2025 Tungsten - Software Update Crashed - January 2026

[Daw14]

Update. No update. Trucks been in shop nearly 3 weeks now.

Maybe it’s time to make some noise, sometimes a swift kick in the behind can get people’s attention.

You are very patient .

 

[Skydog73]

Maybe it’s time to make some noise, sometimes a swift kick in the behind can get people’s attention.

You are very patient .

i get that. squeaky wheel gets the grease. and i may have to at some point. but for now letting it play out. i did email service manager today and ask for an update. he seems to respond to emails pretty quickly.

its sucks though. with my 14' RAM i went 11 years without an over night service visit.

 

[Skydog73]

So I finally called service manager late today (friday) and said "does the truck run?" It does. Its just been there sitting while they wait on Stellantis to come up with a fix for this key card thing that i don't give two rips about. The key card thing was not what sent it in to the shop to begin with. So i told him I'd be there to pick it up Monday am. He said no problem.

Meanwhile I'm exploring trade in options that probably won't include RAM. I just have gut feeling the truck is too glitchy to ever be right. Hard to trust it at this point. I mean would I put my family in it and take a long trip next week? Nope.

 

[DanAR]

I hope they provided you with a loaner?

 

[Skydog73]

I hope they provided you with a loaner?

yes they did thru Enterprise . Wrangler Rubicon. I've nearly put 1000 miles on it.

 

[TradesmanGuy]

So I finally called service manager late today (friday) and said "does the truck run?" It does. Its just been there sitting while they wait on Stellantis to come up with a fix for this key card thing that i don't give two rips about. The key card thing was not what sent it in to the shop to begin with. So i told him I'd be there to pick it up Monday am. He said no problem.

Meanwhile I'm exploring trade in options that probably won't include RAM. I just have gut feeling the truck is too glitchy to ever be right. Hard to trust it at this point. I mean would I put my family in it and take a long trip next week? Nope.

I went thru hell to get my truck. 3 months later, 1500 miles and I couldn't be happier. Obviously, there is something wrong, and once it is fixed it is a Ram truck, whereas most are happy with the brand.

My New Purchase Story

After plenty of research, it was a new Ram 1500 with the V6. This would be my first new (or old) vehicle in 17 years. WhooooHooo. Here is my new Ram 1500 nightmare story. Sept 30 2025 I test drove the very basic Ram 1500. I wanted a good price and a solid truck. The Tradesman with the V6...

www.ramforum.com

 

[Hagar1]

If you have the lemon law attorney on board already, just a call to the service adviser will go a long way. The biggest thing here is to remain calm and not just start beating drums every chance you get. You have to remember, the dealership doesn't know, I'm sure they are have calls into the Stelantis engineers and are waiting on them to get back to them. They might even be waiting for one to arrive to the dealer to look at it.

The dealer service department is your friend in cases like this. My wife has a 23 GC Overland that has some weird little glitches now and again. A year ago we had an issue where the rear seat HVAC panel was dead and the kids didn't tell us it was like that for a few weeks. I was driving and the odometer started flashing, it was a way for the computer to tell you something was wrong, but it wasn't so wrong that the vehicle needed to be disabled. We made an appointment to take it in, the service department tore half the Jeep apart and found a partially pinched wire in the center console. They fixed in, but they found out that some of the parts were one time use and if the process of taking it apart the parts are designed to break. Its a 2023, 2 years of this body style already and we took it in late 2024 for the issue. This was the first Jeep GC that this service department had taken apart. It took over a week because of waiting on parts, the Service writter was honest, but didn't call much, we had to keep checking in because they are usually busy beyond all belief. He would tell me that I have a note to call you and just couldn't get to it. He even showed us the notes on the paperwork.

The Service Depts don't get training, they don't get good information, most are understaffed and over worked. Training might be available, but they can't afford to loose the manpower for 2-5 days of training. I would agree that this is the case, my industry we have the same problem. Not enough employees, too much work, not enough time to train.

I know for certain that training is available both on line and in classroom. The problem in a lot of cases is that the dealer won't release the tech for the day or two that may be required.
I've seen some pretty wild things being done because of lack of training.
I always argued to attend any training that was available.

 

[1999 White C5 Coupe]

So I finally called service manager late today (friday) and said "does the truck run?" It does. Its just been there sitting while they wait on Stellantis to come up with a fix for this key card thing that i don't give two rips about. The key card thing was not what sent it in to the shop to begin with. So i told him I'd be there to pick it up Monday am. He said no problem.

Meanwhile I'm exploring trade in options that probably won't include RAM. I just have gut feeling the truck is too glitchy to ever be right. Hard to trust it at this point. I mean would I put my family in it and take a long trip next week? Nope.

So you aren’t considering the lemon law repurchase process?

 

[Burla]

I went thru hell to get my truck. 3 months later, 1500 miles and I couldn't be happier. Obviously, there is something wrong, and once it is fixed it is a Ram truck, whereas most are happy with the brand.

My New Purchase Story

After plenty of research, it was a new Ram 1500 with the V6. This would be my first new (or old) vehicle in 17 years. WhooooHooo. Here is my new Ram 1500 nightmare story. Sept 30 2025 I test drove the very basic Ram 1500. I wanted a good price and a solid truck. The Tradesman with the V6...

www.ramforum.com

Since you have the Pentastar, it is a totally different bird then eTorque hemi or hurricane engine problems. It is looking like the Pentastar is the best option for longevity and avoiding the devastating stories we read on the board daily.

 

[TradesmanGuy]

Since you have the Pentastar, it is a totally different bird then eTorque hemi or hurricane engine problems. It is looking like the Pentastar is the best option for longevity and avoiding the devastating stories we read on the board daily.

