WayneT70
Junior Member
- Joined
- Apr 25, 2023
- Posts
- 2
- Reaction score
- 0
- Location
- Charlotte, NC
- Ram Year
- 2023
- Engine
- Cummins 6.7
I have a 2023 2500 Laramie Midnight Edition 4x4 6.7CTD Crew Cab with the 6 1\2' bed. 20" Wheels and Factory Firestone Tires.
From the day I got it, brand new, it has had a vibration between 60 and 70mph. I feel it everywhere.
Sometimes it's just a little rattle from things in the back seat. Sometimes the passenger seat shakes rattles and rolls. Sometimes I see it in the steering wheel, sometimes I feel it behind me. Sometimes under me. Sometimes in the pedals, sometimes in the steering wheel. Sometimes it rides so smooth I can actually relax a little and enjoy the drive. But mostly it's stupidly annoying.
I have taken it to 2 dealerships.
The first told me, after me waiting for 2 hours and "finding nothing wrong", I should not have brought it in on a weekend because they are not running at full capacity and can't fully diagnose the truck. They 'checked all the tires and alignment and everything was fine'. The kicker, it was dirty and I could look at the lug nuts and see they only took the front tires off.
Second dealer, even after explaining what the last dealer put me through, and it being during the week, I expected better. But nooooo. They again told me nothing was wrong, so I asked someone to ride with me. As we are riding I can SEE the work order folder shaking in their lap. "Don't you see and feel that?" He just kinda mumbled. I asked how the alignment and balance was, and he told me "they couldn't replicate the issue so they didn't check". I asked how he'd like to go for a 2 hour trip in this truck the way it rides... and he said he'd get it all checked. Told him I would pay for balance/rotation if need be.
I left the dealership feeling like I paid $80 to be on square tires after I hit 50mph. Called the service manager and raised hell, not only for that, but the statement on my work order that read, exactly in capital letters: "I CANNOT REPLICATE THE VIBRATION OR CUSTOMER CONCERN. THIS IS A HEAVY DUTY TRUCK AND I FEEL NORMAL INCONSISTENCIES WITH ROAD VARIATIONS. I CANNOT MAKE THIS TRUCK RIDE BETTER THAN IT DOES!!!!"
Ok. In the industry I work in, I have driven "Heavy Duty" trucks for over 30 years. I have driven 26' Box Trucks that ride better than this. AND my 2022 Ram 2500 Laramie Crew 6.7CTD 6 1/2' truck DOES NOT RIDE LIKE THIS.
I ended up taking the truck to Discount Tire, and they removed over 40oz of weight and use around 5oz to balance ALL the tires total. And rotated them.
They also aligned it. The "drive forward" (steering wheel straight) was off a few degrees, and the passenger front tire tow in was off a couple of deg.
It does ride a little better. But damn this vibration. I drive a lot for my business and sometimes I come home so tired and aggravated at just dealing with the vibration it's stupid.
A $85k truck shouldn't do this.
I took it to the first dealership with 600 miles on it. The second with 1500. Discount Tire was a little over 3000. Now it has just over 6000 and I'm wanting to give the thing back.
I absolutely cannot keep driving this truck like this. The first one I got for the business (the 2022) rides smooth like butter. I absolutely love the trucks... except for this.
What do I do next? It's stock, brand new, no mods, factory wheels and tires. Haven't even put a commercial camper top or ladder rack on it yet.
Help?
From the day I got it, brand new, it has had a vibration between 60 and 70mph. I feel it everywhere.
Sometimes it's just a little rattle from things in the back seat. Sometimes the passenger seat shakes rattles and rolls. Sometimes I see it in the steering wheel, sometimes I feel it behind me. Sometimes under me. Sometimes in the pedals, sometimes in the steering wheel. Sometimes it rides so smooth I can actually relax a little and enjoy the drive. But mostly it's stupidly annoying.
I have taken it to 2 dealerships.
The first told me, after me waiting for 2 hours and "finding nothing wrong", I should not have brought it in on a weekend because they are not running at full capacity and can't fully diagnose the truck. They 'checked all the tires and alignment and everything was fine'. The kicker, it was dirty and I could look at the lug nuts and see they only took the front tires off.
Second dealer, even after explaining what the last dealer put me through, and it being during the week, I expected better. But nooooo. They again told me nothing was wrong, so I asked someone to ride with me. As we are riding I can SEE the work order folder shaking in their lap. "Don't you see and feel that?" He just kinda mumbled. I asked how the alignment and balance was, and he told me "they couldn't replicate the issue so they didn't check". I asked how he'd like to go for a 2 hour trip in this truck the way it rides... and he said he'd get it all checked. Told him I would pay for balance/rotation if need be.
I left the dealership feeling like I paid $80 to be on square tires after I hit 50mph. Called the service manager and raised hell, not only for that, but the statement on my work order that read, exactly in capital letters: "I CANNOT REPLICATE THE VIBRATION OR CUSTOMER CONCERN. THIS IS A HEAVY DUTY TRUCK AND I FEEL NORMAL INCONSISTENCIES WITH ROAD VARIATIONS. I CANNOT MAKE THIS TRUCK RIDE BETTER THAN IT DOES!!!!"
Ok. In the industry I work in, I have driven "Heavy Duty" trucks for over 30 years. I have driven 26' Box Trucks that ride better than this. AND my 2022 Ram 2500 Laramie Crew 6.7CTD 6 1/2' truck DOES NOT RIDE LIKE THIS.
I ended up taking the truck to Discount Tire, and they removed over 40oz of weight and use around 5oz to balance ALL the tires total. And rotated them.
They also aligned it. The "drive forward" (steering wheel straight) was off a few degrees, and the passenger front tire tow in was off a couple of deg.
It does ride a little better. But damn this vibration. I drive a lot for my business and sometimes I come home so tired and aggravated at just dealing with the vibration it's stupid.
A $85k truck shouldn't do this.
I took it to the first dealership with 600 miles on it. The second with 1500. Discount Tire was a little over 3000. Now it has just over 6000 and I'm wanting to give the thing back.
I absolutely cannot keep driving this truck like this. The first one I got for the business (the 2022) rides smooth like butter. I absolutely love the trucks... except for this.
What do I do next? It's stock, brand new, no mods, factory wheels and tires. Haven't even put a commercial camper top or ladder rack on it yet.
Help?
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