as 23.5 gallons and disables my remote start. I asked the service department about the gas tank, because recall U05 (completed) says it addresses this. NO one has ever heard of that, their computers don't say anything about anything related to the gas tank on U05. Even though the RAM app says U05 (autopark recall) addresses this on my end.
anyway, the tranny is the big issue.
please help
