Cyberlunacy
Junior Member
- Joined
- Sep 13, 2022
- Posts
- 4
- Reaction score
- 2
- Location
- Cedar Rapids, IA
- Ram Year
- 2017
- Engine
- 5.7 Hemi
Sorry if this is the wrong area of the forum but i just have to get this off my chest.
I know and understand tuning, been there dont that, the only difference here is the engine and tune/tuning/methodology vs my other vehicle. So my questions are not one of ignorance it is more, how do you handle things.
Can this be done or that.
So i started researching and all arrows pointed to DiabloTuning, ok great.
Well what about custom tuning, ok, Jay or HemiFever, so i went with Hemi Fever.
OK so i had some presale questions and used the web form - no replies.
A week or so later, i dont know when it was honestly, i emailed again.
And here comes the issue.
Sean, doesnt answer questions, my main one was, with Diablo you have to preship yours to them to unlock, with HemiFever everything pointed to, but never openly, definitively said you get an ECU first (and never anywhere does anything say it comes from Holley) instead says things that really have no bearing on what i sent through.
My Next Main point below is do you do live tuning via RDP/TeamViewer.
My final point was can you provide instructions on how to setup the logging in the Trinity, there is nothing anywhere that they provide that shows how to do that. And the PID's have to be specific or it wont get him what he needs.
So a couple of emails with Sean and it's all the same B.S. never once answering my question, instead skirting the very direct procedure as the answer or yes/no he doesn't even say "i don't know"
Then again last night i emailed i got the tuner, etc, here is the email to him and his reply.
My question here is, is this the crap that i am now going to deal with from that company?
Never direct answers, not answering at all, or minimally skirting the answer and giving something that doesn't really answer the question.
My Email after receiving the Trinity 2 EX Tuner
Sean
Turner was received today, thank you!
It was updated and checked again, I think 3 times, and ECU Swap form filled out/submitted/paid for.
For your tuning purposes when I get the ECU would you rather tune off a stock ECU to get normal ECU values?
Or would you rather I load something like the Diablo Performance Tune and log from there.
I am sure you have the values you want to make them be, just not sure logging or tuning wise where you would want to be, as most tuners would start from scratch.
it already ha
Do you ever do any live tuning, i am fully setup to remote people into my laptop or surface pro tethered to my phone, while driving so they can live tune, i have a TacTrix Openport2 cable, just no software if that was something you did vs sending files back and forth, just to get a look at real-time telemetry.
Also do you have instructions on how to handle the logging in the Trinity 2, what to log and not log? I can't find anything regarding this.
I still can't find anything for what the fee is from Holly if I wanted to keep my stock ECU, you don't know what it is, do you ?
Seans Reply -
Finish the instructions we sent, then you'll get the next set. There will be a return label in the box when the unlocked ecu comes. You'll put your ecu back in and send it back.
My Reply Back (even though i CLEARLY stated that i had filled out the form for the ECU and paid for the $1 to have it shipped)
Sean
That is the plan but not what I asked.
I have no intent in trying to load or do anything with the stock ECU.
Paul
I know and understand tuning, been there dont that, the only difference here is the engine and tune/tuning/methodology vs my other vehicle. So my questions are not one of ignorance it is more, how do you handle things.
Can this be done or that.
So i started researching and all arrows pointed to DiabloTuning, ok great.
Well what about custom tuning, ok, Jay or HemiFever, so i went with Hemi Fever.
OK so i had some presale questions and used the web form - no replies.
A week or so later, i dont know when it was honestly, i emailed again.
And here comes the issue.
Sean, doesnt answer questions, my main one was, with Diablo you have to preship yours to them to unlock, with HemiFever everything pointed to, but never openly, definitively said you get an ECU first (and never anywhere does anything say it comes from Holley) instead says things that really have no bearing on what i sent through.
My Next Main point below is do you do live tuning via RDP/TeamViewer.
My final point was can you provide instructions on how to setup the logging in the Trinity, there is nothing anywhere that they provide that shows how to do that. And the PID's have to be specific or it wont get him what he needs.
So a couple of emails with Sean and it's all the same B.S. never once answering my question, instead skirting the very direct procedure as the answer or yes/no he doesn't even say "i don't know"
Then again last night i emailed i got the tuner, etc, here is the email to him and his reply.
My question here is, is this the crap that i am now going to deal with from that company?
Never direct answers, not answering at all, or minimally skirting the answer and giving something that doesn't really answer the question.
My Email after receiving the Trinity 2 EX Tuner
Sean
Turner was received today, thank you!
It was updated and checked again, I think 3 times, and ECU Swap form filled out/submitted/paid for.
For your tuning purposes when I get the ECU would you rather tune off a stock ECU to get normal ECU values?
Or would you rather I load something like the Diablo Performance Tune and log from there.
I am sure you have the values you want to make them be, just not sure logging or tuning wise where you would want to be, as most tuners would start from scratch.
it already ha
Do you ever do any live tuning, i am fully setup to remote people into my laptop or surface pro tethered to my phone, while driving so they can live tune, i have a TacTrix Openport2 cable, just no software if that was something you did vs sending files back and forth, just to get a look at real-time telemetry.
Also do you have instructions on how to handle the logging in the Trinity 2, what to log and not log? I can't find anything regarding this.
I still can't find anything for what the fee is from Holly if I wanted to keep my stock ECU, you don't know what it is, do you ?
Seans Reply -
Finish the instructions we sent, then you'll get the next set. There will be a return label in the box when the unlocked ecu comes. You'll put your ecu back in and send it back.
My Reply Back (even though i CLEARLY stated that i had filled out the form for the ECU and paid for the $1 to have it shipped)
Sean
That is the plan but not what I asked.
I have no intent in trying to load or do anything with the stock ECU.
Paul