No I get that......but CAG isn’t interested in their HIDs though.
I understand they sell them so they’re responsible for assisting with tech support etc.
Maybe the confusion for you comes in the fact that this is a sidebar for another thread where CAG was asking about someone’s NOVA headlamps (which share nothing in common with these HIDs).
CAGs got a nice truck he’s looking to possibly swap out headlights on and seems like he might have some interest in the NOVA series but was concerned about how well they work with our trucks.
And for the most part alpharex seems like they will help people out even though our trucks with all this garbage canbus seem to want to prevent us from changing out the horrible oem lighting.
TLDR: I was just saying HIDs regardless of brand are finicky on Rams and it shouldnt hold someone back from buying a set of built-in LED headlights (even if it’s from the same brand that someone had HID issues with) because the two setups are so unrelated. And for the most part Alpha seems to get their people squared away.
I wouldn't mind HIDs and yes every aftermarket headlight company has issues that is inevitable, but for the price which is my main complaint there shouldn't be issues and the fact that I know people personally who have had them and have suggested that I stay away from them along with reviews and post here and there doesn't help ...
I had contact with alpharex when I was about to order mine and the conversation over the phone with them was not a good one coming. The guy "I" spoke to was just rude, patronizing and basically told me that if I bought a set and they didn't work then they didn't work.
The call to speak to someone about rumored issues was to see if they had any solutions or reassurance of some sort, instead it was just "buy it, find out or don't buy it" type of attitude ...
Why would I want to buy something from a company when they act like this and you still haven't even bought anything? I can only imagine how they would be if I bought it and called in with issues.
So the non support really was there even for a potential customer, consumer.
Alpharex USA hasn't even bee around for a year but they made a splash at SEMA last year, if I am not mistaken they were actually another company can't remember the name right now and bad customer service and poor quality products is what caused either a split or name/brand change.
Modifystreet is either the manufacturer or distributor or both and I don't think Alpharex USA has any idea or clue about these headlights. You can see more about this in the thread below...
https://www.ramforum.com/threads/anyone-try-modifystreet-headlights.137858/