2025 Tungsten - Software Update Crashed - January 2026

[Skydog73]

I bought my Tungsten in September of 2025 off a dealer lot in Georgia. It has had ongoing electrical and software issues since purchase but i had yet brought it to dealer. These problems included multiple, almost daily (and sometimes all day long) unconnect and wifi error messages. They are irritating because you cant use anything on the big screen until you click OK multiple times. I've also had several instances of the truck telling me that active lane assist was malfunctioning, blind spot malfunctioning, please see dealer. And a few times had the drowsy driver warning for no apparent reason. The Apple Car Play was so glitchy I finally just turned it off. Then started using regular Bluetooth connect to iphone. Half the time that would not load my music correctly, I'd have to manually start the shuffle on phone. Big ass disaster across the board.

I have hesitated from bringing truck in because I did not want them tearing it apart plus having to be without the truck.

But on January 12th (2026) the Tungsten prompted me for a software update. This was the first time it had done this. I hit OK. After that the truck was not driveable. Would not crank. It had power (the running boards would deploy) but it was completely bricked. I had it towed to dealer which was also complicated by the emergency brake being set and not being able to be manually released.

Today is day number 5 (day 7 if you count weekends) at the dealer. I finally got a loaner/rental over the weekend.

The service advisor, so far, has been reasonable. I like him. They have done both the recent recalls (instrument panel plus purge valve). Replaced remote start kit. And pushed several updates. Last word I had was Friday (two days ago) and they were still pushing updates, some of which they could not get to go thru.

I don't have much patience for this kind of crap. My old RAM was a 14 I bought new and drove for 11 years. Virutally no issues until I hit 145k miles.

If I didn't want to take a $20k haircut I'd probably trade this one in but for what .. I do not know!

So, hope to use this thread to chroncile what happens and vent a bit. I appreciate the opportunity to post as I am new here.

I'm a MOPAR nut, Ive owned two Challengers (2008 and a 2010) and I still have the dealer invoice for my uncles 1968 Hemi Road Runner that he bought new in South Atlanta. The Hemi engine upgrade line item: $714.30

 

[Skydog73]

And here is the ride on the flatbed:

 

[markabby]

man, that sucks, especially spending that much for a Tungsten. I would have brought it back to the dealer at day one of having a problem. I hope they fix it for you.

 

[Skydog73]

man, that sucks, especially spending that much for a Tungsten. I would have brought it back to the dealer at day one of having a problem. I hope they fix it for you.

thank you. i intentionally did not call them today to see if they would update me. they have not and they are about to close. and i called front desk to make sure they were open on MLK. they were. i may do same thing tomorrow and not call.

my wife just said something that i think is spot on which is they don't seem to know what's wrong with it much less how to fix it.

i think my brother in law can handle lemon law cases. hes a tort attorney. will call him when/if needed.

 

[1999 White C5 Coupe]

I bought my Tungsten in September of 2025 off a dealer lot in Georgia. It has had ongoing electrical and software issues since purchase but i had yet brought it to dealer. These problems included multiple, almost daily (and sometimes all day long) unconnect and wifi error messages. They are irritating because you cant use anything on the big screen until you click OK multiple times. I've also had several instances of the truck telling me that active lane assist was malfunctioning, blind spot malfunctioning, please see dealer. And a few times had the drowsy driver warning for no apparent reason. The Apple Car Play was so glitchy I finally just turned it off. Then started using regular Bluetooth connect to iphone. Half the time that would not load my music correctly, I'd have to manually start the shuffle on phone. Big ass disaster across the board.

I have hesitated from bringing truck in because I did not want them tearing it apart plus having to be without the truck.

But on January 12th (2026) the Tungsten prompted me for a software update. This was the first time it had done this. I hit OK. After that the truck was not driveable. Would not crank. It had power (the running boards would deploy) but it was completely bricked. I had it towed to dealer which was also complicated by the emergency brake being set and not being able to be manually released.

Today is day number 5 (day 7 if you count weekends) at the dealer. I finally got a loaner/rental over the weekend.

The service advisor, so far, has been reasonable. I like him. They have done both the recent recalls (instrument panel plus purge valve). Replaced remote start kit. And pushed several updates. Last word I had was Friday (two days ago) and they were still pushing updates, some of which they could not get to go thru.

I don't have much patience for this kind of crap. My old RAM was a 14 I bought new and drove for 11 years. Virutally no issues until I hit 145k miles.

If I didn't want to take a $20k haircut I'd probably trade this one in but for what .. I do not know!

