Blank Screen Cause Resolved

[Hydrasport]

I have learned what caused my 10.4" screen to go blank. The first time that it happened, the radio worked fine but the screen was blank. I thought that I really had a problem that might get expensive to repair. It corrected itself latter that day but I did not know what caused the issue. The second time that it happened the truck was in reverse with the back up camera on and I attempted to turn the radio volume down. The screen was blank as soon as it came out of camera mode. I have since learned that if I touch any button on the radio while the vehicle is is in reverse, the radio screen will go blank for a few restarts. Lesson; don't touch any radio control while in reverse.

 

[RamCares]

Hello Hyrdasport,

Feel free to send me a direct message with your VIN. I'd like to check it for any software updates.

Jasmine
Ram Social Care Specialist

 

[Parker_12]

The screen on my 2017 has went blank at least 3 times I can remember without me touching anything. The dealership said they didn't find anything.

 

[RamCares]

The screen on my 2017 has went blank at least 3 times I can remember without me touching anything. The dealership said they didn't find anything.

Hello Parker_12,
We regret to hear that the dealership was unable to look into this further for you. If this continues to persist, we would be more than happy to look into it further for you. Please send us a private message with additional details.
Julie
Jeep Social Care Specialist