Are dealer oil changes required for warranty?

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Dean2

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Mobile1 is not approved for the Ram Hemi. I wish it were as it is a much better oil than the Pennzoil. I know you think otherwise but Chrysler denied warranty repair on my buddies 2020 Ram Hemi when it started the tick.

Your friend may want to take another run at that warranty claim. His dealer is full of it.
 

Light299

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Yea, another dealer trying to push off a warranty repair from a known design flaw. *YAWN*
 

Tulecreeper

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Mobile1 is not approved for the Ram Hemi. I wish it were as it is a much better oil than the Pennzoil. I know you think otherwise but Chrysler denied warranty repair on my buddies 2020 Ram Hemi when it started the tick.
Directly from my owners manual:

"We recommend using Mopar® API Certified SAE 0W-40 Full Synthetic Engine Oil which meets the requirements of the manufacturer
Material Standard MS-A0921. Equivalent full synthetic SAE 0W-40 engine oil can be used but must have the API Donut trademark."

"The API Donut trademark certifies
0W-40 and 5W-40 engine oil."

Mobil 1 Full Synthetic 0w-40 has the API Donut on the back label. Looks exactly like this, except with 0W-40 for mine.

1701110613044.jpeg
 

GTyankee

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My dealership has changed a bunch of rules when it comes to the service department.

The Service Department will not do Oil Changes, you have to go another building, where the Express Lane is located.
The people in the Express lanes shirt only has the dealership name on it, not a single person has any certification.
They no longer allow a customer to bring their own fluids or filters, even if the packaging reads Mopar all over it.

My 7 Year Extended Warranty is up in January.
I already have 3 one gallon jugs of Mobile Oil in my garage. when my next oil change is due, i will go back there & let them know that i want my fluids used, if they refuse, i will raise a fuss.
 

Riccochet

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In today's age of companies doing everything they can to NOT honor warranties I play it safe and let the dealer do all my maintenance while the vehicle is under warranty. This way it's all documented in their system, no questions.

And when we're talking about the potential for thousands of dollars in repairs being denied, what is spending a few more dollars to let the dealer do an oil change? Think about it.

Once the powertrain warranty is up I'll do my own maintenance.

As for the oil, they have to honor the warranty so long as the oil used is API certified. The MMA stipulates that if a manufacturer requires a specific part/fluid be used that can only be obtained from the manufacturer then the manufacturer has to provide it for free. So a dealer/manufacturer can't deny warranty by saying "oh, you used Mobil1, when your engine requires Mopar oil". That's no bueno and wouldn't hold up in court. Wouldn't even hold up in mediation.
 

Sherman Bird

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Sorry if dumb question but in 40 years driving, first time I've owned a new vehicle under warranty...
First oil change coming due (I'm a 5K mile believer) on 2023 w/5.7 hemi.
Is it ok to take it to my regular mechanic for oil changes, or while under warranty do I have to take it to a Ram dealer? Any SAE 0W-20 Full Synthetic, or if I don't use Mopar brand oil will that void warranty?
Moss Magnuson Warranty Act of 1975 explains it all! Google it!
 

Sherman Bird

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Perhaps you should ask yourself if the service department is REALLY putting the correct oil in your vehicle. After all, they DO purchase oil in lots of multiple thousands gallons bulk. I worked at one dealer who shall remain un named that used the one oil in EVERYTHING.

The Moss Magnuson Warranty Act of 1975 specifically addressed this very issue. You thinking loyalty of paying them to change your oil will affect warranty claim outcome could be mis-placed loyalty.
 

Sherman Bird

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In today's age of companies doing everything they can to NOT honor warranties I play it safe and let the dealer do all my maintenance while the vehicle is under warranty. This way it's all documented in their system, no questions.

And when we're talking about the potential for thousands of dollars in repairs being denied, what is spending a few more dollars to let the dealer do an oil change? Think about it.

Once the powertrain warranty is up I'll do my own maintenance.

As for the oil, they have to honor the warranty so long as the oil used is API certified. The MMA stipulates that if a manufacturer requires a specific part/fluid be used that can only be obtained from the manufacturer then the manufacturer has to provide it for free. So a dealer/manufacturer can't deny warranty by saying "oh, you used Mobil1, when your engine requires Mopar oil". That's no bueno and wouldn't hold up in court. Wouldn't even hold up in mediation.
KIA got it's buttocks in a sling with the FTC over their requirement that one use their factory oil filter in order to ensure one's warranty. As for court or mediation, the cost of these huge corporations to defend against claims is huge and prohibitive.

I was privvy to how much GM would have to pony up just to get ready for a court fight back in the day. It was cheaper to just fix the car for them, so I was told.
 

jejb

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Perhaps you should ask yourself if the service department is REALLY putting the correct oil in your vehicle. After all, they DO purchase oil in lots of multiple thousands gallons bulk. I worked at one dealer who shall remain un named that used the one oil in EVERYTHING.
I have read countless times of owners catching the dealer pumping in whatever oil is in the barrel. I do my own maint partly to save money and partly to make sure it's done right. I save receipts and document the maintenance on the Ram Owners site.
 

Riccochet

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KIA got it's buttocks in a sling with the FTC over their requirement that one use their factory oil filter in order to ensure one's warranty. As for court or mediation, the cost of these huge corporations to defend against claims is huge and prohibitive.

I was privvy to how much GM would have to pony up just to get ready for a court fight back in the day. It was cheaper to just fix the car for them, so I was told.

I had it out with Ford over a 2011 F150 Ecoboost. That truck was plagued with problems. They rebuilt the transmission 3 times in under a year, had the dreaded intercooler condensation issue, electrical gremlins. Eventually Ford sent me a letter stating that the issues I was having were due to the way I was driving it. I demanded a buy back or a lemon replacement. They refused. We went to mediation. Ford's smug attorneys stated there was nothing wrong with the truck, I was making it up. Until we went for a test drive. Just leaving the parking lot I barely got in to the throttle when the truck started shaking violently, dash lit up like a christmas tree and went in to limp mode. Mediator had enough of that. I got a new truck the following week, which I promptly traded for a Ram. :)

They will let you take them to court. Because they already are paying for the lawyers to deal with it. It's no money out of their pocket since it was money already spent and accounted for. And 99.9% of people are not going to lawyer up against them.

So, yeah, they'll legally bully you until you either go away or take them to court. Either way, it costs them nothing additional, unless they lose.
 
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