Bad Bilstein or bad install??

[LCG308]

Hey all,

After much reading on here I decided to throw 5100's on all four corners of my Warlock. Had Action Truck do the install and set the front up to 2.8". Driving yesterday she suddenly started making a nasty clunk with every bump on the road. Spring roads are bad, but not THAT bad in Manitoba. Pulled over and crawled under couldn't see anything out of the ordinary so we got her home.

Fast forward to today and we notice that the front end now squeaks with every. single. bump. Today I actually looked at the top of the strut and noticed this little gem on the passenger side.

I'm not super familiar with suspension work so if someone could provide some insight it would be appreciated. Is this something I can go after Action for or is this a warranty thing?

Cheers

 

[OC455]

Yeah, that's not right at all....holy crap! You might want to have your truck towed to where ever it was done and have them warranty that....

 

[HuskerRam]

Is that the strut nut? If so, the washer is in the wrong place…it’s supposed to be under the strut hat.

 

[Princeton_Man]

I'd have to say it was a faulty installation.

 

[Rlaf75]

My money is on a bad install. Something looks like it's missing

 

[buckeyexx]

How long ago did you have them installed? To me it doesn’t even look like a new strut with all the grime on the threads and the nut looks old. I’m no expert myself but something isn’t right.

 

[LCG308]

How long ago did you have them installed? To me it doesn’t even look like a new strut with all the grime on the threads and the nut looks old. I’m no expert myself but something isn’t right.

Third week of March. Something felt off soi finally tightened the top mount bolts to spec with the warmer weather. All three took about a quarter turn to hit 45ft/lbs. That helped with the light clunking then this happened

 

[LCG308]

Bad install. Washers we're placed under the lock nut on top of the shock mount instead of under. Good times

 

[dieseldave]

What did it cost $ you to have the Bilsteins installed?

 

[indept]

Evidently not enough for them to do it right.

 

[16Ram4x4]

Definitely whoever did that install at Action truck apparently doesn't know how to read or follow installation instructions for the products they sell.
It's definitely a warranty claim on there incompetence.
If it were me I would have a trusted shop you know inspect your truck for damages due to Action trucks incompetence. Plus have them make a list of the damages and possible missing or damaged parts.
Plus take pictures of all damages before allowing Action trucks to correct there incompetent installation.
If Action truck refuses to correct there incompetence, have your "trusted shop" correct the installation and replace missing or damaged parts. Then summit
the bill (with pictures attached) to Action truck for reimbursement of there incompetence.

 

[DILLIGAF]

Holy **** !, I wouldn't trust that shop to check the air in my wheelbarrow tires.

 

[RAM_CHAOS]

WOW - that just wrong all over

It’s crazy but it definitely looks like they forgot to install something back in. I had to watch this video link below to remember, because what you have looks way wrong. It’s like they forgot the bottom seat under the top hat and thus your shock stroke is way to high. Obviously they didn’t tighten that bolt down either.

I’d have to see more pics but I know you definitely have a claim. That strut should not look like that all.

2015 Dodge RAM 2 inch Lift-Level using Bilstein 5100

Shocks Used in Video: Bilstein 24-187367 & 24-187374 http://amzn.to/2BS0m37Today I meet up with my buddy Chris to install Bilstein 5100 ride height adjustabl...

youtu.be

 

[OC455]

Bad install. Washers we're placed under the lock nut on top of the shock mount instead of under. Good times

Apparently they can't read instructions....

 

[Atcer2018]

That was improperly installed. The washer/spacer goes under the strut mounting plate (top hat). Without the washer in the correct position the shaft will push through the mounting plate hole and what you have there is exactly that. They need to replace the mounting plate at a minimum and correct their mistake. You may need a new strut if the polished shaft is scored from rubbing against the metal of the mounting plate. It’s on the install shop to fix it.