So, hope to use this thread to chroncile what happens and vent a bit. I appreciate the opportunity to post as I am new here.

I'm a MOPAR nut, Ive owned two Challengers (2008 and a 2010) and I still have the dealer invoice for my uncles 1968 Hemi Road Runner that he bought new in South Atlanta. The Hemi engine upgrade line item: $714.30

I suggest reading this: https://consumer.georgia.gov/resolve-your-dispute/georgia-lemon-law

Keep meticulous records and written notes. I have a feeling your vehicle will continue to have electrical / software issues, despite being repaired at the dealer.

 

[Skydog73]

I suggest reading this: https://consumer.georgia.gov/resolve-your-dispute/georgia-lemon-law

Keep meticulous records and written notes. I have a feeling your vehicle will continue to have electrical / software issues, despite being repaired at the dealer.

got it and will do. im good at notes. and I tend to agree with you.. just dont have a good gut feeling.

 

[TRK_GANG74]

I would bet the farm these gremlins are due to the main electrical harnesses being so tight they are barely making solid connections and any vibrations are causing them to lose contact. I will keep my 2019 Laramie Longhorn as long as I can. No way would I purchase one of these demon trucks put together by whatever lazy cheap labor used and basement engineer wanna be!

 

[Skydog73]

1/20/2026 Update. This is no update. Biz day number 6 in shop. 8 days over all.

 

[Farmer Fran]

Dang, my dealer had mine fixed in a few hours. But the jury is still out on this truck.

The Hurricane H.O. makes me giggle like a little kid though.

 

[Skydog73]

Dang, my dealer had mine fixed in a few hours. But the jury is still out on this truck.

The Hurricane H.O. makes me giggle like a little kid though.

it really is something. totally agree. air ride is nice too.

 

[Skydog73]

Now 9 days in shop and I'm at 5 days since they have given me any update at all. Radio silence. Lemon law attorney is on board. Getting prepped.

 

[wutech]

If you have the lemon law attorney on board already, just a call to the service adviser will go a long way. The biggest thing here is to remain calm and not just start beating drums every chance you get. You have to remember, the dealership doesn't know, I'm sure they are have calls into the Stelantis engineers and are waiting on them to get back to them. They might even be waiting for one to arrive to the dealer to look at it.

The dealer service department is your friend in cases like this. My wife has a 23 GC Overland that has some weird little glitches now and again. A year ago we had an issue where the rear seat HVAC panel was dead and the kids didn't tell us it was like that for a few weeks. I was driving and the odometer started flashing, it was a way for the computer to tell you something was wrong, but it wasn't so wrong that the vehicle needed to be disabled. We made an appointment to take it in, the service department tore half the Jeep apart and found a partially pinched wire in the center console. They fixed in, but they found out that some of the parts were one time use and if the process of taking it apart the parts are designed to break. Its a 2023, 2 years of this body style already and we took it in late 2024 for the issue. This was the first Jeep GC that this service department had taken apart. It took over a week because of waiting on parts, the Service writter was honest, but didn't call much, we had to keep checking in because they are usually busy beyond all belief. He would tell me that I have a note to call you and just couldn't get to it. He even showed us the notes on the paperwork.

The Service Depts don't get training, they don't get good information, most are understaffed and over worked. Training might be available, but they can't afford to loose the manpower for 2-5 days of training. I would agree that this is the case, my industry we have the same problem. Not enough employees, too much work, not enough time to train.

 

[Skydog73]

If you have the lemon law attorney on board already, just a call to the service adviser will go a long way. The biggest thing here is to remain calm and not just start beating drums every chance you get. You have to remember, the dealership doesn't know, I'm sure they are have calls into the Stelantis engineers and are waiting on them to get back to them. They might even be waiting for one to arrive to the dealer to look at it.

The dealer service department is your friend in cases like this. My wife has a 23 GC Overland that has some weird little glitches now and again. A year ago we had an issue where the rear seat HVAC panel was dead and the kids didn't tell us it was like that for a few weeks. I was driving and the odometer started flashing, it was a way for the computer to tell you something was wrong, but it wasn't so wrong that the vehicle needed to be disabled. We made an appointment to take it in, the service department tore half the Jeep apart and found a partially pinched wire in the center console. They fixed in, but they found out that some of the parts were one time use and if the process of taking it apart the parts are designed to break. Its a 2023, 2 years of this body style already and we took it in late 2024 for the issue. This was the first Jeep GC that this service department had taken apart. It took over a week because of waiting on parts, the Service writter was honest, but didn't call much, we had to keep checking in because they are usually busy beyond all belief. He would tell me that I have a note to call you and just couldn't get to it. He even showed us the notes on the paperwork.

