dealership experience

[bryan28]

If anyone here is in middle TN i highly recommended getting service done at Stan McNabb in Tullahoma. A few months ago I had them install factory step rails. They put 2 people on the job and had it done in less than half the time they told me it'd take (approx 30 mins). Today I took the truck in for 2 recalls and a free oil change. They told me to expect it to take 2.5-3 hours. Again, they put 2 people on the job and had me out in 1 hour 15 mins. The truck was as clean as when I brought it in and you couldn't even tell they'd done anything to it. For the record I did see them pull the headliner down and work on it so I know they did actually complete the job. Can't recommend them highly enough.

 

[Pull Ya]

It's great to hear that there are some dealerships that still believe in customer service. Let me make a suggestion, in about a week, take a couple dozen donuts into the service dept and give them to the service writers and the tech's as a way to say thank you for treating me well. Take it from experience----it will pay you dividends in the future.
Jay

 

[bryan28]

That's not a bad idea. If I remember when I get back into town in a couple of weeks I may just do that.

 

[Pull Ya]

It has served me well for a number of years at my local dealership. I do it about once a month, and believe that the results have been much greater than my investment.
Jay

 

[Old Dominion Ram]

I would do that but the turnover rate at my dealership is so high it's ridiculous. I suppose I'll just be happy with the fact that my dealership does good work. Even if they do take all day for an oil change.

 

[bigfoot2219]

I'm glad to hear about good ram dealerships. I have a wonderful dealer, and while I know many dealerships are really just in it for the sale I like to spend my money at the one that will be there long after the paperwork was signed! It really makes a difference over the course of ownership. My truck is just an express and they treat me like I bought a Rolls Royce. I am not just a number. They know me, they remember my name; they even ask me about my family. I have even gotten a few free oil changes for no reason other than them being over the top nice. It's made me into a Ram man...and I've driven Chevys almost my entire life! (I've owned two fords...I'm not going down that road again)

 

[bryan28]

The sales lady that sold me my truck calls periodically and asks how I'm doing and if I'm still happy with the truck. When I enter the dealership she greets me by name and with a hug. The service manager greets me by name and with a handshake. The step rails I bought go for $425 according to Ram but they sold them to me for $380. I'm sure they still made a few bucks but it was a nice discount for me.

 

[Hemi395]

It's so nice to hear about a good dealership experience. With so many posts on here about bad bad dealership experiences, its nice to see a dealership that cares about the customer experience. Wish mine would adopt this philosophy...

 

[68Malibu383]

That's impressive and very much needed.

 

[BeachinIt]

It's great to hear that there are some dealerships that still believe in customer service. Let me make a suggestion, in about a week, take a couple dozen donuts into the service dept and give them to the service writers and the tech's as a way to say thank you for treating me well. Take it from experience----it will pay you dividends in the future.
Jay

Definitely. I did that, but I brought 5 pizzas down there for lunch. They were very grateful and I am always taken care of now when I go in for something.

 

[TruckNut]

That's really nice to hear. Wish McNabb was a bit closer to me because I'd go there. I have been going to Columbia but it's been hit or miss.