2018 Ram 2500 8.4 Uconnect Issue

[R.D.J.]

Hello all, I hope someone can give me some opinions on this problem I've found myself in.

Last year around September, I noticed my NAV not showing correct location, and compass was terribly inaccurate. Also, my clock was not reading correct time. I figured I'd get it into the dealer at some point, but never got around to it last year.

Fast forward to today, I made an appointment to have it looked at. In my research, I figured I would need an upgrade to 8.45.01 to solve this problem. I tried using the Uconnect website to update, but when I typed my VIN in, it says there were no software updates available.

Long story short, the dealer supplied me with Case Number: S2008000141, in which states the if the ICCID and MSISDN numbers in dealer mode are blank, a new radio head unit must be ordered. Of course, they are missing in the dealer mode, and I verified for myself.

Unfortunately, my bumper to bumper warranty ran out in December of 2020, so I would be on the hook for a $1600.00 (Canadian) Radio. Ouch.

If I must purchase a new radio, are there better FACTORY UCONNECT options out there? I do not want an aftermarket brand radio for various reasons.

Ill be calling Chrysler of Canada on Monday, just to see if they can do anything to help, as I ordered this truck brand new and it only has 43,545 Kilometers on it.

Thanks in advance for any guidance/information!

 

[SitKneelBend]

Hello all, I hope someone can give me some opinions on this problem I've found myself in.

Last year around September, I noticed my NAV not showing correct location, and compass was terribly inaccurate. Also, my clock was not reading correct time. I figured I'd get it into the dealer at some point, but never got around to it last year.

Fast forward to today, I made an appointment to have it looked at. In my research, I figured I would need an upgrade to 8.45.01 to solve this problem. I tried using the Uconnect website to update, but when I typed my VIN in, it says there were no software updates available.

Long story short, the dealer supplied me with Case Number: S2008000141, in which states the if the ICCID and MSISDN numbers in dealer mode are blank, a new radio head unit must be ordered. Of course, they are missing in the dealer mode, and I verified for myself.

Unfortunately, my bumper to bumper warranty ran out in December of 2020, so I would be on the hook for a $1600.00 (Canadian) Radio. Ouch.

If I must purchase a new radio, are there better FACTORY UCONNECT options out there? I do not want an aftermarket brand radio for various reasons.

Ill be calling Chrysler of Canada on Monday, just to see if they can do anything to help, as I ordered this truck brand new and it only has 43,545 Kilometers on it.

Thanks in advance for any guidance/information!

What year is your truck?

 

[R.D.J.]

Same truck in signature. 2018 Ram 2500 6.4 Laramie.

 

[dhay13]

One day last year my GPS suddenly started showing me about 150 miles away from where I was. Fortunately mine was still under warranty and they had to replace my unit

 

[R.D.J.]

Hmm sounds exact same as what mine is doing, although my compass is completely incorrect in its reading as well.

Looks like I'm going to have to bite the bullet and replace this thing. Kind of disappointing I remember figuring to pay extra to get the NAV when I ordered the truck, now I've got to pay again to get it working after 4 years or so.

 

[SitKneelBend]

Same truck in signature. 2018 Ram 2500 6.4 Laramie.

Apologies, I don't see a signature. If you don't wish to spend any money you can plug your phone into the truck's USB hub and use its Navigation apps on your UConnect screen.

Its also possible that your radio's firmware is out of date and an update could correct your issue.

 

[18harvest]

If he has a 18 2500 shouldn't it have a uaq? If so it shouldn't be affected
by the ra4 nav error.if it is a ra4 just download the 18.45 firmware from the board and update the radio yourself

 

[Fowlsuds]

I have a 2018 too with different issues (main reason I joined this site) 8 called chrystler warranty hoping for some help and didn’t get any. I have 41k miles. My screen looks like it has a bubble on it. Randomly asks if I want to adjust the clock time, when connected to Bluetooth it’ll randomly switch to aux, make phone calls to my contacts, change radio stations or skip songs if using pandora and more. They said I was too far out of warranty.

has anyone changed out or had their screen changed out on their 8.4? I was searching for radios the other day and replacement screens came up on Amazon. If they‘re good, I’d rather spend the $150 for an aftermarket screen than the $2k the dealership wants for a new radio.

According to some quick google research this is a known issue with their infotainment centers they’re not backing.

