Chrysler screwed me

[Bluejoe]

OK In the big truck shop Idle hours do count when a nice fairly new truck comes in needing a possible overhaul. But these trucks are worked not pleasure vehicles.

 

[DaveSharp]

WOW IDLE HOURS Your right Batman LOL. So now when you dare to walk into a Dodge dealership they should give you a fact sheet indicating all this **** before making a decision to purchase. It don’t say anything about that in owners manual. How they get off telling someone that excuse.

Didn't think they put that their for their owner's convenience. Just another way to have it their way.

 

[DaveSharp]

Quote Owners Manual for Ram 2500 6.4L

Change Engine Oil
The oil change indicator system will remind you that it is
time to take your vehicle in for scheduled maintenance. Refer
to the “Maintenance Plan” for further information.

NOTE:
Under no circumstances should oil change intervals exceed
8,000 miles (13,000 km), twelve months or 350 hours of
engine run time, whichever comes first. The 350 hours of
engine run or idle time is generally only a concern for fleet
customers.

Heavy Duty Use Of The Vehicle
Change engine oil at 4,000 miles (6,500 km) or 350 hours of
engine run time if the vehicle is operated in a dusty and off
road environment or is operated predominately at idle or
only very low engine RPM’s. This type of vehicle use is
considered Severe Duty

Engine Oil Selection — 6.4L
For best performance and maximum protection under all
types of operating conditions, the manufacturer only recommends engine oils that are API Certified and meet the
requirements of FCA Material Standard MS-12633.

MOBIL 1 0W-40 100% SYNTHETIC SUITABLE FOR MS-12633 6.4L HEMI USE, 20 Liter Eco Box

MOB1-0/40BX


If you followed all or most of these requirements and your engine failed I'd seek legal help. Mobil 1 0W-40 Meets MS-12633. Make sure
you have available some kind of purchase receipts electronic or otherwise to show you've done your part and let FCA do theirs.

 

[DaveSharp]

For all you owners who show loyalty to the dealer to get your work done, I can tell you as a Chrysler line tech for quite a few years in one of our largest dealerships, it literally does you no good. I've seen warranty denied for just about every stupid reason under the sun including oil changes that were done religiously at the dealer. The owners following every recommended service and in the end it did them no good. I'm a firm believer in lawyers now because I've seen so many good customers get the shaft.

2018 ram 2500 6.4 hemi 60711 miles something happened to the motor and valves got stuck and messed up the cam got my oil changed every time the light came on used Mobil one 0-40 synthetic they denied my warranty cost is 4,930.00 as of now but they denied it saying wrong oil was used and idle hours was too high and maintenance wasn’t done properly I bought this truck used with 25000 on it I’m very disappointed with Chrysler on this the dealership I took it too has had it for a month saying they was waiting on Chrysler to give yes or no for warranty when we got the answer no it had almost been there a month and the dealership did not have my back or fight for me at all I am very disappointed in how this was handled and how I’m being treated is there anything else I can do on this beside just get screwed

Engine Oil Selection — 6.4L
For best performance and maximum protection under all
types of operating conditions, the manufacturer only recommends engine oils that are API Certified and meet the
requirements of FCA Material Standard MS-12633.


MOBIL 1 0W-40 100% SYNTHETIC SUITABLE FOR MS-12633 6.4L HEMI USE



It meets MS-12633 Specs. Is this the oil that you used? These engines are failing due to an engineering fault, not an oil issue because so many of them are failing under the exact conditions and products they call for. Factory oil changes from day one and failing. That's not an oil issue, thats another problem.

 

[Zoe Saldana]

For all you owners who show loyalty to the dealer to get your work done, I can tell you as a Chrysler line tech for quite a few years in one of our largest dealerships, it literally does you no good. I've seen warranty denied for just about every stupid reason under the sun including oil changes that were done religiously at the dealer. The owners following every recommended service and in the end it did them no good. I'm a firm believer in lawyers now because I've seen so many good customers get the shaft.


Engine Oil Selection — 6.4L
For best performance and maximum protection under all
types of operating conditions, the manufacturer only recommends engine oils that are API Certified and meet the
requirements of FCA Material Standard MS-12633.


MOBIL 1 0W-40 100% SYNTHETIC SUITABLE FOR MS-12633 6.4L HEMI USE



It meets MS-12633 Specs. Is this the oil that you used? These engines are failing due to an engineering fault, not an oil issue because so many of them are failing under the exact conditions and products they call for. Factory oil changes from day one and failing. That's not an oil issue, thats another problem.

Don't believe 1 google search.

Go the the Mobile 1 site and search there.

 

[Kevin Waropay]

Get an oil sample and get it tested by Blackstone to see if you're oil was truly the cause? Was the oil worn out?...the oil lab test will let you know this. Also, call Mobil and ask them if the oil was appropriate for your vehicle? By law, you don't have to user MOPAR brand oil or all OEM parts for your vehicle to still be covered under warranty. The manufacturer HAS to prove that you caused the issue if they deny warranty.

The cam issue is a common issue. Get a lawyer...you're potentially covered by Federal law, called magnuson-moss act. You can try www.lemonlaw.com if they work in your state. Kimmel and Silverman lawyers have made a strong name for themselves suing the manufacturers.

 

[lobo]

Under Fiat, do not look for quality or service to get any better.

 

[b-real]

How did the dealer know you weren't using the correct oil? Did you tell them what you were using or did they sample it to verify?

 

[parkerbows]

what a joke. Most vehicles dont have an idle time easily readable
They know damn well that the engines have a design flaw and will do anything to not be held accountable

Sent from my SM-G970U using Tapatalk

 

[Takotzen]

Been using Mobil 1 since 1995 in every vehicle I have ever owned including my 17 Ram 5.7 Hemi. Every vehicle I have kept long term (200,000+ miles) never had a single issue with anything engine related. Just my 2 cents.

