Ram parts always on back order

[Docwagon1776]

you basically said in your earlier posts that they could make excess spare parts but wont. sounds exactly like conspiracy to create parts shortage. your words not mine sir

I can give you the facts, none of which you've disputed, but I can't give you understanding.

 

[BossHogg]

How can you sell a nearly $110,000 truck and then continuously not have parts to service your vehicles being sold?

I have strong reason to believe that only the parts needed for warranty repair are unavailable to the dealers. My truck is patently waiting for emission-related parts to complete a warranty repair. It has been waiting for better than two months. If I Google the part numbers, inventory appears on several sites, including Amazon and eBay. The 2026 RV traveling season has been canceled, as have other tasks the truck was purchased to perform. I'm madder than a wet hen!

 

[Docwagon1776]

I have strong reason to believe that only the parts needed for warranty repair are unavailable to the dealers. My truck is patently waiting for emission-related parts to complete a warranty repair. It has been waiting for better than two months. If I Google the part numbers, inventory appears on several sites, including Amazon and eBay. The 2026 RV traveling season has been canceled, as have other tasks the truck was purchased to perform. I'm madder than a wet hen!

That was similar to my experience. The "out of stock everywhere" part was in stock at several dealerships. The CEO's office got one shipped to the dealership after I made enough noise. At least my part was something out of production for current builds, I'd have been more vocal and less patient had it been a current build part.

 

[DanAR]

It’s sounding like Stellantis’ dealer parts distribution and tracking system is basically SNAFU.

 

[Ken226]

sounds exactly like conspiracy to create parts shortage. your words not mine sir

conspiracy
/kənˈspirəsē/
A conspiracy is a secret agreement

There's no secret and no conspiracy.

If 2 or more people discuss doing something, decide to do something, or even if they actually do something, it still doesn't meet the definition of conspiracy without that "secret" part being present. Hence, not a conspiracy.

They just do it right out in the open and don't give a flying **** if you know it or not. Why should they, because observational evidence suggests that people are ******** and will buy their overpriced garbage anyway. They have no good reason whatsoever to change their behavior.

 

[Docwagon1776]

It’s sounding like Stellantis’ dealer parts distribution and tracking system is basically SNAFU.

No, that's not it. They know exactly where the parts are. The dealership may lie and say they can't, but when an honest dealership gives you a list of every dealership with that part number in stock in a 500 mile radius it becomes pretty easy to challenge that lie.

The issue is dealers are independent businesses who own the parts they have in stock and can charge other dealers what they like. The warranty will only pay the cost of the part from the supplier, so if your dealership buys the part from another dealer at anything higher than that price they eat the cost.

So, they order the backordered part. Then (and this is important) *THEY CAN'T CANCEL THE ORDER*. So, if you find them a part, they don't want to use it because now they have a second part they allegedly don't need still coming they have to pay for.

Now, sometimes parts actually are out of stock everywhere. Etorque is a good example, and then it's just the mothership taking the entire supply and not releasing any for warranty or after warranty repairs.

 

[Docwagon1776]

If 2 or more people discuss doing something, decide to do something, or even if they actually do something, it still doesn't meet the definition of conspiracy without that "secret" part being present. Hence, not a conspiracy.

They just do it right out in the open and don't give a flying **** if you know it or not. Why should they, because observational evidence suggests that people are ******** and will buy their overpriced garbage anyway. They have no good reason whatsoever to change their behavior.

Exactly. That whole sidebar of putting words in my mouth was just an attempt to defend the normalization of "parts shortages just happen, the OEM is the good guy" in his original post without having to actually defend it. Make some ridiculous strawman argument and not once actually address why parts shortages happen.

 

[Namelama]

Whatever the excuse is, it's unacceptable for a large manufacturer to not keep a constant supply of routinely replaced parts in stock. I don't believe it's a supply demand issue, I believe it's a pay the supplier or they won't deliver parts, coupled with a quality control dispute between Stellantis and suppliers.

