Ram Cares, Max Care, Dealers all are a crock.

[big daddys house]

Did Jasper fix the cam and lifter issue or just the valve seat one?

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Well, I've only had his engine for two days but according to their website and everything I've read, they have fixed every problem...
I will keep you guys and gals updated.

As you know, I don't make any money doing this, I'm just trying to help a brother or a sister out....
RAM CARES......... Hahahahaha pshhhhhh....

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[gofishn]

It’s easy to say “your dealer sucks”. The dealer is an arm of the manufacturer and the liaison between me and the manufacturer. The Ram dealers aren’t like grocery stores, one on every corner, for me the next dealer is an hour away each way. Maybe they should post a sign in the showroom “good luck sucker”. I found a site “dealerrater”, and the reviews for this dealer are mostly one star out of 5. Is FCA not aware of this site? I’m sure they are. I guess as long as they are “truck of the year”, they’ll push out as many vehicles as possible, and those poor saps that expect correct information and be treated like a valued customer can pound salt.

No, the Dealer is NOT an Arm of teh Manufacurer. he is just some guy who bought the franchise Rights for that Brand.
there are things he must abide, to keep that franchise but he does pretty much what he wants, how he wants.
He can even tell the Manufacturer Reps to go pound, get off and stay off his Lot. If he wants.
he will never get anything EXTRA, from the Manufacturer but I have seen it happen before. Been there and physically saw it, with my own eyes.

Some of the shadiest things I ever saw, in the auto business, was the Dealer cheating the Credit Arm of his own Brand.
GMAC, Chrylser Credit, etc. How they hell can they not get caught and do time kind of stuff.

No, in this instance, the Service Dept sucks and the OP should find another one. even if it is an hour drives away.
Like a Good Doctor, Quality is worth the Drive.

 

[kurek]

RAM CARES......... Hahahahaha pshhhhhh....

I think the only way to make Ram actually care is when the sales volume isn't moving like they want, and our only way of influencing that is by sharing our experiences with them (not just on forums, but with friends and family).

Not that I want to take FCA down, we all bought these vehicles because there was something about them we desired and everyone benefits when the market thrives. But this is also one of the most expensive things any of us spends money on along with housing and healthcare so we're not out of line in expecting reliability and support.

So automotive manufacturers have been building engines for over a century. They're better now than ever in terms of power, efficiency, emissions - but somehow the manufacturers are still struggling with something as small as a roller on a cam? How is that still a thing that happens to engines? That's not even a new piece of technology, it should be completely engineered out of failure by now. Of all the high tech stuff that makes engines better than ever now it just seems like there's no excuse for the legacy building blocks to be the failure points.

 

[coobie]

Make sure we turn this into a ram cares bashing thread.Stupid **** IMHO..

 

[bm02tj]

This thread shows that you are not the only ones to be ignored and disrespected by FCA and there dealers as the
dip****s do not listen so we need to vent somewhere

 

[MRFREEZE57]

I think the only way to make Ram actually care is when the sales volume isn't moving like they want, and our only way of influencing that is by sharing our experiences with them (not just on forums, but with friends and family).

Not that I want to take FCA down, we all bought these vehicles because there was something about them we desired and everyone benefits when the market thrives. But this is also one of the most expensive things any of us spends money on along with housing and healthcare so we're not out of line in expecting reliability and support.

So automotive manufacturers have been building engines for over a century. They're better now than ever in terms of power, efficiency, emissions - but somehow the manufacturers are still struggling with something as small as a roller on a cam? How is that still a thing that happens to engines? That's not even a new piece of technology, it should be completely engineered out of failure by now. Of all the high tech stuff that makes engines better than ever now it just seems like there's no excuse for the legacy building blocks to be the failure points.

unless every part is hand made and inspected there are going to be a certain number of faulty parts.
I am betting that there are thousands of high mileage hemi's out there that have been trouble free, yes it sucks when you are the one that gets a faulty one but it is amazing how reliable this mass produced equipment really is.

