UConnect Software Update Received--What's in it?

[Bubba5154]

I'm terribly saddened to welcome you to our crappy update club

It's mind boggling that the flawed update is still being pushed out even though they are aware it's no good.

Yeah sad my first post is about this issue. No complaints on the truck so far. No mods, still stock. I did air the tires down. It's pretty unforgiving without a load at 60/80 psi.

 

[audiomikej]

If you own a 2018 RAM 1500 built after 12-5-17 with this software update and your radio sounds sound muddy, all bass, no treble I would encourage you to email your Dealer, message @ramcares via this forum, and contact Chrysler via their website or [email protected]

I have contacted all 3 and I messaged the head of the RAM brand. I am feeling discouraged because none them would acknowledge we have this issue. Clearly we have all found each other on this forum with the exact same fault from the over the air update. We need anyone else reading this thread with this issue to contact Chrysler so they will start acknowledging they have a problem.

You can copy and paste the following message.

I am having an issue with the sound quality of the stereo in my 2018 RAM 1500 Bighorn. The issue started September 4th after a over the air software update was pushed out. Now my radio sounds like crap, very flat, all bass, very muffled, like someone is talking with their hand over their mouth. Please escalate a complaint with RAM to push out another software update to correct the EQ settings that were accidently changed.

Include your VIN in your email.

 

[audiomikej]

If you own a 2018 RAM 1500 built after 1-18 with this software update and your radio sounds sound muddy, all bass, no treble I would encourage you to email your Dealer, message @ramcares via this forum, and contact Chrysler via their website or [email protected]

I have contacted all 3 and I messaged the head of the RAM brand. I am feeling discouraged because none them would acknowledge we have this issue. Clearly we have all found each other on this forum with the exact same fault from the over the air update. We need anyone else reading this thread with this issue to contact Chrysler so they will start acknowledging they have a problem.

You can copy and paste the following message.

I am having an issue with the sound quality of the stereo in my 2018 RAM 1500 Bighorn. The issue started September 4th after a over the air software update was pushed out. Now my radio sounds like crap, very flat, all bass, very muffled, like someone is talking with their hand over their mouth. Please escalate a complaint with RAM to push out another software update to correct the EQ settings that were accidently changed.

Include your VIN in your email.

 

[XD_Dan]

I called uconnect back and they opened a case. A manager will be calling me back Monday. She said everyone who has the stereo fidelity issue after the update this week should call and make an escalated ticket so that the guys up stairs take notice.

The number to call is -
1-877-855-8400

Thank you for this information.
I called UConnect today using the number you shared. I explained that I was having the audio problems that so many others are reporting. The lady I spoke to (Tiana) was very polite but not super helpful.
I gave her my VIN and she said she was opening a case and would forward it to the "Panasonic department" who was already working toward a solution. She said that they have received numerous complains about the the recent OTA update. She gave me a case number, and I plan to call everyday for updates until they push the fix through the next OTA.
I also asked her if there is a way to restore back to a previous firmware version. She is adding that question to my case being sent to the Panasonic group and will call me back if it is possible. Given some of the posts here, I am not optimistic that his is possible.

 

[Mtgldr]

If you own a 2018 RAM 1500 built after 1-18 with this software update and your radio sounds sound muddy, all bass, no treble I would encourage you to email your Dealer, message @ramcares via this forum, and contact Chrysler via their website or [email protected]

I have contacted all 3 and I messaged the head of the RAM brand. I am feeling discouraged because none them would acknowledge we have this issue. Clearly we have all found each other on this forum with the exact same fault from the over the air update. We need anyone else reading this thread with this issue to contact Chrysler so they will start acknowledging they have a problem.

You can copy and paste the following message.

I am having an issue with the sound quality of the stereo in my 2018 RAM 1500 Bighorn. The issue started September 4th after a over the air software update was pushed out. Now my radio sounds like crap, very flat, all bass, very muffled, like someone is talking with their hand over their mouth. Please escalate a complaint with RAM to push out another software update to correct the EQ settings that were accidently changed.

Include your VIN in your email.

Is this for 2018's only? I saw other posts in another thread and the trucks were pre-2018?

 

[TexNorseman]

What about 2018's built before 1-18? Mine is a 2018 built 9-17 and I don't seem to have the muffled sound.

Sent from my VS995 using Tapatalk

 

[PowrRam]

Is this for 2018's only? I saw other posts in another thread and the trucks were pre-2018?

Yes, it's for 2018 models only.

See:
http://www.wk2jeeps.com/tsb/tsb_wk2_0811318.pdf

 

[PowrRam]

What about 2018's built before 1-18? Mine is a 2018 built 9-17 and I don't seem to have the muffled sound.