 

[DanAR]

No, that's not it. They know exactly where the parts are. The dealership may lie and say they can't, but when an honest dealership gives you a list of every dealership with that part number in stock in a 500 mile radius it becomes pretty easy to challenge that lie.

The issue is dealers are independent businesses who own the parts they have in stock and can charge other dealers what they like. The warranty will only pay the cost of the part from the supplier, so if your dealership buys the part from another dealer at anything higher than that price they eat the cost.

So, they order the backordered part. Then (and this is important) *THEY CAN'T CANCEL THE ORDER*. So, if you find them a part, they don't want to use it because now they have a second part they allegedly don't need still coming they have to pay for.

Now, sometimes parts actually are out of stock everywhere. Etorque is a good example, and then it's just the mothership taking the entire supply and not releasing any for warranty or after warranty repairs.

That sounds FUed to me.

 

[1999 White C5 Coupe]

No, that's not it. They know exactly where the parts are. The dealership may lie and say they can't, but when an honest dealership gives you a list of every dealership with that part number in stock in a 500 mile radius it becomes pretty easy to challenge that lie.

The issue is dealers are independent businesses who own the parts they have in stock and can charge other dealers what they like. The warranty will only pay the cost of the part from the supplier, so if your dealership buys the part from another dealer at anything higher than that price they eat the cost.

So, they order the backordered part. Then (and this is important) *THEY CAN'T CANCEL THE ORDER*. So, if you find them a part, they don't want to use it because now they have a second part they allegedly don't need still coming they have to pay for.

Now, sometimes parts actually are out of stock everywhere. Etorque is a good example, and then it's just the mothership taking the entire supply and not releasing any for warranty or after warranty repairs.

I have a close friend that is the part’s manager at a mid-sized CDJR dealership. He has been working in Dodge parts for 40+ years, since graduating from high school.

You are correct about dealerships knowing where the parts are located at other dealership. Their computerized parts network locator can show the location of parts within a certain radius of the dealership, or anywhere in the country. (But the dealership must be called to determine if the locator is correct and the part(s) is in stock).

I am in the USA - but my friend located a discontinued seat fabric trim part for me in Canada using their parts locator. He called the dealership and had them ship it to him in the USA.

He has repeated told me that the back-order / unavailability of parts from the manufacturer (CDJR) is the worst he has ever seen. He says his parts’ representative is of no help and also cannot get anything done for the dealership.

Many customers have vehicles that are under safety recalls and CDJR cannot provide the parts for 6-12 months. He has had customers call or come to the parts counter and begin screaming and cussing at him and his employees, due to the lack of parts availability.

He has also said the when other dealerships have a part in stock that is now on backorder through the CDJR parts system, that doesn’t mean the dealership will “give up” the part by selling it to another dealer. If it is a high-demand part, they will keep the part for their customers. The dealerships are independent businesses and are under no obligation to sell their in-stock parts to another dealership.

 

[Docwagon1776]

I have a close friend that is the part’s manager at a mid-sized CDJR dealership. He has been working in Dodge parts for 40+ years, since graduating from high school.

You are correct about dealerships knowing where the parts are located at other dealership. Their computerized parts network locator can show the location of parts within a certain radius of the dealership, or anywhere in the country. (But the dealership must be called to determine if the locator is correct and the part(s) is in stock).

I am in the USA - but my friend located a discontinued seat fabric trim part for me in Canada using their parts locator. He called the dealership and had them ship it to him in the USA.

He has repeated told me that the back-order / unavailability of parts from the manufacturer (CDJR) is the worst he has ever seen. He says his parts’ representative is of no help and also cannot get anything done for the dealership.

Many customers have vehicles that are under safety recalls and CDJR cannot provide the parts for 6-12 months. He has had customers call or come to the parts counter and begin screaming and cussing at him and his employees, due to the lack of parts availability.