 

[SitKneelBend]

I have a 2018 too with different issues (main reason I joined this site) 8 called chrystler warranty hoping for some help and didn’t get any. I have 41k miles. My screen looks like it has a bubble on it. Randomly asks if I want to adjust the clock time, when connected to Bluetooth it’ll randomly switch to aux, make phone calls to my contacts, change radio stations or skip songs if using pandora and more. They said I was too far out of warranty.

has anyone changed out or had their screen changed out on their 8.4? I was searching for radios the other day and replacement screens came up on Amazon. If they‘re good, I’d rather spend the $150 for an aftermarket screen than the $2k the dealership wants for a new radio.

According to some quick google research this is a known issue with their infotainment centers they’re not backing.

Some have been helped. Your screen is delaminating and has "ghost touches". A screen replacement will fix the issue but first reach out to @RamCares to see if they can get this covered by Ram...some are having refurbished radios installed by dealers for around $600-$700 out of warranty.

 

[R.D.J.]

Well, just to update on this situation:

I made a polite phone call to Chrysler of Canada, and talked to a very nice case manager. She contacted the dealer I had diagnose the problem, and after a few days, the dealer had contacted me to tell me Chrysler of Canada was "goodwill" replacing my radio.

To be clear, I AM out of warranty (since December 2020), but the truck has very low mileage. I didn't have to twist any arms, and I have an appointment on this upcoming Wednesday to have it replaced. I'm extremely happy about this.

 

[SitKneelBend]

Well, just to update on this situation:

I made a polite phone call to Chrysler of Canada, and talked to a very nice case manager. She contacted the dealer I had diagnose the problem, and after a few days, the dealer had contacted me to tell me Chrysler of Canada was "goodwill" replacing my radio.

To be clear, I AM out of warranty (since December 2020), but the truck has very low mileage. I didn't have to twist any arms, and I have an appointment on this upcoming Wednesday to have it replaced. I'm extremely happy about this.

That's great to hear! Thanks for the update. I keep forgetting that RamCares probably can only help US customers.

 

[pampaints2]

If he has a 18 2500 shouldn't it have a uaq? If so it shouldn't be affected
by the ra4 nav error.if it is a ra4 just download the 18.45 firmware from the board and update the radio yourself

Can you tell me where I would find the firmware to be able to download it?

 

[18harvest]

Mpgrimm has a post it may even be a sticky that says 8.4 notes it has a link to download the file.he also has one that says 18.45 rollover.it should be In the 4th gen day or electronics section

 

[John Sabatula]

My screen periodically just goes off and comes back on in a few seconds. Usually just goes out totally black screen and then reboots. The dealer can never reproduce this so wont change anything. Just yesterday the screen went off and the screen turned blue 1st time for the blue screen happened backing up. I'm hoping the screen dies before the warranty is up. Was thinking about getting a cam and have it setup watching the radio, just to show the dealer.

 

[SitKneelBend]

My screen periodically just goes off and comes back on in a few seconds. Usually just goes out totally black screen and then reboots. The dealer can never reproduce this so wont change anything. Just yesterday the screen went off and the screen turned blue 1st time for the blue screen happened backing up. I'm hoping the screen dies before the warranty is up. Was thinking about getting a cam and have it setup watching the radio, just to show the dealer.

Do you have a center jumpseat by chance?

 

[John Sabatula]

Do you have a center jumpseat by chance?

Yes with a folding consol

 

[SitKneelBend]

Yes with a folding consol

Try opening and closing the seat back repeatedly (with the truck running and see if it triggers a reboot or any other unexpected behavior (like switching inputs).

 

[John Sabatula]

I'll have to give it a try.

 

[GeorgiaTrains]

Well, just to update on this situation:

I made a polite phone call to Chrysler of Canada, and talked to a very nice case manager. She contacted the dealer I had diagnose the problem, and after a few days, the dealer had contacted me to tell me Chrysler of Canada was "goodwill" replacing my radio.

To be clear, I AM out of warranty (since December 2020), but the truck has very low mileage. I didn't have to twist any arms, and I have an appointment on this upcoming Wednesday to have it replaced. I'm extremely happy about this.

You are very lucky - hope you get the right replacement-

 

[R.D.J.]

I hope its correct. They replaced the radio, and the ONLY issue I've got, is my iPod Nano, which I was using in a USB port to play songs from no longer works.

I dug a bit into this, and apparently its Apple not supporting the older iPods, on the newer radios. Go figure.

I now just use an old iPhone for the same function.