RF Hub fried from leaking window.

[Dave Haddon]

WOW...what a read..so sorry for all of you with this issue. Thank my lucky stars back when i got my 2021 I went with the WARLOCK..solid window no e torque..whew!...Then because i removed my back seat totally and replaced with sound deadener..1/2 foam vinyl padding on the 1/2 ply backrest and floor seat for my dogs..and also sealed off those vents on the back wall..no issues..I know some will say i should not have sealed of those vents, but the dust and dirt I found made the decosion easy..wonderful clean, quiet ride for me and the K9's.

 

[Musky Mike]

Dealers come up with some crazy stuff. When my back window frame cracked and was being replace under warrant, I asked them if they could replace it with a solid rear window, because I had never opened it and was never going to open it. The service manger said, let me work up a quote. I said the solid window is less than a sliding glass window, right? He said yes, but if you want a solid rear window, it not covered under warranty and I would have to pay for it, and I said even it it going to save money and he said yes. I said put the sliding rear window in under warranty.

 

[turkeybird56]

Took it in to the dealer, they tested and confirmed the cracks and LEAKING rear 'backlite' window. Service advisor was going to charge me $210 to evaluate/diagnose,..once they found it leaking he said he felt 'bad', and that it was only going to be $100,..then he said 'ah' I don't think I'll charge you anything...However, your vehicle is NOT covered for repair and that the estimated cost is $1,362 for a new backlite. He did not know anything about the TSB's, until I told/showed him, and in his service record he quoted a very old (12/7/21) TSB. I advised him that there was an updated 10/4/23 TSB, which he located but did not update in my service record. The next day I contacted RamCares via this site and they responded within 12 days, which I think is pretty good based upon other's experiences. I subsequently had a meeting with the Service Manager and showed him photo's of water running down around the RF Hub, Battery, pooling water on the inertia seat belt mechanism and elsewhere, MOLD growing and beginning to travel throughout, etc. That same day he contacted his District Manager and got approval for replacing the rear backlite and I'm now waiting for the parts to arrive. Hoping this resolves my issue and that the NEW Backlite frame holds up. Something interesting..On 11/20/23, in the mail, I did receive the CHMSL warranty extension, but not the one for the Backlite. When I looked at the CHMSL warranty extension online it showed an initial release date of 6/21/23..that is a 5 month delay?? This is what I queried RamCares about..'WHEN IS MY BACKLITE WARRANTY EXTENSION COMING'? (Also, update to my orig. post..My build date is January 2020, mileage 28,730, purchased 9/29/20). This is a bit 'long-winded' but there may be something above that will inform or help others.

Look online at the Mopar Owners site, dig in a lil to you find where the warranty extensions are listed, you will find the warranty extension info listed there if applicable for your truck. You may have to print that out also.

 

[mikeru]

Dealers come up with some crazy stuff. When my back window frame cracked and was being replace under warrant, I asked them if they could replace it with a solid rear window, because I had never opened it and was never going to open it. The service manger said, let me work up a quote. I said the solid window it less than a sliding glass window, right? He said yes, but if you want a solid rear window, it not covered under warranty and I would have to pay for it, and I said even it it going to save money and he said yes. I said put the sliding rear window in under warranty.

That's standard practice for any dealership. For warranty work, they are only authorized to replace with the same part no matter what, unless the manufacturer themselves have replaced that part with a revised part.

 

[Musky Mike]

That's standard practice for any dealership. For warranty work, they are only authorized to replace with the same part no matter what, unless the manufacturer themselves have replaced that part with a revised part.

I did get the revised part, but if is ever leaks again outside the warranty and I have to pay for it, it getting a solid rear window.

 

[Dodge 1500 4X4]

diagnose the leak ruined the RF Hub AND the eTorque battery. A $13,000 estimate.

Read this entire post the eTorque battery is covered for 80,000 miles, the fact it got wet because of a leaky rear window, RF hub probably not, but should be covered under the water damage.

 

[RamCares]

Hello @bucktruck!

We would like to take another look at your concerns here. Please send us a follow-up with your VIN so we can better support you!