He has also said the when other dealerships have a part in stock that is now on backorder through the CDJR parts system, that doesn’t mean the dealership will “give up” the part by selling it to another dealer. If it is a high-demand part, they will keep the part for their customers. The dealerships are independent businesses and are under no obligation to sell their in-stock parts to another dealership.

All exactly the same as what my service advisor buddy said. He left to a Ford dealership last year, though.

 

[Hootbro]

I’ve prepaid nearly $15,000 in expenses for a month long trip to glacier Park Montana. I also have a trip to Wisconsin that is coming up very soon.

Not trying to sound crass but everybody has some problem when a vehicle breaks and how much someone is put out is not a qualifier that you gets you any extra consideration.

You either ride it out or move on but RAM is not going to miss you as somebody from another maker with the same story will come over to replace you.

 

[Dusty]

Funny how they are only out of stock for repair components but in stock for new vehicle builds, isn't it? It's not a complexity issue, it's a matter of priority. Your down truck is your problem, and if it's a warranty issue it's in their interest to run down the clock on repairing it again down the road. They've already got your money.

When parts are in short supply, manufacturing for line assembly will always get priority. Because of the union contract, shutting down production means paying workers even though they aren't showing up for work.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33-gallon fuel tank, 18” wheels. Build Date: 3 June 2018. Now at 155708 miles.

 

[Dusty]

No, that's not it. They know exactly where the parts are. The dealership may lie and say they can't, but when an honest dealership gives you a list of every dealership with that part number in stock in a 500 mile radius it becomes pretty easy to challenge that lie.

The issue is dealers are independent businesses who own the parts they have in stock and can charge other dealers what they like. The warranty will only pay the cost of the part from the supplier, so if your dealership buys the part from another dealer at anything higher than that price they eat the cost.

So, they order the backordered part. Then (and this is important) *THEY CAN'T CANCEL THE ORDER*. So, if you find them a part, they don't want to use it because now they have a second part they allegedly don't need still coming they have to pay for.

Now, sometimes parts actually are out of stock everywhere. Etorque is a good example, and then it's just the mothership taking the entire supply and not releasing any for warranty or after warranty repairs.

No, that's not it. They know exactly where the parts are. The dealership may lie and say they can't, but when an honest dealership gives you a list of every dealership with that part number in stock in a 500 mile radius it becomes pretty easy to challenge that lie.

Yes, CDJR dealers can access other dealers inventory status, but unless the part is under allocation what would be the incentive for not wanting to sell you a part?

The issue is dealers are independent businesses who own the parts they have in stock and can charge other dealers what they like. The warranty will only pay the cost of the part from the supplier, so if your dealership buys the part from another dealer at anything higher than that price they eat the cost.

Yes, dealers can mark up to customers and independent service providers if they want, but I've never heard of a dealer charging another dealer of the same brand a higher price than dealer cost.

So, they order the backordered part. Then (and this is important) *THEY CAN'T CANCEL THE ORDER*. So, if you find them a part, they don't want to use it because now they have a second part they allegedly don't need still coming they have to pay for.

Not exactly true. They can cancel a backordered part if it hasn't reached the fulfillment date. That date varies depending on supply and source. If the part is truly on backorder, cancelling a dealer order is welcomed as it frees up the part for another wanting dealer. Also, backordered parts can be returned by a dealer just like any other part.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33-gallon fuel tank, 18” wheels. Build Date: 3 June 2018. Now at 155708 miles.

 

[Ramanski]

I own a 2022 Ram 1500 Laramie with the 6’4” box, so it has the two-piece driveshaft with the center carrier bearing. I’m coming up on three months of waiting for a replacement driveshaft as well. My dealer told me there are around 13 other owners in Canada waiting for the same part, with no clear timeline for when it’ll become available.


