At dealer 1 day out of warranty

[chrism1367]

Hello chrism1367 and Lifted2wd,
We would like to offer our assistance while you are working with your dealer on these concerns. We can look into your warranty further and make sure we get you in contact with the proper teams. Please send us a private message with your VIN, phone number, current mileage and dealer.
Julie
Ram Social Care Specialist

I will be in touch thank you julie

 

[baum]

I have to believe that most manufacturers have some sort of "prorated" program. Many years ago I had a ford that the radiator went like 500 miles out of warranty. I contacted ford directly and i had to pay like a 10-20% out of my pocket.

 

[chrism1367]

The problem I'm having is that they did not find any broken bolts, and no leaks, but engine was still warm. I'm worried that they will take it in next week at appt I have, and keep it overnight and find nothing. It's very faint but can tell there is a slight tick when cold. I'm thinking I might wait till there's more of a tick, and talk to them about the goodwill thing.

 

[zogg]

Warranty issues are always stressing. The manufacturer provides a 3 yr, 36,000 mile bumper to bumper, plus a power train warranty with a new vehicle. Legally, this is a contract between the factory (and the dealer as the factory's agent) and the customer. It is just exactly like the sales and financing legal contract between the lending institution and the customer.

Once the mileage and/or time of the warranty expires, the contract is complete. No further action is required by the factory or dealer.

So, when a customer complains that the vehicle was only two months out of warranty OR 50 miles out of warranty, the contract is really complete and no further action is legally required by the dealer/factory. How would a person feel if the dealer called and asked if they could terminate the warranty early....what's the difference??

Having said all of that, I have pled my case a couple of times....Chrysler has always been more helpful than other dealers. It is all in the name of customer good will.

I had a new Ram, still under warranty and the tranny went out 1500 miles from home. I had to fly my family home, wait for the truck to be repaired, and fly back to pick it up and drive it home.

I contacted Chrysler and asked to be reimbursed for the flights and rental cars....they said that if the tranny broke at my home, there would be no issues with travel. They said that they did fix the truck, legally satisfying their responsibility at no cost to me. I had to agree. Then, they said they would split the $1200 expenses with me since I've owned several Chrysler products. I got a check with one week....awesome!!!

So, yes, it never hurts to plead your case...many times you'll get at least some help....but, they do not legally have to do anything once you are out of warranty.