 

[kurek]

unless every part is hand made and inspected there are going to be a certain number of faulty parts.

Then the types of failure would be evenly distributed among all the parts of the engine instead of narrowly focused on a particular part.

 

[chrisbh17]

Then the types of failure would be evenly distributed among all the parts of the engine instead of narrowly focused on a particular part.

And by the same token, if it really was bad cam and/or lifter parts, they would have already blown through the inventory of bad parts long ago....instead we see similar failures from MY11 up to MY17 and maybe beyond.

 

[MRFREEZE57]

And by the same token, if it really was bad cam and/or lifter parts, they would have already blown through the inventory of bad parts long ago....instead we see similar failures from MY11 up to MY17 and maybe beyond.

I guess what would like to know is how big of percentage of hemi's experience these failures? my 16 ram is the first Chrysler vehicle owned and have had it only since Nov so is my 1st hemi and do not know anyone else with one but with the long warranty's on new vehicles if there was a very high failure rate that, warranty cost would eat up the profit made on the vehicles with the hemi.
on my 2011 ford fusion if one went by reviews one would think the transmissions were junk at 60k miles, mine has been trouble free at over 100k.
as I said before yes it does suck when you personally end up with a lemon but new vehicles are much more reliable than years past.

 

[chrisbh17]

I guess what would like to know is how big of percentage of hemi's experience these failures? my 16 ram is the first Chrysler vehicle owned and have had it only since Nov so is my 1st hemi and do not know anyone else with one but with the long warranty's on new vehicles if there was a very high failure rate that, warranty cost would eat up the profit made on the vehicles with the hemi.
on my 2011 ford fusion if one went by reviews one would think the transmissions were junk at 60k miles, mine has been trouble free at over 100k.
as I said before yes it does suck when you personally end up with a lemon but new vehicles are much more reliable than years past.

I think the biggest issue about the cam lifter issue is the fact that things like this ARE what used to happen when engines WEREN'T as reliable as they are today. Very basic parts, very basic science, yet it still happens more than it should.

How many cam and lifter failures occur on the only God knows how many LS engines are out there? I don't think I've heard many of those and they use the same basic setup as the hemi.

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[big daddys house]

Did Jasper fix the cam and lifter issue or just the valve seat one?

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All of it.
I'm going to do another video and lay everything out. It's a lot of information.
Just give me a several weeks to gather it all up.
I'll let you guys know what's in my engine and the cost breakdown.

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[Michael]

All of it.
I'm going to do another video and lay everything out. It's a lot of information.
Just give me a several weeks to gather it all up.
I'll let you guys know what's in my engine and the cost breakdown.

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Several Weeks?

 

[big daddys house]

Several Weeks?

Lol
I'll do my best sir...
I do have a full-time job and a family.
I planned on my next video to be AlfaOBD LED low beams but maybe I move stuff around. we'll see

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[Michael]

Lol
I'll do my best sir...
I do have a full-time job and a family.
I planned on my next video to be AlfaOBD LED low beams but maybe I move stuff around. we'll see

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I know the voices in my head aren’t real, but man, do they ever come up with some great ideas.

 

[Ysook1212]

I have had max care since 2017. I have not had any issues pertaining to repair work by the dealer. Manifold bolts, fan relay, dash trim plate and console trim repaired/replaced. Plus I haven't paid for an oil change yet.

I have nothing but great things to say about Danbury Dodge (CT). Sal and Yvonne have been fantastic. I've had better service than when I had an Audi.

I have recently moved to Myrtle Beach. I haven't tried Addy's Dodge yet, but coming up on my 100,000. I'll just have to wait and hope.

