Who wants a good long read????Yes its exterior but not sure if this fit that category . I'm just at wits end and want to vent and see if this happens a lot. So almost 2 months ago I bought a brand new 2014 ram express left over. I was in love when I saw it and it is my first ever brand new vehicle (besides motorcycles and atvs) . Well my first week I was away for work.
Second week I get hood decals put on and rear windowscape and got to play. While my tailgate is down about to load up ice fishing gear my friend points out a a bunch of scrapes and scratches to the primer and bare metal at the inside base of tailgate. I immediately call my salesman. No answer leave vm. Hours go by I call ask for sales manager . No answer leave vm. 3 days go by. Call back ask for manager , no answer leave vm. 4 days nothing.. call and yell at secretary ask for manager , no answer leave angry vm. 3 hours go by another manager calls. Says he will have my salesman call. He wants pictures I send them.
Next day schedules apt to see manager and get it fixed...go for apt. With mom following go bring me home. No manager , can't fix without his approval ,take pictures tell me they will call me Monday... Wednesday they call. Come in Friday 6am we need truck for the day pickup that night.
Go in with gf following to bring me home. Nope leave tail gate need it till Monday.. Address another issue I found !!! Dodge painted dirt and debris in hood from factory!!! Dealer says that's nothing we will wetsand it and buff and good as new take 1/2 hour when you pick it up..argue I don't agree but they guarantee no issues... Get call Tuesday night it's ready . Come in and also we will wetsand and buff hood spot.
Come in Friday.. In waiting room for a hour. Come out. We can't wetsand that spot our painter said it will come off in a big chip and he found 3 other defect spots. So warrantee claim will be submitted to paint entire hood But you'll loose your hood decals ($60) or leave defects . I tell them not acceptable they put me through hell so far and I want it painted and them replaced. She talks to manager . He still says no. I demand to speak to him.. 15 mins later another guy comes out . I argue with him he says they will do nothing they are *doing me a favor as it is taking close up photos so dodge does not see I plastidiped my headlights and void the warrantee!!!! Are you kidding me.. Then I find out he isn't even a manager .. I demand again to speak to a manager. He says he is too busy to talk to me...! WHAT. My voice raises I turn a whole new red. He says ok ok do you mind waiting for him for awhile? I explain my 1/2 hour now has turned to going on 2 hours and the manager will talk to me now.... He says he will see what he can do.. 2 mins later manager comes back with him. I tell them how poorly they run this place how much gas I've waisted and I've had enough and they need to do something . Understand it's a factory flaw and your middleman but I was told buffing no issues been here 3 times now you tell me I loose my money in hood decals. Call his bluff on plastidip warrantee void.. So they offer me a mopar gift card for the amount of hood stripes... So I still walk out loosing 120 miles on my car and 80 miles of cars to follow me up 2 times and hours of my time. Now I need to go back and leave my truck for 2-3 days with no rental covered.
Second week I get hood decals put on and rear windowscape and got to play. While my tailgate is down about to load up ice fishing gear my friend points out a a bunch of scrapes and scratches to the primer and bare metal at the inside base of tailgate. I immediately call my salesman. No answer leave vm. Hours go by I call ask for sales manager . No answer leave vm. 3 days go by. Call back ask for manager , no answer leave vm. 4 days nothing.. call and yell at secretary ask for manager , no answer leave angry vm. 3 hours go by another manager calls. Says he will have my salesman call. He wants pictures I send them.
Next day schedules apt to see manager and get it fixed...go for apt. With mom following go bring me home. No manager , can't fix without his approval ,take pictures tell me they will call me Monday... Wednesday they call. Come in Friday 6am we need truck for the day pickup that night.
Go in with gf following to bring me home. Nope leave tail gate need it till Monday.. Address another issue I found !!! Dodge painted dirt and debris in hood from factory!!! Dealer says that's nothing we will wetsand it and buff and good as new take 1/2 hour when you pick it up..argue I don't agree but they guarantee no issues... Get call Tuesday night it's ready . Come in and also we will wetsand and buff hood spot.
Come in Friday.. In waiting room for a hour. Come out. We can't wetsand that spot our painter said it will come off in a big chip and he found 3 other defect spots. So warrantee claim will be submitted to paint entire hood But you'll loose your hood decals ($60) or leave defects . I tell them not acceptable they put me through hell so far and I want it painted and them replaced. She talks to manager . He still says no. I demand to speak to him.. 15 mins later another guy comes out . I argue with him he says they will do nothing they are *doing me a favor as it is taking close up photos so dodge does not see I plastidiped my headlights and void the warrantee!!!! Are you kidding me.. Then I find out he isn't even a manager .. I demand again to speak to a manager. He says he is too busy to talk to me...! WHAT. My voice raises I turn a whole new red. He says ok ok do you mind waiting for him for awhile? I explain my 1/2 hour now has turned to going on 2 hours and the manager will talk to me now.... He says he will see what he can do.. 2 mins later manager comes back with him. I tell them how poorly they run this place how much gas I've waisted and I've had enough and they need to do something . Understand it's a factory flaw and your middleman but I was told buffing no issues been here 3 times now you tell me I loose my money in hood decals. Call his bluff on plastidip warrantee void.. So they offer me a mopar gift card for the amount of hood stripes... So I still walk out loosing 120 miles on my car and 80 miles of cars to follow me up 2 times and hours of my time. Now I need to go back and leave my truck for 2-3 days with no rental covered.
