MurderedOut
Junior Member
On 08/02/2022 My 2020 RAM 3500 LIMITED failed during travel in an intersection in the DFW area. I was not certain how to deal with this as I felt this is a fairly new truck and should not have just died in the middle of the street with only 20 months of use and 31k miles.
Immediately I called a tow company to have the vehicle moved to the nearest dealership. After evaluation, the dealership informed me it was a fuel pump system failure (HPFP) in conjunction with a manufacturer recall (Y78). The entire fuel system failed and must be replaced, parts will take some time, making no promises says the service department.
Generally, the truck is under warranty and I was not worried. However, that changed when the service department informed me the truck will not be repaired or returned to me for 12-14 weeks (minimum), waiting on parts.
What am I supposed to do? (buy another truck?) or just sit at home and wait for RAM to issue the parts to repair this truck all the while the warranty and related services run out and the truck depreciates.
The service advisor said RAM is only releasing minimal parts and it will take approximately 14 weeks to get parts in, possibly much longer! I asked for a loaner vehicle and reimbursement for my towing expenses. No loaner vehicles are available for this extensive of a repair even under warranty and towing is at my expense (no BS here, not kidding, RAM does not give a hoot about my issue or yours for that matter).
Summing it up, my truck is now no longer in my possession, the truck is completely disabled at the dealer lot and I am required to make $1400/month payments on the $90,000 truck while the vehicle continues to depreciate in value and suffers for lack of proper and regular care while sitting on the dealer lot.
I travel frequently towing a large 5th wheel, I will never depend on RAM again as this could have been worse stranded on the side of some Interstate with no support from RAM Customer Care or their so called warranty specialist. Can anyone imagine paying this kind of money for a truck to have it fail and have the dealer tell you 14+ weeks for parts!
Today is 08/22/2022 and nothing has changed. I have a truck that is under warranty, repairing the vehicle within a reasonable time would have been acceptable, especially since I would anticipate a loaner vehicle noting the truck is under warranty.
Nothing. No repair, no loaner and no re-imbursements.
I purchased a brand new truck for reliability and stability and had always considered Dodge RAM as the leading choice. After this issue, I certainly will trade this truck for a different brand as I have lost total faith and trust in the "Ram Cares" department.
This is a new vehicle under warranty and only 31k miles on it since purchase 20 months ago and I am now stuck making payments on a truck that is either a total loss or will have been the result of considerable damage after several months of waiting to have this vehicle returned to my possession in working order. Very disappointed with Dodge Ram and the dealership handling this repair.
The HPFP is a problem for all 2019 and 2020 trucks. Any person living in Texas will experience the worse customer care, unless you consider 14 weeks minimum a reasonable time to fix a fairly new RAM truck.
Immediately I called a tow company to have the vehicle moved to the nearest dealership. After evaluation, the dealership informed me it was a fuel pump system failure (HPFP) in conjunction with a manufacturer recall (Y78). The entire fuel system failed and must be replaced, parts will take some time, making no promises says the service department.
Generally, the truck is under warranty and I was not worried. However, that changed when the service department informed me the truck will not be repaired or returned to me for 12-14 weeks (minimum), waiting on parts.
What am I supposed to do? (buy another truck?) or just sit at home and wait for RAM to issue the parts to repair this truck all the while the warranty and related services run out and the truck depreciates.
The service advisor said RAM is only releasing minimal parts and it will take approximately 14 weeks to get parts in, possibly much longer! I asked for a loaner vehicle and reimbursement for my towing expenses. No loaner vehicles are available for this extensive of a repair even under warranty and towing is at my expense (no BS here, not kidding, RAM does not give a hoot about my issue or yours for that matter).
Summing it up, my truck is now no longer in my possession, the truck is completely disabled at the dealer lot and I am required to make $1400/month payments on the $90,000 truck while the vehicle continues to depreciate in value and suffers for lack of proper and regular care while sitting on the dealer lot.
I travel frequently towing a large 5th wheel, I will never depend on RAM again as this could have been worse stranded on the side of some Interstate with no support from RAM Customer Care or their so called warranty specialist. Can anyone imagine paying this kind of money for a truck to have it fail and have the dealer tell you 14+ weeks for parts!
Today is 08/22/2022 and nothing has changed. I have a truck that is under warranty, repairing the vehicle within a reasonable time would have been acceptable, especially since I would anticipate a loaner vehicle noting the truck is under warranty.
Nothing. No repair, no loaner and no re-imbursements.
I purchased a brand new truck for reliability and stability and had always considered Dodge RAM as the leading choice. After this issue, I certainly will trade this truck for a different brand as I have lost total faith and trust in the "Ram Cares" department.
This is a new vehicle under warranty and only 31k miles on it since purchase 20 months ago and I am now stuck making payments on a truck that is either a total loss or will have been the result of considerable damage after several months of waiting to have this vehicle returned to my possession in working order. Very disappointed with Dodge Ram and the dealership handling this repair.
The HPFP is a problem for all 2019 and 2020 trucks. Any person living in Texas will experience the worse customer care, unless you consider 14 weeks minimum a reasonable time to fix a fairly new RAM truck.