Thanks and I do hope so. There was no way I was buying a V8 from any manufacturer, after looking at a Sierra for a couple of weeks. Turbos sound like a fun source of power, but to me they belong on a 1/4 mile drag strip only.

 

[rowemesp]

I'm kinda late to the party, but regarding the UConnect issues. . . I had a few weird connection issues where the UConnect sometimes wouldn't connect reliably and wouldn't give my phone priority over my wife's phone if we were in the truck together etc. After a bunch of troubleshooting, I did a factory reset on the UConnect -- it's worked great since. FYI

 

[Skydog73]

I came back to wrap this thread up. after 3 weeks at the dealer with no end in sight i finally went and got the Tungsten back. They had it running but still had not resolved the key card programming issue. Which i decided i didnt care about. While it was there I had asked them to look into the Unconnect issues. The day i picked it up, cranked it, literally starting throwing Uconnect and wifi errors. I went and got service manager. He said "oh yeah, probably needs a new uconnect box." But in 3 weeks they couldnt figure that out and fix it. And when I got home that night i also realized they broke my windshield while doing the intrument panel recall.

I weighed lemon law options but given its a business vehicle I decided to trade it in. Which I did about 3 days after picking it up. I'm very glad to be done with it. And it looks like from reading on here today there is ANOTHER recall on the 2025's? Trailer brake issues. Good grief... Mine had the towing package.

In summation, the truck completely "bricked" and would not crank due to a software update and it was probably related to the remote key card situation which I don't think RAM has even figured out that feature yet. My opinion, is under no circumstance should a vehicle not be driveable just because of a software error. But I guess that's where we are these days. I truly think it was a lemon but the ironic part about that is the check engine light never once came on. SSTHO ran great. But the software and electrical infrastructure was/is a disaster. Not to mention the instrument panel, purge valve and now trailer brake recalls.

Thank you for opportunity to share the story.

 

[DanAR]

Hate to hear of your troubles. What did you trade it for?

Consumer Reports didn’t take long to catch on to the 25 RAM issues feedback. Their auto issue this month gave it a Do No Buy recommendation with a double down-arrow red overall rating. Quite a reversal from the double up-arrow green ranking for the 23s.

 

[TRK_GANG74]

Hate to hear of your troubles. What did you trade it for?

Consumer Reports didn’t take long to catch on to the 25 RAM issues feedback. Their auto issue this month gave it a Do No Buy recommendation with a double down-arrow red overall rating. Quite a reversal from the double up-arrow green ranking for the 23s.

Talk about jumping off a cliff! WTF is going on with Ram?

 

[Skydog73]

Hate to hear of your troubles. What did you trade it for?

Consumer Reports didn’t take long to catch on to the 25 RAM issues feedback. Their auto issue this month gave it a Do No Buy recommendation with a double down-arrow red overall rating. Quite a reversal from the double up-arrow green ranking for the 23s.

hey after about 3 weeks of research and a couple of test drives i decided to switch teams. i bought a 2026 Silverado ZR2. Its dark green. I absolutely love it. I found it online in transit from the factory to dealer. Delivered in the am. Drove it home in the pm.

 

[06 Dodge]

Read that Ford is recalling 4.4 million 2021 to 2026 F150 & F250 pickups, vans & SUV do to faulty towing problems, hope for over the air update soon :https://www.cbsnews.com/news/ford-vehicle-recall-software-issue-february-2026/

 

[DanAR]

hey after about 3 weeks of research and a couple of test drives i decided to switch teams. i bought a 2026 Silverado ZR2. Its dark green. I absolutely love it. I found it online in transit from the factory to dealer. Delivered in the am. Drove it home in the pm.

Yeah, I have a friend looking for a new truck and asking me for some input. I’ve told him I would be very hesitant to get a new RAM right now. All the truck makes seem to have afew issues right now. But I told him currently a Chevy with the 5.3 V8 might be the best of the lot. Good luck with it.

 

[turkeybird56]

Yeah, I have a friend looking for a new truck and asking me for some input. I’ve told him I would be very hesitant to get a new RAM right now. All the truck makes seem to have afew issues right now. But I told him currently a Chevy with the 5.3 V8 might be the best of the lot. Good luck with it.

If the 5.3 and 6.2 does not blow up since they having monster issues with their AFM/DFM systems. Which is why my 2019 parked out front. I won't do a DI 2 turbo motor. Will not do a Hemi E junkola. Only choice left would be a 2500, but more truck than I need and it still has dat reported new electrical architecture issues. Seems a bunch of issues with the new Atlantic Electrical Architecture.

RUMOR: Some PPL had reported that GM was gonna rework the 5.3/6.2 and remove the AFM/DFM systems go straight back to a V8. Now that would make me think of going back to GM. Heard the rumors, another proof in the pictures.

All above IMHO only.

 

[Skydog73]

Yeah, I have a friend looking for a new truck and asking me for some input. I’ve told him I would be very hesitant to get a new RAM right now. All the truck makes seem to have afew issues right now. But I told him currently a Chevy with the 5.3 V8 might be the best of the lot. Good luck with it.

thank you! i actually bought the Duramax Diesel. 3.0 Turbo. I thought it had chance to be even more durable. Powertrain is longer too. 100k miles. I'm getting about 22-23 MPG after 2000 miles.

 

[DanAR]

My understanding is the 5.3 is built in a different plant than the 6.2 and is not sharing any of the 6.2’s problems. Thus the 5.3 is the better choice over the troublesome 6.2.