It was plug and play, no issues at all on the install, and not a single issue to date. It’s 2 years old. Covid got costly, lol. I added the side rails several months ago.
For what it’s worth, here’s how I would approach it:
1. Before you even connect the pigtail they provided to tap into your hitch wiring…… take a test light and check each led at your factory connection and makes sure all leds receive power accordingly. Get someone to sit in the Ram to step on the brakes, put it in reverse, turn signals etc. That way you’ll have a starting point to base things on.
If there’s no power…. You found where the issue could be.
If part 1 checks out, then proceed.
2. Attach the pigtail they supplied to where it connects at the trailer hitch area. Next, do the same checks you just did to the factory receptacle but to the other end of the pigtail. The end that will get connected to the rack itself.
Again, if there’s no power on a particular led then it’s likely within the pigtail itself.
If part 2 checks out, proceed again.
3. Connect the remaking end of the pigtail to the connection from the head rack. Now just check all the functions and hopefully all works.
If not, then at least you’ve narrowed it down to a connection with ing the rack itself.
Make sure all connections are secure and tight, and as mentioned, fuses are good.
If you don’t have success with this, get back to me and I’ll help you further.
I have a feeling it’ll work, and you’ll love the rack