CP4 Fuel System Failure - 14+ Weeks to repair Disabled Truck - Ram Doesn't Care!

Marmay

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I am very sorry for the problems your truck cost you,must be and is very frustrating,my coworkers f150 need new bearings, dealer order the part and waiting time was 5 weeks, it suck ,but this is the world today.
 
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MurderedOut

MurderedOut

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Yea well today I worked with an Attorney in Dallas to file suit against RAM for the loss of the truck. It has been 6 weeks since I have had use of the truck, $1400 month payments and out of pocket rental car expenses needless to say paying someone else to tow my equipment. RAM basically stated they are restricted to fixing the problem with the CP4 fuel pump failure. The truck has 31k miles on it, purchase it 21 months ago, have had it in the shop 7 weeks total, first the DEF fuel tank issue and now the (Y78) recall.
I just want Texas Lemon Law to engage the entire situation so I can buy a Ford or something else - RAM is a total piece of JUNK and I will never buy Ram again, biggest waste of money ever!
The dealership tells me the good news is I am now only 4th in line, probably another 2 months before parts come in then 2-5 days to repair the truck. They try telling me this is a great engine on a truck that is basically worthless. Ford certainly beats the shit out of RAM any day of the week when it comes to service, customer care and repairs.
$90k piece of junk!
 

EdGs

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I don't think you will get anywhere with Lemon law, as it requires repeated repairs which you have not had yet.

The only problem you (and many others across all brands) have, is a supply chain issue with parts, and this problem affects much more than automotive parts. You name it, it's affected in some way.

Hopefully you will have success as part of the class action against the manufacturer of the faulty parts. I wish you luck.
 
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tjfdesmo

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Yea well today I worked with an Attorney in Dallas to file suit against RAM for the loss of the truck. It has been 6 weeks since I have had use of the truck, $1400 month payments and out of pocket rental car expenses needless to say paying someone else to tow my equipment. RAM basically stated they are restricted to fixing the problem with the CP4 fuel pump failure. The truck has 31k miles on it, purchase it 21 months ago, have had it in the shop 7 weeks total, first the DEF fuel tank issue and now the (Y78) recall.
I just want Texas Lemon Law to engage the entire situation so I can buy a Ford or something else - RAM is a total piece of JUNK and I will never buy Ram again, biggest waste of money ever!
The dealership tells me the good news is I am now only 4th in line, probably another 2 months before parts come in then 2-5 days to repair the truck. They try telling me this is a great engine on a truck that is basically worthless. Ford certainly beats the shit out of RAM any day of the week when it comes to service, customer care and repairs.
$90k piece of junk!
The decision by Ram and Cummins to run the CP4 was a catastrophic one, and I don't blame you for being unhappy, BUT Ram is the only one of the Big 3 who owned up to it, and is replacing them. The only one. Chevy went with Denso on the L5P in 2017, and left all the CP4 duradud owners holding the bag, but Ford is so stupid they are STILL running the CP4. Enjoy your CP4 equipped powerjoke, with no possibility of converting to a CP3, by the way. You can install an S&S Disaster Prevention Kit, though:waytogo:
 
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SamTheDitchDoctor

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I guess I’m about to join you in your frustration. My 2020 Ram 3500 with 27,000 miles on it stranded me last night and shut down on the interstate. it’s got to go to the dealership Monday. Damn. This is disheartening.
 

18CrewDually

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I guess I’m about to join you in your frustration. My 2020 Ram 3500 with 27,000 miles on it stranded me last night and shut down on the interstate. it’s got to go to the dealership Monday. Damn. This is disheartening.
Results will vary depending on the volume of diesel trucks the dealer services.
Yeah it sucks but RAM is doing way more than Ford is. Atleast RAM has a dependable replacement where Ford puts the same junk parts back in it. Ford is the reason I went with my RAM, and glad I did.
 

SamTheDitchDoctor

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Results will vary depending on the volume of diesel trucks the dealer services.
Yeah it sucks but RAM is doing way more than Ford is. Atleast RAM has a dependable replacement where Ford puts the same junk parts back in it. Ford is the reason I went with my RAM, and glad I did.
Yeah I’m definitely a ram / Cummins guy. I’ve working on converting my ambulances to Cummins, my excursion is in line for a Cummins swap that’s now on hold due to all these other expenses coming up. My daily & tow vehicle was my 2020 ram 3500 and then I’ve got my 90 first gen ram zombie apocalypse off road rig. I haven’t bought another Ford diesel since my 6.0 money pit that I’ve put heads and injectors and “bullet proofed” 3 times now. I don’t want to even admit what it’s cost me to keep that thing on the road. I wasn’t planning on keeping my 3509 6.7 in lieu of selling it and buying a predef Ram 3500, I just wish I had moved sooner. My 3500 is having a transmission or torque converter problem too but everything is under warranty, so Inguess I’ll be making payments until it’s fixed then getting rid of it. If I was keeping it I’d probably do the CP3 conversion but I don’t want to put any more money in it.
 

BossHogg

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Ford certainly beats the shit out of RAM any day of the week when it comes to service, customer care and repairs.
$90k piece of junk!
There are a lot of us still licking our wounds from the warranty denials Ford gave to Powerstroke owners over the CP4. If you think salvation is with Ford then go for it but before you do, look up per vehicle warranty costs first. You will discover Ford is far above the rest when it comes to the amount they spend, per vehicle, for warrant claims. If you think RAM is unique when it comes to supply chain shortages, you need to read the horror stories on Ford forums.
 
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