Sent from my VS995 using Tapatalk

Go here and follow the directions under the Inspection section to determine which software you are running:
http://www.wk2jeeps.com/tsb/tsb_wk2_0811318.pdf

You are probably running software version 17.43.x.x or somesuch. If you are running 18.20.2e you've received the update.

If you are still on 17.43.x.x DO NOT take the update.

 

[TexNorseman]

I definitely received the update, but as I said it doesn't seem to be affecting my sound. Or maybe my ears aren't as disserning.

Go here and follow the directions under the Inspection section to determine which software you are running:
http://www.wk2jeeps.com/tsb/tsb_wk2_0811318.pdf

You are probably running software version 17.43.x.x or somesuch. If you are running 18.20.2e you've received the update.

If you are still on 17.43.x.x DO NOT take the update.

Sent from my VS995 using Tapatalk

 

[Cstan]

If you have the bad update this is what you should see when you check

 

[Ram Wagon]

Hey all, sorry to just bust in as a newbie here, but I have searched and searched for answers and came up with nothing. If anyone has an answer or solution to the audio issue on the most recent update (all bass, sounds muffled and like complete crap ) I would be forever grateful. I have tried every reset procedure I could conjure up with google with no success and had some minor progress with disconnecting the negative battery terminal which in turn was a total no go when the uconnect fully rebooted and "caught up". It really hits my OCD button when I can't figure stuff like this out. Hope to hear some good news.

samething happened to mine after the software update, i called uconnect and have a case number started. They told me this is a known issue which seems odd since it is just coming out. They had no fix at this time when i talked to them.

 

[audiomikej]

What about 2018's built before 12-5-17? Mine is a 2018 built 9-17 and I don't seem to have the muffled sound.

Sent from my VS995 using Tapatalk

Research suggests 2018 RAM 1500 with 8.4 touch screen did not get over the air (OTA) update capability until 12-5-17. With that said, older trucks would get the firmware with a USB thumb drive at the dealership. I would hold off updating the firmware until they fix the defective OTA update from Sept 4th.

 

[Cstan]

Research suggests 2018 RAM 1500 with 8.4 touch screen did not get over the air (OTA) update capability until 1-18. With that said, older trucks would get the firmware with a USB thumb drive at the dealership. I would hold off updating the firmware until they fix the defective OTA update from Sept 4th.

Mine was built Oct 2017 and I get the OTA updates

 

[Hogman338]

My 2018 RAM was built 8/17 & I get ota updates mine updated on 9/8. The radio does sound a little off now hopefully they will send a new update soon.

 

[Zabbu]

If you own a 2018 RAM 1500 built after 12-5-17 with this software update and your radio sounds sound muddy, all bass, no treble I would encourage you to email your Dealer, message @ramcares via this forum, and contact Chrysler via their website or [email protected]

I have contacted all 3 and I messaged the head of the RAM brand. I am feeling discouraged because none them would acknowledge we have this issue. Clearly we have all found each other on this forum with the exact same fault from the over the air update. We need anyone else reading this thread with this issue to contact Chrysler so they will start acknowledging they have a problem.

You can copy and paste the following message.

I am having an issue with the sound quality of the stereo in my 2018 RAM 1500 Bighorn. The issue started September 4th after a over the air software update was pushed out. Now my radio sounds like crap, very flat, all bass, very muffled, like someone is talking with their hand over their mouth. Please escalate a complaint with RAM to push out another software update to correct the EQ settings that were accidently changed.

Include your VIN in your email.

Hey man, look up my earlier post. I’m in contact with a case worker at uconnect who said they are flooded with calls and know about the issue. They are working hard on a fix. She should be calling me tomorrow with a status update and I’ll report here to the forum. This was confirmed also through ramcares. So there are people at both ram and uconnect who acknowledge this issue. Thankfully.

 

[TexNorseman]

Did this update also kill surround sound? Could have sworn I had it before. I have the alpine system

Sent from my VS995 using Tapatalk

 

[XD_Dan]

Did this update also kill surround sound? Could have sworn I had it before. I have the alpine system

I have the Alpine also. I checked mine this afternoon, and the surround feature is still active.

 

[TexNorseman]

I have the Alpine also. I checked mine this afternoon, and the surround feature is still active.

So does surround not work in XM?

Sent from my VS995 using Tapatalk

 

[XD_Dan]

I just checked.
Mine has surround in FM, SXM, and bluetooth modes.

 

[Cstan]

Hey man, look up my earlier post. I’m in contact with a case worker at uconnect who said they are flooded with calls and know about the issue. They are working hard on a fix. She should be calling me tomorrow with a status update and I’ll report here to the forum. This was confirmed also through ramcares. So there are people at both ram and uconnect who acknowledge this issue. Thankfully.

Appreciate it bud