Random flashing/flickering backlight on instrument cluster

Discussion in 'Tech Info' started by beavermosh, Jan 5, 2014.

  1. Sir John

    Sir John Senior Member

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    Yup, it looks like it. That's probably why Ram is so interested in my truck right now.
     
  2. Sir John

    Sir John Senior Member

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    I just got my BRAND NEW Rebel back from the dealership today to only find that they cut my damn dash!!!!!!!!!! I am beyond pissed right now. This is why I didn't want to take it to the dealer. They took pics and said that they had to send them to Ram....why?!.....they did it! I took pics of the area before I gave them the keys and in the pics that damage is not there!
     

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  3. Sir John

    Sir John Senior Member

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    No idea why that one is sideways
     
  4. Sir John

    Sir John Senior Member

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    As you can clearly see in the pics that took right before I gave them the keys, there's no cuts!
     

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  5. Tach_tech

    Tach_tech Senior Member

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    It's hard to see the exact same area the damage is in since the pictures are from completely different angles, but I'm sure they did it.

    It looks like someone just tried to pry that trim piece out and didn't know wtf they were doing. There's a T20 screw that holds it in, have to take out the screw then remove the cluster surround.

    The reason they said they had to take pictures and send it away is to see if warranty will cover it. Even though technically it shouldn't be covered since it's not a defect from the factory. If warranty will cover it then the dealer won't have to pay for their mistake.
     
    Last edited: Jan 9, 2017
  6. Sir John

    Sir John Senior Member

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    Yeah, that one top pic it the better of the two to see that the cuts weren't there before. It took me about 3-5 seconds to see the cuts when I sat down in the seat. They DEFINITELY were not there before.
     
  7. Sir John

    Sir John Senior Member

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    100% the reason. Completely dishonest. Clearly they have no integrity!
     
  8. Sir John

    Sir John Senior Member

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    I was wondering if you knew how involved replacing the top of my truck’s dash was. As you might imagine, I’m very concerned that the dealership will do just more damage if the skill level requirement is higher than it was replacing the instrument cluster. I think I’ll send you a PM with this same question. I'm not sure how often you read in here.
     
  9. Tach_tech

    Tach_tech Senior Member

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    Replacing the dash skin is a fairly involved job. Lots of pieces have to be removed. It's been awhile since I've done one but it's probably going to take half a day to do it if not more.
     
  10. Sir John

    Sir John Senior Member

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    Yeah, this has me very nervous. I don't want the same person, who cut the dash in the 1st place, touching my truck again....definitely don't want him removing my whole dash! I can only imagine the damage he would/could do.
     

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