Defective 2019 RAM 1500 Big Horn 5.7 Hemi

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mikey_fin

Junior Member
Joined
Feb 14, 2023
Posts
1
Reaction score
2
Location
Florida
Ram Year
2019
Engine
Hemi 5.7
realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍♂️
 

Atcer2018

Senior Member
Military
Joined
Aug 10, 2019
Posts
858
Reaction score
1,005
Location
Virginia
Ram Year
2018
Engine
3.6
Are you still under warranty? Try a different dealer. All dealers are not the same. I will not take my truck to the local Ram dealer. If I need dealer service I take it to the local Jeep/Chrysler dealer about 3 miles away from the Ram dealer. Both dealerships are owned by the same automotive group yet the Jeep dealer has been outstanding where the Ram dealer has been incompetent. As you said electrical issues are complicated, unless the dealership has a good electrical tech they will continue to throw parts at your vehicle hoping for the best. If it were my vehicle I’d try a different dealership.
 

RamCares

Senior Member
Joined
Jan 21, 2016
Posts
3,781
Reaction score
1,512
Location
Michigan
Ram Year
n/a
Engine
n/a
realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍♂️
Hey there,

If you'd like an extra set of eyes on this, please reach out. We'd be happy to look into this for you.

Callie
Ram Cares
 

Kap1

Ex Ram 1500 2013 owner
Joined
Nov 27, 2013
Posts
677
Reaction score
557
Ram Year
2022 Tundra
Engine
3.5 vvti
realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍♂️
Have you considered cutting your losses and trade it in?
 

pacofortacos

Senior Member
Joined
Apr 18, 2017
Posts
3,564
Reaction score
4,340
Ram Year
2016
Engine
5.7
So it sounds like they are good at throwing parts at it but not trouble shooting the problem.

Could be a bad ground or a wire rubbed through and intermittently touching ground.
 

Grenshaw

Junior Member
Joined
Feb 28, 2023
Posts
2
Reaction score
0
Location
virginia
Ram Year
2019
Engine
3.7
realize this forum is probably not the correct spot to rant about my defective vehicle but I am at wits end, RAM has been unhelpful, my dealership has been unhelpful and the end is nowhere in sight for me.

I want to express that I am brand loyal. I had a 2010 Jeep Grand Cherokee with 5 7 hemi, after I had a 2016 Ram 1500 with 5.7 hemi.

My 2019 RAM 1500 Big Horn i purchased from Shaker Chrysler Jeep Dodge Ram certified pre owned has had nothing but problems, and I feel as if I have been scammed out of my money - $36,500 to be exact.

I purchased the vehicle in July 2022 with 60k miles. The truck had slight electrical issues from the start, and the dealership was unhelpful and not communicative. These electrical gremlins were brief and the truck operated perfectly until Nov 29, 2022 when it died completely. Every light on the dash lit up, the windshield wipers started running, "dont shift out of gear until you reach location." Truck wouldn't shift. Thankfully i did not have my boat hooked up to the back of the truck when this happened. I had the truck towed to Hollywood Chrysler Jeep here in Florida.

I called the dealership: the sales manager at Shaker CJDR Nicole Cherubini and she told me "we cannot foresee issues when a truck leaves the lot and electrical problems are complicated."

Hollywood Chrysler Jeep Dodge Ram here in Florida and they have been troubleshooting major electrical issues for over 2 and a 1/2 months with no solution in sight. They replaced battery, shifter, transmission valve body. I took the car for a day, and the truck died again.

I do understand the complexity of electrical systems in these trucks and now I understand the need to purchase a new vehicle in order to have proper service and customer support.

RAM customer service has been communicative but not helpful. The consensus seems to be that this truck has major electrical issues that needs more troubleshooting. My issue is that my funds are ******* in this vehicle leaving my unable to purchase a new vehicle and my business is suffering.

Rant over. I'm done crying. But seriously what's a guy supposed to do ‍♂️

Wondering if Ram Cares ever helped? Dealing with similar issue and starting to get pissed. I only have 20k miles on mine and it won't start.
 

GTyankee

Senior Member
Supporting Member
Military
Joined
Nov 2, 2020
Posts
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Location
El Cajon Calif. 92021
Ram Year
2016
Engine
3.0 ecodiesel
so it has an electrical issue & they worked on the transmission valve body ??? :(

Well, i guess that is somewhat better than having the Custodian cleaning up the fuse box
 
Last edited:

RC Turner

Member
Joined
Dec 17, 2020
Posts
52
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77
Location
Southern Minnesota
Ram Year
2020
Engine
HEMI 5.7
Check the service history for the truck. Maybe there is a similar or same problem in its past that was never corrected. The dealer may have sold you this truck with known issues that were never resolved. Also, lemon laws may apply.
 

Daw14

Senior Member
Joined
Nov 29, 2017
Posts
1,995
Reaction score
2,020
Ram Year
2014
Engine
5.7 hemi
Check the service history for the truck. Maybe there is a similar or same problem in its past that was never corrected. The dealer may have sold you this truck with known issues that were never resolved. Also, lemon laws may apply.
It’s a 4 year old , previously owned bought at 60,000 miles so no lemon for this .
 
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