UConnect Software Update Received--What's in it?

[magnetmandan]

Here’s my measly contribution....

 

[MJockey]

Here is the response i got back from RAM Customer Care:

Hello Jeffrey:

Thank you for your patience while I was looking into this issue for you.

I spoke with Uconnect personnel and they stated that they are still waiting for updates and there is no ETA of when they will be available. I am sorry as you will have to wait for that update.

You are always welcome to call us directly with your questions at Ram Customer Assistance Center by calling 1-866-726-4636.

Sincerely,

Jody
Ram Customer Assistance Center

So who is Uconnect waiting on? Pioneer?

 

[1500canoe]

So who is Uconnect waiting on? Pioneer?

The Indian subcontractor programmers who never heard of software testing or quality assurance before.

 

[14MDRam]

We should get compensated somehow at this point. This is absolutely ridiculous to buy such an expensive truck and have zero help. Does Lemon Law just cover mechanical issues? Maybe we should all start cases?

 

[gsfitzsr]

My update back in September 2018 also ruined the sound quality of my radio. I have software version 18.20.2e and EQ version 3.4

When using Android Auto the volume initially starts at 15 and blasts way too loud. I turn down to 2 or 3 to make it tolerable. FYI, turning down is easy when driving, just turn the volume down while guidance is talking otherwise your just turning down the radio volume itself.

Uconnect has told me before the new update is rolling out across the US by regions. That was back in November and still no update for my system.

 

[U1arunit]

My update back in September 2018 also ruined the sound quality of my radio. I have software version 18.20.2e and EQ version 3.4

When using Android Auto the volume initially starts at 15 and blasts way too loud. I turn down to 2 or 3 to make it tolerable. FYI, turning down is easy when driving, just turn the volume down while guidance is talking otherwise your just turning down the radio volume itself.

Uconnect has told me before the new update is rolling out across the US by regions. That was back in November and still no update for my system.

 

[U1arunit]

Sadly the same story here

 

[Cstan]

Welcome to our Uconnect Anonymous support group :/

 

[Cstan]

Also if they rolled out regional updates in November then they obviously missed by a whole planet.

 

[Cstan]

This is all I managed to squeeze out of them....

 

[chrisbh17]

This is all I managed to squeeze out of them....

View attachment 151850

Well, tomorrow is the future so be sure to reach out to them again!

Sent from my Nexus 6P using Tapatalk

 

[Cstan]

It's pretty sad that this ordeal has been going on almost 5 months.

 

[UpInSm0kE]

I wrote to Chrysler customer care and told them to light a fire under Uconnect's @$$, they said they forwarded my message to Uconnect and I haven't heard a peep from Uconnect in over two weeks.

 

[PowrRam]

Looking at getting out of my lease and into a similar 2019 because of this issue. If I can do it for revenue neutral or even just a tiny bit more per month I will do it. I've had my 2018 for only 8 months and only have about 5,000 miles on it.

This is so infuriating.

 

[chrisbh17]

Looking at getting out of my lease and into a similar 2019 because of this issue. If I can do it for revenue neutral or even just a tiny bit more per month I will do it. I've had my 2018 for only 8 months and only have about 5,000 miles on it.

This is so infuriating.

Careful, I have heard rumblings of the 19s having similar issues (maybe not the exact same problem after an update, but some people have noted bad audio quality)

 

[PowrRam]

Careful, I have heard rumblings of the 19s having similar issues (maybe not the exact same problem after an update, but some people have noted bad audio quality)

https://www.ramforum.com/threads/th...ect-software-update-what-years-models.134258/

 

[Cstan]

As much as I love my truck I've actually kicked around just changing brands altogether and driving an ugly truck that doesn't perform or ride as well. With the way FCA and Uconnect are sweeping the whole thing under the rug like it's nothing, I'd trade off everything I love about my truck just to be treated better as a paying customer. Last resort only though...I'm still crossing my fingers and holding out for now

 

[chrisbh17]

As much as I love my truck I've actually kicked around just changing brands altogether and driving an ugly truck that doesn't perform or ride as well. With the way FCA and Uconnect are sweeping the whole thing under the rug like it's nothing, I'd trade off everything I love about my truck just to be treated better as a paying customer. Last resort only though...I'm still crossing my fingers and holding out for now

And FCA/Uconnect couldnt care less, because they got your money already. Ashame, really.

 

[Cstan]

And FCA/Uconnect couldnt care less, because they got your money already. Ashame, really.

100% spot on and it sucks. I've bought an 05 neon, 09 Ram, 13 Charger, and now my 18 Ram... all new. At worst all they stand to lose is a repeat paycheck lol. I'm not there yet though.. I just want my jamz back dammit

 

[LabRatt]

WOW!! Just stumbled across this thread, my 6-speaker 2018 has not received this U-Connect update yet. Its is still running 17.43.44 (App version 19.9). Hope I didn't just jinx myself....

After reading through the AlfaOBD thread, someone mentioned when they set their 6 speaker system to an 9 speaker-Alpine system using AlfaOBD and the sound was terrible. Has anyone with the bad update verified their radio settings using AlfaOBD?