An update - $5000+ later and it's fixed. 3 weeks of BS. In my 5 decades on this planet I have never had a dealership experience worse than Frank Fletcher Ram. They posted a Carfax and Mopar service report as COMPLETED on the 11th and I wrote a review for that. It wasn't good of course. Then ANOTHER service record showed up a couple days after I picked it up and they had the mileage rolled back 60,000+ miles and Carfax sent me an email about the "mileage inconsistency" that could affect my vehicle value. I called the customer number on Mopar.com and they told me the service dept would have to correct that, they couldn't. I thought the receipt would be enough to discredit that mileage error but it wasn't. I looked at a new 2025 Ram Bighorn the other day and decided to trade because prices are finally down. That dealer used the mileage record to lowball me 4k on trade in because "We'll have trouble selling a truck that looks like the odometers been rolled back". So, no new truck.
Week 1 - If they had told me people were out sick, let's reschedule, I would have understood and had a vehicle.
Week 2 - If they told me they were still running behind, let's arrange something, I would have understood and had a vehicle.
Week 3 - By the time they told me warranty repairs are approved, it was too late to get a rental car. And then the guy decided to pop off in front of the rest of the service department... Nobody so much as responded. That tells me, that's just how they operate.
Reached out to their corporate service dept head and sent him the info and we'll see if they correct it. My 2nd review will be based on that. But here's my 1st review.
Appt on Monday November 11th, mechanic out sick, live a town over so I left it thinking it would get done that week. Wednesday lady tells me they're starting the teardown. Friday ITS STILL OUTSIDE UNTOUCHED. 1 week went by and Friday I finally got called, NEXT WEEK! Then this "completed service" shows up of Mopar.com and Carfax.com. Works not even started! Next week goes by. Fletcher calls to ask me about my service experience THATS DONE. Not done, you still got it - oops, sorry. Week 2 goes by and it finally gets in and they're waiting for a warranty inspector "Thursday or Friday maybe". Friday, nope, they haven't been here. I call warranty, they look at notes, there was supposed to be an appointment set up for the inspector, but nothing set. Keep in mind, until approved, I can't even get rental car reimbursement and Thanksgiving is coming and even a Mitsubishi Mirage is now $89 a day. 3rd week things get moving, it's approved and he calls Wednesday hoping to have it done Friday, GREAT! I check after the call There's now NO rental cars available because the next day is Thanksgiving. Friday I call and keep getting sent to voicemail. Was hoping to be done but stupidly waited instead of catching a ride to my family 2.5 hours south for a couple days of the holiday. Finally cornered a lady on the phone who tells me they're service advisor left early. Not only did they get 4k+ for engine repairs from warranty, I paid them another 600 for new maintenance parts, since they were in there already. It's not 1 persons failure, it's the business practice. "It's not my job" feels like the baseline. Even at pickup today December 3rd, when he asked "how was your Thanksgiving" and I said I didn't have one because it was too late for a rental car I got "I don't want to hear it! I called you Wednesday". I know now, all the bad things I heard about Fletcher were true. Never again
