911 assist?

[baum]

see the attached pic. is this just a programming thing or what?

i have seen a couple posts on here before but for the life of me couldnt find them

thanks

 

[xrsman]

Wow I've never seen that. Will the phone work at all?

 

[baum]

my regular cell phone works

 

[dtexan]

I have received that screen a few times in my 2013 as well. I was wondering what it meant. It goes away so I never thought much about it.

 

[cptwing]

Have updated your firmware, this was a problem with older firmware on the 2013 and early 2014 8.4a radios. Your firmware should be at version 14.25.05. It also could indicate a problem with your cellular antenna for the radio. If your truck did not come with an 8.4 radio you need to upgrade your antenna or add a dummy load lead such that is made and sold by OEMautopartsco.

Oh also it could pop up if you are in an area with no cellular service, though this rarely happens. In looking at things most of you have 2013's Im guessing you should look at updating your firmware first.

 

[dtexan]

I have not updated the firmware, I guess looking into doing that. Is that something I can download or is it a dealer thing? My truck came with this radio installed.

 

[Sir John]

I have not updated the firmware, I guess looking into doing that. Is that something I can download or is it a dealer thing? My truck came with this radio installed.

I'm almost a 100% positive it's a dealer download only. It's Chrysler's clever way to keep customers coming back to the dealership....lol

 

[cptwing]

I'm 100% sure its not a dealer ONLY download, as I have downloaded it many times and so have many others. Here is a link to the website which has recently changed. You use to use only the last 8 of your vin, but now you use all 17 didgits. When the download comes up it will give you the option to look at the release notes.

https://www.driveuconnect.com/software-update/

 

[baum]

i dont drive the truck every day as i drive my camaro in the summer. it started out once in a while, now its almost every time about 2-4 minutes after i start the truck

im sure mine is WAY out of date as i have only updated it once at the dealer over a year ago

 

[Quint]

Check in the technical forum. It's not a software issue but actually an issue with the radio. Some people are able to download software updates that mask the problem for a while, but everyone that I've talked to both at Chrysler and UConnect said the same thing.

It happened to me after one month of ownership. The only real solution is for them to replace the entire radio/display unit. When and if they do that for you, upon pickup, make them verify for you that all of the software is up to date (mine wasn't) and that everything works including your UConnect services such as remote start/lock/horn through any cell phone apps.

 

[cptwing]

Check in the technical forum. It's not a software issue but actually an issue with the radio. Some people are able to download software updates that mask the problem for a while, but everyone that I've talked to both at Chrysler and UConnect said the same thing.

It happened to me after one month of ownership. The only real solution is for them to replace the entire radio/display unit. When and if they do that for you, upon pickup, make them verify for you that all of the software is up to date (mine wasn't) and that everything works including your UConnect services such as remote start/lock/horn through any cell phone apps.

It actually can be a software or hardware issue, many owners who were getting the error, updated the firmware in the radio and this cured it. Not saying it will cure all because in some cases it is a hardware issue.

If you read the release notes in this service bulletin this issue is specifically listed:
http://www.wk2jeeps.com/tsb/tsb_wk2_0803614a.pdf

A customer may experience, one or more of the following conditions.
**Navigation function may resets itself after using One-Shot Voice Recognition (VR)**.
**Intermittently the Global Positioning System (GPS) may lose it’s location for a short time and causes routing and positioning concerns**.
**GPS and Internal cellular device may become inoperative and causes a loss of GPS and cellular functions**.
**A false Pop-up message may appear “Vehicle Phone Requires Service” even though the vehicle’s phone works properly**.
**Back-up camera image may be unclear or jittery/stutters at times**.
· Enables Via Mobile software features when released to consumers. (U.S. market only)
· Able to adjust audio balance / fade settings during a VR session.
· Correct, condition where user could not exit screen off mode.
· Mute button status was not being displayed correctly.
· Presets where not shown correctly or were deleted.
· Enhancements to POI.
· ParkSense tone continuously on.
· Enhancement to navigation routing.
· Radio display may shows “Please insert USB Stick”.
· Enhancement made when video is display in radio when using PAL format video disks.Corrected the temperature slider bar not updating on Manual Temperature Control
vehicles.
· Navigation may not start or may lose position.
· Rear camera may show a black screen for 3 seconds upon going to reverse.
· Enhancements for iPod or iPhone devices that may not start playing after
connecting.
· iPod would not resume playing after a VR session or phone call.
· Radio reset, screen lockup, blank screen or sluggish system response time.
· Compass indicator turns off.
· Touch screen shut down message.
· Radio surround sound will not stay ON.
· Driver memory feature causes Sirius XM failure.
· Loss of radio presets.
· Battery drain - due to radio remains on.
· Uconnect apps don't load.
· AM/FM popping noises and/or static.
· Backup camera display is blank.
· Compass direction may be incorrect.
· Vehicle's Icon changes on the navigation map.
· Loss of vehicle position on NAV map.
· “Vehicle Phone Requires Service” message appears on 8.4” screen.
· Nav turn-by-turn enhancements.
· Nav map guidance enhancements.
· Nav text overlaps in detour menu.
· Nav map, vehicle location enhancements in areas with low GPS signals.
· Navigation shows vehicle in San Antonio, TX.
· Screen only displays startup Logo.
· Screen Half Black Half White after update.
· Radio locked up after attempting to update with a corrupted or incorrect USB flash drive.
· Phone/Navigation Overlay Screen Freeze (WK only).
· Heated seat controls through radio do not function/display correctly during startup.
· Speed controlled volume not functioning correctly.
· Steering Wheel Control operation corrected at startup.
· Tuner mutes on startup.
· HD now defaults to 'OFF' for reduced complaints about 'channel switching' .
· “LO” temps displayed upon each vehicle start.
· HMI Lock up in SXM mode after ignition cycle.
· Voice Recognition (VR) enhancements.
· Point of interest screen locks up.
· Error message when plugging in iPod.
· Balance/fade setting changes after ignition cycle.
· Clock enhancements.
· Phone book enhancements.
· Rear climate control display frozen.
· Translation enhancements.
· Erratic pop ups in HMI.
· Added Teleprompter.
· Blue tooth, phone, iPod, auto streaming, connecting/disconnecting enhancements.
· Phone quality and pairing enhancements.
· Audio control locked after using VR feature.
· Travel link enhancements.

 

[HD4]

Just had this message with mine kept popping up, My iphone and all works fine and everything else works great with radio, dealer did some downloads didn't work so they gave me a brand new radio under warranty.