 

[Zoe Saldana]

Get an oil sample and get it tested by Blackstone to see if you're oil was truly the cause? Was the oil worn out?...the oil lab test will let you know this. Also, call Mobil and ask them if the oil was appropriate for your vehicle? By law, you don't have to user MOPAR brand oil or all OEM parts for your vehicle to still be covered under warranty. The manufacturer HAS to prove that you caused the issue if they deny warranty.

The cam issue is a common issue. Get a lawyer...you're potentially covered by Federal law, called magnuson-moss act. You can try www.lemonlaw.com if they work in your state. Kimmel and Silverman lawyers have made a strong name for themselves suing the manufacturers.

The op is gone - only 1 post

 

[Zoe Saldana]

Been using Mobil 1 since 1995 in every vehicle I have ever owned including my 17 Ram 5.7 Hemi. Every vehicle I have kept long term (200,000+ miles) never had a single issue with anything engine related. Just my 2 cents.

How many idle and driving hours do you have?

 

[stormcom]

Not a Ram, but my wifes Pacifica. 2019 bought it new. 14k miles and I took it to get it washed killed it and then it wouldn't start. Service airbag and transmission lights came on. Little to know idle time. I called Chrysler care... Lady was super nice. Sent a tow truck out. I had already told them its a turn dial shifter and its sitting in a spot that it can only come out in reverse. I waited 2 hours for a tow truck to get there. I had to be on the other side of the metroplex and needed to leave. They send out the wrong tow truck. Called Chrysler care again. Our dealership is something like 3 miles outside of the tow radius. They say they are sending out the right tow truck this time. I have to leave it. So I call the dealership that it is supposed to go to. Service guy tells me we probably screwed something up in our bad ice/snow storm. They were supposedly seeing a lot of these type issues and most likely wouldn't be covered. I was like wait now buddy, this thing stayed in the garage the entire event. My ram was the only thing that left. I called Chrysler care back and complained that I didn't feel comfortable with them taking care of the van. She said there wasn't anything she could do. Still very nice to me and I was to her. I jump in my Charger to go on my road trip and I get a call back from Chrysler care. Its a supervisor. She was very nice and let me know that she had talked to the tow truck company and they were taking it free of charge to our preferred dealership. This is a Friday and Tuesday it was fixed free of charge. I would reach out to Chrysler care and explain it to them. I really hope this works out for you. My experience with Dodge/Chrysler over the past several years has been great.

Had same issue with a Cadillac XT5. Dealer said it was the Texas storm. I said let me get this straight. You do sell these in states that begin with the letter M. Minn, Mich, Montana and God forbid Canada. Went and bought a new Grand Cherokee Summit. That makes my family 2 Grands, a 1500 Limited and a Kia Gerble for my wife. I would ask if your car was sold in the M states.

 

[RaptorHD]

Why would anyone wait to change the oil until they get the light on the dash?

BTW, an oil analysis can tell alot, even the oil used (mobil1, Pennzoil etc) depends on the lab used... Since all oil is formulated differently, the analysis would show this. My Ex is a Chemist, used to work at Pennzoil, they would analyze and stress test competitors oil all the time.

 

[cyberwolf]

If the story is true,the dealer is looking for any excuse to deny.And the mechanics know its not the oil itself that caused the failure.If an engine was designed so that a little difference in oil would cause it to "explode" you would have the biggest pos ever built to start with.Get real.If that was the case any additive or change in temp would grenade the engine.Granted,large differences in viscosity can affect vvt etc.But if anyone is ignorant of oil/ engines just use what the carmaker says and stop ocd'ing.lol

This is my takeaway from this conversation, too. Unless there's something besides periods missing from that initial post, the dealer response sounds like a typical corporate warranty denial. I agree with only using the recommended oil, but have a hard time believing Mobil 1 could cause catastrophic engine failure at 60k miles (and I'm no fan of Mobil 1). If that is the case, I seriously question the design of the engine.

The subject reminds me of the randomly broken screen on my daughter's 3 month old Mac laptop. Apple initially tried to blame dust in the keyboard causing the keys to stick and breaking the screen. It took some arguing to get them to replace it under warranty. You have to question the engineering if dust in the keyboard is even a plausible excuse on a $2k laptop.

 

[Zoe Saldana]

Why would anyone wait to change the oil until they get the light on the dash?

BTW, an oil analysis can tell alot, even the oil used (mobil1, Pennzoil etc) depends on the lab used... Since all oil is formulated differently, the analysis would show this. My Ex is a Chemist, used to work at Pennzoil, they would analyze and stress test competitors oil all the time.

How would oil analysis help in the OP's situation?

 

[RaptorHD]

How would oil analysis help in the OP's situation?

re-read the post.

 

[DaveSharp]

Been using Mobil 1 since 1995 in every vehicle I have ever owned including my 17 Ram 5.7 Hemi. Every vehicle I have kept long term (200,000+ miles) never had a single issue with anything engine related. Just my 2 cents.

Like wise.

 

[DaveSharp]

Why would anyone wait to change the oil until they get the light on the dash?

BTW, an oil analysis can tell alot, even the oil used (mobil1, Pennzoil etc) depends on the lab used... Since all oil is formulated differently, the analysis would show this. My Ex is a Chemist, used to work at Pennzoil, they would analyze and stress test competitors oil all the time.

That is most probably the best advice for a completely unbiased opinion.

 

[DaveSharp]

Don't believe 1 google search.

Go the the Mobile 1 site and search there.

Don't use Google and I don't know why any free man would?