Defective 2019 RAM 1500 Big Horn 5.7 Hemi

[mikey_fin]

realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍

 

[Atcer2018]

Are you still under warranty? Try a different dealer. All dealers are not the same. I will not take my truck to the local Ram dealer. If I need dealer service I take it to the local Jeep/Chrysler dealer about 3 miles away from the Ram dealer. Both dealerships are owned by the same automotive group yet the Jeep dealer has been outstanding where the Ram dealer has been incompetent. As you said electrical issues are complicated, unless the dealership has a good electrical tech they will continue to throw parts at your vehicle hoping for the best. If it were my vehicle I’d try a different dealership.

 

[RamCares]

realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍

Hey there,

If you'd like an extra set of eyes on this, please reach out. We'd be happy to look into this for you.

Callie
Ram Cares

 

[rmill]

Rant over.

Some rants are justifiable....every time I think I want a newer truck, a post like this comes up. My 2014 has been great so far and will drive it till it dies.
Good luck.

 

[Kap1]

realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍

Have you considered cutting your losses and trade it in?

 

[pacofortacos]

So it sounds like they are good at throwing parts at it but not trouble shooting the problem.

Could be a bad ground or a wire rubbed through and intermittently touching ground.

 

[Grenshaw]

realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍

Wondering if Ram Cares ever helped? Dealing with similar issue and starting to get pissed. I only have 20k miles on mine and it won't start.