Loose Filter, No Dipstick

[Lsujker]

I found this interesting. Had my oil changed last Thursday by the dealer truck was purchased from. Saturday morning I noticed a patch of oil on my driveway. Filter was loose a full turn! Estimate about 1/2 quart lost and the instrument gauge showed 2 bars from full. Took the truck back in to top off what was lost. After service department "checked" the oil, they decided to do a completely new oil change. Not even your dealer trusts the instrument cluster.

 

[Yardbird]

More great dealership service work. In all my 50+ years of driving and vehicle ownership, I have only had one 100% positive interaction with a dealer service center.

Most times I have tried to use them, I had to fix what they messed up.

Same with over the road big trucks. When I did need to take one in, it was a big job I didn't have the tools or place to do. After they half did the job, I would bring it home and finish up what they didn't do right.

 

[turkeybird56]

Dealership doing TSB work on my 2019. when RAM first came out with 5th gen they discovered they had bad evaporators for the HVAC that were installed in new RAMS. They pulled everything out : Dash, all HVAC blower motors etc to replace EVAP. All on Stellantis dime. I also had entire rear backlit (rear window assembly) done so guess I am fortunate decent dealership.

CAVEAT: rear window done by third party auto glass company who got the parts from dealership and came to my house and replaced entire rear window assembly.

Cannot complain too much.

 

[turkeybird56]

I found this interesting. Had my oil changed last Thursday by the dealer truck was purchased from. Saturday morning I noticed a patch of oil on my driveway. Filter was loose a full turn! Estimate about 1/2 quart lost and the instrument gauge showed 2 bars from full. Took the truck back in to top off what was lost. After service department "checked" the oil, they decided to do a completely new oil change. Not even your dealer trusts the instrument cluster.

At least the Dealership made it right. I know monster PITA but they did fix for U.

Why I don’t have dealership kids do my oil. I go to local shop I trust.

The no dipstick. Well that be the standard on Hurricanes and also a lot of other brands.

 

[Kickboxer]

I found this interesting. Had my oil changed last Thursday by the dealer truck was purchased from. Saturday morning I noticed a patch of oil on my driveway. Filter was loose a full turn! Estimate about 1/2 quart lost and the instrument gauge showed 2 bars from full. Took the truck back in to top off what was lost. After service department "checked" the oil, they decided to do a completely new oil change. Not even your dealer trusts the instrument cluster.

The dealer has to pay liability insurance for shop
repairs, and oil changes rank up there for losses.
That is why they did it all over again. They don't want any claims. Better safe than sorry. CYA.

 

[Lsujker]

At least the Dealership made it right. I know monster PITA but they did fix for U.

Why I don’t have dealership kids do my oil. I go to local shop I trust.

The no dipstick. Well that be the standard on Hurricanes and also a lot of other brands.

The catch to keeping my dealers lifetime powertrain. Much prefer doing it myself.

For sure glad they made it right. They would be on the hook if something happened.