- Jun 28, 2019
- Reaction score
- Houston, Texas
- Ram Year
Perhaps the insider who told me that left out details. I'll never know. From a pragmatist standpoint, Ford lost a customer in you forever, I'd assume. So, regardless of "Staff Attorneys" or otherwise, the ill will cost them a damned fortune, wouldn't you agree?I had it out with Ford over a 2011 F150 Ecoboost. That truck was plagued with problems. They rebuilt the transmission 3 times in under a year, had the dreaded intercooler condensation issue, electrical gremlins. Eventually Ford sent me a letter stating that the issues I was having were due to the way I was driving it. I demanded a buy back or a lemon replacement. They refused. We went to mediation. Ford's smug attorneys stated there was nothing wrong with the truck, I was making it up. Until we went for a test drive. Just leaving the parking lot I barely got in to the throttle when the truck started shaking violently, dash lit up like a christmas tree and went in to limp mode. Mediator had enough of that. I got a new truck the following week, which I promptly traded for a Ram.
They will let you take them to court. Because they already are paying for the lawyers to deal with it. It's no money out of their pocket since it was money already spent and accounted for. And 99.9% of people are not going to lawyer up against them.
So, yeah, they'll legally bully you until you either go away or take them to court. Either way, it costs them nothing additional, unless they lose.
Maybe the General was smarter than those hubristic Ford shave-tails. I was, at the time, asking why GM gave away so many questionable repairs, or, in that particular instance, why they did the repair when it was painfully obvious that the vehicle was abused mercilessly.
I do find it rather enigmatic that people will spend a fortune on a good or service and encounter stark indifference from whomever they have to deal with looking for satisfactory resolve.... then when the company balks and makes things difficult, said people will throw their hands up and give up.