 

[weldguy]

My neighbor's new 2500 Cummins threw a code with a bad injector... 3500 miles. FCA would not tow it 5 extra miles to the dealer where he purchased it. They insisted it had to go to the closest dealer... here's the kicker... where the only diesel tech quit the week before.
The truck sat for a week before the dealer agreed to tow it to the other dealer, but ******* because it was two miles beyond their reimbursement!
He was told there are no loaners given for 2500 or 3500 trucks.

 

[demonram]

This is true but I have a feeling FCA would just say "dealers are an independent entity" and that they cant control them. Im sure they could do SOMETHING but that might cost them time and money.

As a comparison, the few times Ive talked to Honda and Infiniti, they were MORE than happy to go far beyond what would be considered normal. It helped keep me as a customer and repeat buyer. But the few times Ive interacted with FCA have left a lot to be desired.

My step-son had a 2010 Honda Accord with the V6, which had the same lifter/cam issues as some Hemi's. My father-in-law had to threaten the dealership with a lawsuit to get them to replace the engine in it. In my own case with my truck, my 5 year warranty had expired, but I had less than the 100,000 miles on it when a lifter failed and ate a lobe off the cam. Ramcares was very professional about the situation and offered to fix my truck if I agreed to pay a 10% co-pay. Cost me a little over $300.00 to get my truck fixed. The service manager even got them to pay for the anti-freeze as part of the powertrain. I have never experienced the problems I keep seeing on here. Maybe just threaten them with a lawsuit and see if that gets the ball rolling.

 

[sam darakjy]

I'm sure glad my ram dealership does not treat me like that. The 1st question they always ask when I bring my vehicle in for a warranty repair is are you waiting or would you like a vehicle. I think it does help that I am part of a business link program

 

[BAR2500]

I have max care on two now and have had it on several (8 or 9) vehicles in the past. It is not what it used to be. After having to take my Ram 2500 in three times for what should have been a one and done. They finally diagnosed it needs a radio replaced. It had to stay overnight because again they hadn't heard back as to what to try next. But it was operable it didn't qualify for a rental. The first time they hadn't heard back I left in the truck and 3 days later when they were told what to try next they were told the truck wasn't there they were told to close the case. Two weeks ago I was told the radio would be here in about 5 days. Haven't heard a thing. Like I said it isn't what it used to be and I told my dealer max care is the only thing for me when he offered something else.

 

[boblonben]

I recently had some warranty issues with my truck, and spent numerous hours waiting for repairs. I read on this site that if you have a Chrysler extended warranty, you are eligible for a rental reimbursement.
Each time my truck was in for repair, I asked the dealer if there was a loaner or rental, and always got the same answer,”no, we don’t do that”.
Ram Cares contacted me after I posted an issue I was having with the dealer, and in my conversation they indicated I was eligible for a rental and she contacted the dealer who acknowledged they work with a rental company.
This morning I called to schedule to have some parts they ordered installed under warranty. I said I needed a rental car, and was told that when I brought my car in, they would have to call to get approval, and being that it was not going to be an overnight repair, it probably would not be approved.
The misinformation being spread around is ridiculous. So, I should go to the dealer in the morning, roll the dice and hope I can get a vehicle so that I can go to work. If not, hope that I can get a ride home so that I don’t spend the day in the “lounge”.
Maybe their goal is to discourage you from getting warranty work done. Every time I brought my truck in for a repair that should be covered under warranty, the first response is “that’s not covered” or “that’s normal”.
Only after pressing, will they check it out and admit there’s a problem.
The FCA dealer network leaves a lot to be desired.

NO, I think YOU are NOT paying attention to how this rental arrangement works! NO Dealer does rental cars, they usually have some rental company work with them, like Hertz, or Budget or someone. And yes, no rental if the repair time is NOT an overnight stay, read the agreement it is pretty clear as to what applies and what does not. Over the years have used the rental option several times with different dealers and NEVER had a problem. But then I actually read the agreement and knew how is works. So take a deep breath, read the agreement, and you''ll find out it all works really well if you actually use it like you are supposed to.