Hannah
Ram Cares

 

[thjoseph13]

Figured I'd ask here. Truck got rear window replaced for the leak. Started it up this morning to get it to the dealer, dashboard lit up like a christmas tree. I thought christmas was over, truck said nope. Had every single warning and light on. Service ESC, service Airbag, forward collision not working, service ABS. Drove it to the dealer, wouldn't go past 3rd gear. Bought a new battery thinking low voltage, still didn't fix it. Now the truck will not start, will not lock and unlock with the key fob (definitely bad RF hub).

Dealer ordered a new RF hub and coming in Tuesday even though they didn't actually diagnose it yet, I showed them pictures of the RF hub having water on it, and the internal board having corrosion from water.
Would a bad RF hub send out all those messages or would it be in conjunction with something else?

Thanks for your input guys.

 

[thjoseph13]

That makes me sick to my stomach. I am totally covered through 137K miles for anything that might go wrong. However, a 13K repair bill would be catastrophic. There should be NO 2 component parts that require a 13K bill. Maybe if your engine totally ***** the bed, but NOT an RF Hub and etorque battery (I have etorque)

Had the same issue last week. Got stuck on a Sunday 4 hours away from home. Had the finally call for a flatbed to take to the nearest RAM dealer. Now post A week, I have been told to replace the RF Hub. I don’t understand why Dodge Ram would not do a recall and fix the issue. It was horrible to get stuck on road with a family away from home.

 

[Jbledsoe]

Look online at the Mopar Owners site, dig in a lil to you find where the warranty extensions are listed, you will find the warranty extension info listed there if applicable for your truck. You may have to print that out also.

Yeah, its nice to be able to look up your VIN and find that although your truck meets every single requirement listed in the TSB, your vehicle is somehow not included in the 8 year warranty extension. It's absolutely ridiculous that they won't just take responsibility for this - it's been a known major issue for like a decade. This is my first RAM truck - a 2020 Ram 1500 Laramie, with the cracked rear window frame in the EXACT LOCATION AS PICTURED IN THE TSB. I put a towel behind the headrests along the top of the back seat during the last storm, and it was absolutely soaked on the passenger side. Like many, I can literally see the water dripping down the window. I've reached out to corporate and had my case "escalated" to a "specialist" who called once and told me they would "try" to help me out, hinting already that I would be on the hook for some of the cost. Haven't heard another word from him or the dealership he was supposedly contacting. I contacted @RamCares on here, and they got back to me after about 4 days, and all they said was that the extended warranty XL1 "should" apply to my vehicle. They recommended mentioning this to my dealer - it seems they don't actually read your DM's - If they had, they would know that I already went to the dealer with a copy of the TSB/warranty extension, and they said my truck doesn't qualify. Its a joke.

I will be doing the DIY fix on the shark fin, brake light, window, and cab exhaust vents (because it seems that every one of these will leak eventually). Unfortunately, this is exactly why they don't help us out, because they know we'll just get so frustrated we'll take care of it ourselves. But I'll take care of it to save my RF hub and Etorque battery, and I will then never give another dime to any Stellantis product. Kind of sad, because I really had my eye on the upcoming RamCharger, but I would go back to a Nissan Titan or a Tundra before I buy another RAM.

 

[Musky Mike]

I did get the revised part, but if is ever leaks again outside the warranty and I have to pay for it, it getting a solid rear window.

It was raining Sunday when I drove my truck and I always check for leaks after I drive in the rain because I keep my truck in the garage. Well, both upper corners had water drops running down the inside of the frame. I called the dealer an made a appointment to drop it off, I thought the replacement "Backlite" had a 3yr/36k warranty, the service manager said, it was only 2yr/24K warranty and mine was replaced 6/21. Hmmm, But TSB 23-098-23 says 2019-2021 (mine is 2019) has an extended warranty 8yrs/150k. I'm going to bring this with me when I drop off the truck.

 

[mikeru]

Service manager is mistaken. We had our rear window replaced under the original factory warranty at 34 months. This was just weeks before the warranty extension dropped, so it definitely wasn't covered under that.

As I mentioned in your other thread, I don't know why so many 2019 and 2020 trucks aren't included in this warranty extension when it clearly says 2019-2021 model year. Enter your VIN on this page to see if yours is included in the extension...

Look for Vehicle Recalls | Official Mopar® Site

Search vehicle recall information by VIN or sign in to your Mopar® account to see recall information related to your Chrysler, Dodge, Jeep, or Ram vehicle

www.mopar.com

 

[Musky Mike]

Service manager is mistaken. We had our rear window replaced under the original factory warranty at 34 months. This was just weeks before the warranty extension dropped, so it definitely wasn't covered under that.

