michaelrc51
Senior Member
Figured I'd post an update since I finally received my core money back.
The transmission works great, I've put 750 miles on it without incident. However dealing with ATS has been a bit of a headache and now it looks like I'll be out $400 more. I'm not a person to go bash any company online but this has me a bit pissed off after I just spent $4500.
Here's the story.
It started when I ordered the transmission, I asked if they were sure the pan would fit. I noticed that they only make one pan for the RFE 545 and it appeared as though the whole pan was a deep sump, as I know that wouldn't work with my truck since the crossover pipe comes underneath the transmission pan and wouldn't allow a pan that is 5"-6" deep. So, they assured me if I didn't use it I could return it and receive a credit. OK, great.....I'd rather not touch the pan if it will fit anyway. So, I go ahead with the purchase.
I then go return my old transmission, with the new ATS pan on it as I was told would be ok. Shipping company disked around with picking up the core for over a week, which isn't ATS's fault. They pick up the trans, I call back a week later saying they'd received the core. I ask specifically about the pan and was told "Yes, I see it here in the notes". I then call back a week or 2 later asking when I could expect my core check and am told " In a week or 2 and I see in the notes you returned the pan, you will receive a credit or check with your core check". I wait another week and my core check shows up and there's no extra check for the pan refund. I check my CC to see if they credited my card and no, they haven't.
I called today and they bounced me around to a few people then finally I spoke with Jeff who is in charge of returns, whom I believe I spoke with before I sent the trans back, but of course....I can't find any emails. He informs me I haven't spoken with him and that he has no way to know if the pan has come back or not since I don't have an RMA#. I believe I actually got an RMA number from him, but have no way to prove this since I believe my paper with my notes from this whole process is gone.
One thing that annoyed me is in "the notes" he says I've only contacted them once when I've been in touch with them a minimum of 20 times.
End result is he is going to process an RMA and there's a possibility that I'll receive a refund in 4-6 weeks.
I'm thoroughly disappointed in their customer service.
The transmission has worked fine, their communication has been lacking. I didn't even complain when it took them an extra 3 weeks to make the transmission.
The transmission works great, I've put 750 miles on it without incident. However dealing with ATS has been a bit of a headache and now it looks like I'll be out $400 more. I'm not a person to go bash any company online but this has me a bit pissed off after I just spent $4500.
Here's the story.
It started when I ordered the transmission, I asked if they were sure the pan would fit. I noticed that they only make one pan for the RFE 545 and it appeared as though the whole pan was a deep sump, as I know that wouldn't work with my truck since the crossover pipe comes underneath the transmission pan and wouldn't allow a pan that is 5"-6" deep. So, they assured me if I didn't use it I could return it and receive a credit. OK, great.....I'd rather not touch the pan if it will fit anyway. So, I go ahead with the purchase.
I then go return my old transmission, with the new ATS pan on it as I was told would be ok. Shipping company disked around with picking up the core for over a week, which isn't ATS's fault. They pick up the trans, I call back a week later saying they'd received the core. I ask specifically about the pan and was told "Yes, I see it here in the notes". I then call back a week or 2 later asking when I could expect my core check and am told " In a week or 2 and I see in the notes you returned the pan, you will receive a credit or check with your core check". I wait another week and my core check shows up and there's no extra check for the pan refund. I check my CC to see if they credited my card and no, they haven't.
I called today and they bounced me around to a few people then finally I spoke with Jeff who is in charge of returns, whom I believe I spoke with before I sent the trans back, but of course....I can't find any emails. He informs me I haven't spoken with him and that he has no way to know if the pan has come back or not since I don't have an RMA#. I believe I actually got an RMA number from him, but have no way to prove this since I believe my paper with my notes from this whole process is gone.
One thing that annoyed me is in "the notes" he says I've only contacted them once when I've been in touch with them a minimum of 20 times.
End result is he is going to process an RMA and there's a possibility that I'll receive a refund in 4-6 weeks.
I'm thoroughly disappointed in their customer service.
The transmission has worked fine, their communication has been lacking. I didn't even complain when it took them an extra 3 weeks to make the transmission.
