So you only get three calls a day, and they're all air suspension...
but I guess it's safe to say I've helped fix and maintain more 4th gen air systems than your shop. You're way more knowledgeable, but it's just not something you work with or see the value in working with.
Sounds like in your area people with air suspension issues call a bunch of shops, get no help, and end up ripping it out or going to the dealer. Dealer's gotta dealer, so unless it's a clear fault and they have a tech that took the air suspension course they unload the parts cannon until they accidentally fix it or the customer runs out of money and heads to your shop to rip it out, and if they did the parts cannon thing and missed the nitrogen fill it's likely a very short lived fix.
I've had more than one dealer argue against the need to add nitrogen after repairing a bag or leak in the system. Seems more struggle than it needs to be to find a dealer or after market shop with decent knowledge on the systems.
I'd never claim it's a maintenance or problem free system, and you can only ignore them for so long before you maintain or remove temp - but be warned, traditional shocks fail too!
I always say it' not if it's when. For a battery failing
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edit:fixed smiles