The Service Depts don't get training, they don't get good information, most are understaffed and over worked. Training might be available, but they can't afford to loose the manpower for 2-5 days of training. I would agree that this is the case, my industry we have the same problem. Not enough employees, too much work, not enough time to train.

got it .. yeah ive been nothing but nice to the service advisor and at this point trying to leave him alone. i 100% believe they are probably tearing truck apart like yours. which I do not like at all. im a perfectionist, highly particular. you tear it apart like that, no way to put it back perfect.

i also believe they really dont know how to fix it and are grasping at straws. but that's just a gut feeling. and i think you are right, probably have calls and emails in to Stellantis engineers. back and forth, etc. replacing parts, waiting on parts.

friend of mind found one Tungsten on a local toyota dealer lot, less than 3k miles, traded in. found another one that had been declared a total loss by insurance company, but strangely, no accidents reported.

either way the new truck experience is ruined for me at this point .. really not happy about it.

 

[DanAR]

It’s not totally without precedence. We bought a 1986 new Audi 5000 back then that started killing batteries overnight. They gave us a loaner and completely stripped the cars interior and trunk to bare steel and traced out every wire and connection. Brought in an engineer from Germany to look at it. After 6 weeks they said it’s fixed. We knew the mechanic pretty well by then and when we picked it up I asked him what they found. He said nothing. They had actually given up and had instructions to reassemble the car - and then who knows what. He said he put it together and charged the battery and it no longer has a drain. Shrugged his shoulders - he didn’t know. Never reoccurred.

Months later when having it serviced he told me Audi now used our car as a case study in their service training schools. Sort of hard to understand how useful it could be without ever having developed a solution.

 

[Skydog73]

the non update update: at 10 days in shop. been 7 since they have contacted me. for now i'm leaving them alone.

 

[Skydog73]

1/26/2026 Update: Trucks been out of service 15 days now. Just got an update from service manager. The remote start module was replaced with a new one and it came with a new key card. The programming of this new module keeps failing. Effectively they cant get it to work and have filed a STAR case on it.

My understanding after doing some reading is this electronic key card thing is new to 2025 RAM's. Someone can correct me if I'm wrong.

The other thing here is this is the issue that effectively landed it in the shop but I have no idea if the other chronic uconnect and wifi issues will also be resolved when (and if) I get the truck back.

 

[Dusty]

Hmmm. Software issues can be a problem especially if downloads are not successful. Like most manufacturers Ram has an escalation process for difficult electrical/software issues. Field engineering should have already been on the phone with the tech(s). A STAR case is not escalation.

What can happen is service flow is high requiring a tech. to interrupt a difficult issue like this where progress is slow, and made to jump on to other customers' vehicles.

Regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33-gallon fuel tank, 18” wheels. Build Date: 3 June 2018. Now at 145554 miles.

 

[SampleNHold]

active lane assist was malfunctioning, blind spot malfunctioning,

I have had this issue several times since I purchased my Tungsten in December 2024.

But I have never bothered to go to the dealer because it always resets. I had some issues (rough running, limp mode, surging engine) that required to be towed to dealer twice when the truck was just a day old. After a few weeks without it, they said all was well and I have not had those issues.

I tow behind a motorhome and putting the 4WD system in neutral always gives errors and say to service the shifter, but always works. Based on the day-one experience they can't seem to fix something if it is not showing the problem when they get it.

Good luck. Hope you get it all sorted out.

 

[Skydog73]

I have had this issue several times since I purchased my Tungsten in December 2024.

But I have never bothered to go to the dealer because it always resets. I had some issues (rough running, limp mode, surging engine) that required to be towed to dealer twice when the truck was just a day old. After a few weeks without it, they said all was well and I have not had those issues.

I tow behind a motorhome and putting the 4WD system in neutral always gives errors and say to service the shifter, but always works. Based on the day-one experience they can't seem to fix something if it is not showing the problem when they get it.

Good luck. Hope you get it all sorted out.

thanks. yes those have reset for me and i've avoided going to dealer for that. the unconnect and wifi error messages were highly annoying however. i have no tolerance for it. but again. didn't know take it in for that either. took it in when it wouldn't crank.

 

[Skydog73]

Update. No update. Trucks been in shop nearly 3 weeks now.