Tach_tech
Senior Member
- Joined
- Jun 1, 2014
- Posts
- 3,307
- Reaction score
- 3,556
- Ram Year
- 2017
- Engine
- 5.7L HEMI
I think that the Techs are trying to fix our vehicles using a computer reading.
They don't seem to look for a physical part that is broken, that once happened with my 2009 Dodge Ram rear differential.
They did not see the pinion seal was leaking, nor did they check the fluid level & the rear end cover had a dip stick. they called & said the truck was ready, i picked it up & the next day, i had a job that took about 500 miles to do, the rear end started howling about half way.
I was at the dealership with the truck the next morning,
The service dept. had passed the job the day before, over to the Express Lanes
Any way, when the tech can't see an issue with a diagnostic tool & maybe someone else looking at it too, Do they ever write it up with pictures & send it off to the Engineers that designed it ??
Or do they say, that they can't find the issue & turn it back to the customer & tell the owner to bring it back when it breaks
When it comes to vehicles under warranty the general procedure is if a problem can’t be verified in half an hour, it gets kicked out. Warranty is very stingy about reimbursing dealers for techs time spent trying to verify concerns.
For example if a tech spent 2 hours trying to duplicate a concern, then fixes the issue. More than likely the techs not getting paid for that 2hrs trying to verify the concern.