As I mentioned in your other thread, I don't know why so many 2019 and 2020 trucks aren't included in this warranty extension when it clearly says 2019-2021 model year. Enter your VIN on this page to see if yours is included in the extension...

Look for Vehicle Recalls | Official Mopar® Site

Search vehicle recall information by VIN or sign in to your Mopar® account to see recall information related to your Chrysler, Dodge, Jeep, or Ram vehicle

www.mopar.com

My truck is a 2019, I put my VIN in and it is not listed. Where did you find when your back window was replace it was 3ys/36K? I could swore that's what the service manager told me when mine was replaced, but now they are saying 2yr/24k and it doesn't say anything on my paperwork about the warranty.

 

[mikeru]

My truck is a 2019, I put my VIN in and it is not listed. Where did you find when your back window was replace it was 3ys/36K? I could swore that's what the service manager told me when mine was replaced, but now they are saying 2yr/24k and it doesn't say anything on my paperwork about the warranty.

Never said I found anything, I said the truck was 34 months old when the rear window was replaced. Two months before the factory 3/36 warranty would have expired. The cost was covered under the factory 3/36 warranty. This occurred last year, literally a few weeks before the warranty extension was announced by Stellantis. If the warranty on the rear window was 2/24 it wouldn't have been covered, as my truck does not have the warranty extension according to the link I provided in my last post.

 

[Musky Mike]

Never said I found anything, I said the truck was 34 months old when the rear window was replaced. Two months before the factory 3/36 warranty would have expired. The cost was covered under the factory 3/36 warranty. This occurred last year, literally a few weeks before the warranty extension was announced by Stellantis. If the warranty on the rear window was 2/24 it wouldn't have been covered, as my truck does not have the warranty extension according to the link I provided in my last post.

When my back window was replaced under the factory warranty, the dealer told me the replacement back window came with a separate 3yr/36k warranty from the install date. Now the dealer says the warranty is 2yr/24k. My fault for not getting it in writing.

 

[mikeru]

When my back window was replaced under the factory warranty, the dealer told me the replacement back window came with a separate 3yr/36k warranty from the install date. Now the dealer says the warranty is 2yr/24k. My fault for not getting it in writing.

Sorry, it wasn't clear to me in your first post that you were talking about the replacement window. I thought you were saying the you were told the factory warranty on the rear window was 2/24. My bad. Dealer never said anything about the warranty when the window was replaced last year because the replacement was contracted out to a local glass company, and I picked up the truck directly from them. I haven't been back to the dealership since dropping it off for the repair. Now I think I'm SOL if it leaks again. If that happens I'll be going with flowable silicone and fix it myself. Lots of people have gone that route rather than deal with the dealership.

 

[Musky Mike]

I logged into the Mopar site and looked up the parts warranty and it does say, this kind of part is 2yr. I don't have any experience with silicon, other than I have read it will retain moisture and cause rust under the silicone after awhile. Well, I drop it off next Monday, maybe I'll get lucky and it will be the 3rd brake light and not the back window. If it is the back window, I'll still work with the dealer because clearly my truck should be covered under the TSB warranty extension. I printed it out and I have my build sheet. They will need to explain how I'm not covered and "because my VIN isn't listed" isn't good enough for me.

 

[thjoseph13]

Check this thread to see if the extended warranty might cover this. Also, hit up @RamCares to if they can help.

Warranty extensions for CHMSL and rear window leaks

I figured I'd just make a new thread rather than try to update existing threads on this. For 2019, 2020, and some 2021 1500's (DT) Stellantis is extending the warranty on the 3rd brake light and rear windows that suffer from water intrusion. Here are the TSB's...

www.ramforum.com

 

[thjoseph13]

i had also the same problem. Got the RF Hub replaced on my own cost and got it back to my home.
After reading thru the threads on RF Hub failure, i realized i should get the back windows checked. The dealer said they could see minor crack on the back window gasket [ black strip running around the rear window]. Basis this when i asked if my RAM is covered under warranty i was told it is NOT.

So i need to replace this part on my own. Every RAM truck during the time frame of 2019 / 20 are not covered under this warranty