Crazed UConnect

[midshank1]

Hi
My 2018 RAM has started experiencing the famed radio issue where it has a mind of its own.

The screen started delaminating last year, but no issues until today. The truck only has 25K miles on it and is always garaged. Amazing that this system dies so often.

Do you have any insight on warranty or recall options? I know it is well past the 3/36 timeline, but since the mileage is so low, I wondered if there were options.

Thanks!

 

[chri5k]

Reach out to RAM cares. Sometimes they have been able to get good will replacements.

 

[SitKneelBend]

Hi
My 2018 RAM has started experiencing the famed radio issue where it has a mind of its own.

The screen started delaminating last year, but no issues until today. The truck only has 25K miles on it and is always garaged. Amazing that this system dies so often.

Do you have any insight on warranty or recall options? I know it is well past the 3/36 timeline, but since the mileage is so low, I wondered if there were options.

Thanks!

I second getting in touch with @RamCares. Other than that, it can be repaired DIY for around $200 now that screen prices have come back down.

 

[Scott S]

I'm in the same boat. It started delaminating quite a while ago but the dealer said about 2K (Canadian) to fix after I pay for them to diagnose it first...I can hear the tech now, yep, you are correct, the screen is definitely delaminated. I decided to just live with it. Now it has developed a mind. It beeps with a clock warning, messes with navigation, hangs up on people, calls people, changes radio stations and settings and beeps non stop. I'm so thankful it does not mess with the volume lol. I'm looking now at having to fix it but I just can't swing the 2K so I may dig into it myself. Update, the truck will be going into the dealer to get it resolved.

 

[SitKneelBend]

I'm in the same boat. It started delaminating quite a while ago but the dealer said about 2K (Canadian) to fix after I pay for them to diagnose it first...I can hear the tech now, yep, you are correct, the screen is definitely delaminated. I decided to just live with it. Now it has developed a mind. It beeps with a clock warning, messes with navigation, hangs up on people, calls people, changes radio stations and settings and beeps non stop. I'm so thankful it does not mess with the volume lol. I'm looking now at having to fix it but I just can't swing the 2K so I may dig into it myself. I'm a bit ticked as the dealers are taking advantage of their customers over a manufacturing defect that is across many vehicles. It is not wear and tear, negligence, it is a manufacturing defect in the clearest context.

It's a relatively easy item to replace if you buy the whole screen and digitizer. You want an LA084X01-SL03 part number. The SL03 is supposed to be a post delamination fix revision. You will see SL01 and SL02 parts at much cheaper prices, but they can still delaminate. I've kept an SL01 from delaminating by adding active cooling and replacing the passive cooling inside the radio as well as using a heat shield on the back of the screen.


SL03 Price

17-20 Replacement 8.4" Uconnect 4C UAQ LCD Display Touch Screen Radio Navigation | eBay

BOTH MODELS INTERCHANGE WITH EACH OTHER. THIS NUMBER IS FOUND ON THE BACK OF YOUR LCD. NO PROGRAMMING REQUIRED, THESE SCREENS ARE PLUG AND PLAY. Dodge Challenger. Chrysler 200 300. RAM 1500 2500 3500 Chassis Cab.

www.ebay.com

SL02 Price

17-22 Replacement 8.4" Uconnect 4C UAQ LCD MONITOR Touch-Screen Radio Navigation | eBay

Find many great new & used options and get the best deals for 17-22 Replacement 8.4" Uconnect 4C UAQ LCD MONITOR Touch-Screen Radio Navigation at the best online prices at eBay! Free shipping for many products!

www.ebay.com

 

[Scott S]

It's a relatively easy item to replace if you buy the whole screen and digitizer. You want an LA084X01-SL03 part number. The SL03 is supposed to be a post delamination fix revision. You will see SL01 and SL02 parts at much cheaper prices, but they can still delaminate. I've kept an SL01 from delaminating by adding active cooling and replacing the passive cooling inside the radio as well as using a heat shield on the back of the screen.


SL03 Price

17-20 Replacement 8.4" Uconnect 4C UAQ LCD Display Touch Screen Radio Navigation | eBay

BOTH MODELS INTERCHANGE WITH EACH OTHER. THIS NUMBER IS FOUND ON THE BACK OF YOUR LCD. NO PROGRAMMING REQUIRED, THESE SCREENS ARE PLUG AND PLAY. Dodge Challenger. Chrysler 200 300. RAM 1500 2500 3500 Chassis Cab.

www.ebay.com

SL02 Price

17-22 Replacement 8.4" Uconnect 4C UAQ LCD MONITOR Touch-Screen Radio Navigation | eBay

Find many great new & used options and get the best deals for 17-22 Replacement 8.4" Uconnect 4C UAQ LCD MONITOR Touch-Screen Radio Navigation at the best online prices at eBay! Free shipping for many products!

www.ebay.com

Thanks for the links, this will be my next step if I get no where with Ram.