It’s frustrating because I need the truck to safely get my kids to and from their summer activities, and right now there’s no certainty about when the repair will happen. I really hope Ram gets this parts shortage sorted out soon. Long delays like this can seriously affect customer confidence, and over time they’re going to lose loyal Ram owners to other brands if these issues continue.

 

[Grams]

No, I'm not saying it's a conspiracy for two reasons.

1) A conspiracy indicates it's hidden. This is very overt.

2) You're making it much more simple than what I actually said. It's just another subcomponent of cost and cost is absolutely the reason there's a "parts shortage" that only affects warranty replacement parts but not the exact same parts going toward building new vehicles.

When the assembly lines shut down as well, that's a parts shortage. When the assembly lines are running but you can't get the same part for warranty work, that's a matter of priority.

YES…on #2 for certain!

When my local dealer told me the transmission tailshaft seal was “backordered” and expected a Six-Week delivery schedule…. I called another dealer 50 miles away who had advertised OnLine they had TEN of them for sale at retail. ($65)

I told the local warranty-dealer who “explained” that “Warranty” parts MUST come thru the “Warranty network”…. that if I purchased the part locally I WOULD HAVE TO COVER THE REPAIR PARTS AND LABOR…



Since they’d had the truck for Two Weeks by now….I decided to go pick it up and FIX IT MYSELF!

I ordered one and had it in 2 days …. and WHADDYA KNOW! … Suddenly the local dealer had the part inside the Same TWO days and called to announce the truck was ready.

I’m Convinced that warranty parts are “backordered” so dealers can make FULL RETAIL repair jobs…. while Warranty Claims are put on the back-burner because the dealership doesn’t make full Labor OR Parts Prices on Warranty work.

 

[Vern Losh]

DM us with your VIN, mileage, and the dealership you're working with. We'd like to see if we can get a specialist on this for answers and support.

Chris,
Ram Cares

Chris, Can someone also check on a transmission that is on backorder for me. I have a 2018 Ram 6.4L, VIN#3C6UR5FJ6JG334381, Murdock Dodge Bountiful Utah. Thanks

 

[Docwagon1776]

So, they order the backordered part. Then (and this is important) *THEY CAN'T CANCEL THE ORDER*. So, if you find them a part, they don't want to use it because now they have a second part they allegedly don't need still coming they have to pay for.

Not exactly true. They can cancel a backordered part if it hasn't reached the fulfillment date. That date varies depending on supply and source. If the part is truly on backorder, cancelling a dealer order is welcomed as it frees up the part for another wanting dealer. Also, backordered parts can be returned by a dealer just like any other part.

Then multiple dealerships are lying about it.

 

[Docwagon1776]

Chris, Can someone also check on a transmission that is on backorder for me. I have a 2018 Ram 6.4L, VIN#3C6UR5FJ6JG334381, Murdock Dodge Bountiful Utah. Thanks

Ram Cares can't do anything other than tell you your a priority and try to manage you.


You can see my previous posts, but Stellantis has outsourced all of their warranty authorization work to India. They, along with RamCares, are largely useless. The only thing that finally got my issue resolved was an email to the CEO and his assistant.


This is the contact info for his current executive assistant:

Nick Cappa
Office: (248) 512-4266
Cell: (248) 202-8039
[email protected]

[email protected] for Tim, but be sure to include both.

I went from:
Service advisor
Service manager
Ramcares (multiple times from here on)
General manager
Dealership owner
Cappa/Kuniskis email

Which put me in touch with Vanessa in Executive Customer Service who finally got it resolved.

 

[Deltron]

I'm still waiting for parts on a '22 Challenger Scat Pack. I've been waiting for 4 years. Dealer always tells me parts aren't available.

I don't really believe it but it's not a big deal. Dumped my '22 Cummins dually for a Ford because of the endless no parts that cost me two vacation trips.

I can't even imagine Ford could possibly be as bad as Stellantis. So far, unlike the '22 dually, it hasn't broken literally every single week so I don't know yet.

The RAM sure drove nicer though.