 

[Tomcatg]

Alas I believe this is starting on my 2017 Classic. Driving last week and it started changing stations randomly. I don't see any delamination on the screen. It has not done it since so I am just kinda researching what my options will be going forward. Looks like replacing with aftermarket loses too many functions.

 

[Atcer2018]

Alas I believe this is starting on my 2017 Classic. Driving last week and it started changing stations randomly. I don't see any delamination on the screen. It has not done it since so I am just kinda researching what my options will be going forward. Looks like replacing with aftermarket loses too many functions.

Do you have a screen protector on the radio touch panel? I have a 2018 that had a delaminated screen replaced by RAM. The new radio has the SL02 screen and has a glossy surface whereas the original radio was a matte surface. I put a matte screen protector on the radio and in low humidity conditions got phantom touches like the original delaminated screen. Come to find out it was the screen protector causing it.

 

[SitKneelBend]

Alas I believe this is starting on my 2017 Classic. Driving last week and it started changing stations randomly. I don't see any delamination on the screen. It has not done it since so I am just kinda researching what my options will be going forward. Looks like replacing with aftermarket loses too many functions.

If you only have the ghost touches and no delamination, it may be possible to stave off the ghost touches by adding better cooling. Did the ghost touches coincide with using the heat more in your truck this year?

 

[Tomcatg]

Sorry I didn't reply earlier..I just saw the replies. It does appear to worsen with heat. I have looked again and no delamination. I was over reading through the earlier posts and what a mess. So many folks having to deal with this headache. I have a '16 Durango with the same unit and have not had any issues with it thankfully. SitKneelBend you seem to be about as close to an expert on this particular issue as I have seen! How would you recommend I proceed with trying to fix this issue?

 

[SitKneelBend]

Sorry I didn't reply earlier..I just saw the replies. It does appear to worsen with heat. I have looked again and no delamination. I was over reading through the earlier posts and what a mess. So many folks having to deal with this headache. I have a '16 Durango with the same unit and have not had any issues with it thankfully. SitKneelBend you seem to be about as close to an expert on this particular issue as I have seen! How would you recommend I proceed with trying to fix this issue?

You can start here with replacing the thermal material in the radio itself.

How To: Install a 2018 4C (UAQ/UAS) Radio in 2013 - 2017 RAM

Just Installed a UAQ into my 2016 Laramie with heated/cooled seats from factory. My truck came with the RA4 radio factory. I used the 2017 Chrysler 200 media hub, which required a small amount of trimming in my console insert to fit. I used the UAQ media harness from MPGrimm2 and install went...

www.ramforum.com

You can go further and add some cooling fans too like I did

Found a fix that worked for a 2017 1500 display screen, 8.4

My 2017 1500 Laramie had an issue I found out that can be common for 8.4 screens. The screen was jumping from SiriusXM to media player all on its own, very randomly and very annoying. Googled that issue and found out it is somewhat common, I tried the reset suggestion, holding the mute button...

www.ramforum.com

Finally you could go overboard and fashion a heat shield too...

How To: Install a 2018 4C (UAQ/UAS) Radio in 2013 - 2017 RAM

@SitKneelBend was right. I was able to pull up the laminate and there was a perfect screen behind it. A few things I did different were I actually used a hair dryer for heat because the heat gun I had was only 750° or 1000° and I thought that would be too much. Once I got a corner up I started...

www.ramforum.com

 

[Tomcatg]

Thank you sir. I ordered the fans and thermal pads.

 

[DudeWalksOnWater]

I'm in the same boat. It started delaminating quite a while ago but the dealer said about 2K (Canadian) to fix after I pay for them to diagnose it first...I can hear the tech now, yep, you are correct, the screen is definitely delaminated. I decided to just live with it. Now it has developed a mind. It beeps with a clock warning, messes with navigation, hangs up on people, calls people, changes radio stations and settings and beeps non stop. I'm so thankful it does not mess with the volume lol. I'm looking now at having to fix it but I just can't swing the 2K so I may dig into it myself. Update, the truck will be going into the dealer to get it resolved.

Have you tried a master reset?